DOI QR코드

DOI QR Code

Is an Influencer's Follower Count Just a Number? The Effect of Influencer's Number of Followers on Moroccan Consumer Behavior in Electronic Trade and Distribution Science: Dyadic Approach

  • Imane MARGOM (Sidi Mohamed Ben Abdellah University of fez (USMBA), National School of Business and Management (ENCG)) ;
  • Mohammed Ben AMAR (National School of Business and Management (ENCG))
  • 투고 : 2024.08.28
  • 심사 : 2024.12.05
  • 발행 : 2024.12.30

초록

Purpose: This study aims to explore the effect of an influencer's follower count on the attitudes and purchase intentions of Moroccan consumers on the Instagram platform, which has become one of the most utilized platforms in electronic trade and distribution science. Research Design and Methodology: To achieve this objective, we adopted a qualitative methodology that allows for a deeper understanding of our research problem through the perceptions and experiences of key stakeholders in this context. We conducted a comparative analysis of the views held by influencers and consumers through semi-structured interviews. Results: Our findings reveal significant divergences in the perceived effect of follower count on attitudes and purchase intentions. While some participants affirm a positive effect, viewing the influencer's follower count as a reflection of their popularity and credibility, others reference the theory of cultural conformism typical of collectivist societies like Morocco, suggesting that follower count influences behavior due to social pressures. Additionally, several respondents emphasize the importance of engagement rates, particularly highlighting the profiles of micro-influencers and the quality of the content published. Conclusions : This study contributes to a deeper understanding of influencer marketing within a Moroccan context, offering valuable insights into how follower count and engagement interact to shape consumer perceptions and behaviors.

키워드

참고문헌

  1. Angeles Oviedo-Garcia, M., Munoz-Exposito, M., Castellanos-Verdugo, M., & Sancho-Mejias, M. (2014). Metric proposal for customer engagement in Facebook. Journal of Research in Interactive Marketing, 8(4), 327-344.
  2. Antonovsky, A. (1987). Unraveling the mystery of healh: How people manage stress and stay well. Jossey-Bass, San Francisco.
  3. Arora, A., Bansal, S., Kandpal, C., Aswani, R., & Dwivedi, Y. (2019). Measuring social media influencer index-insights from Facebook, Twitter, and Instagram. Journal of Retailing and Consumer Services, 49, 86-101.
  4. Asch, S. (1951). Effects of Group Pressure on the Modification and Distortion of Judgments. In H. Quetzkow (Ed.), Groups, Leadership and Men, Carnegie Press.
  5. Aubin-Auger, I., Mercier, A., Baumann, L., Lehr-Drylewicz, A. M., Imbert, P., & Letrilliart, L. (2008). Introduction to qualitative research. Exercer, 84(19), 142-5.
  6. Balambo, M. A. (2014). Hofstede's model revisited: an application for measuring the Moroccan national culture. International Journal of Business Quantitative Economics and Applied Management Research, 1(3), 7-20.
  7. Bond, R., & Smith, P. B. (1996). Culture and conformity: A meta-analysis of studies using Asch's (1952b, 1956) line judgment task. Psychological Bulletin, 119(1), 111-137.
  8. Cha, M., Haddadi, H., Benevenuto, F., & Gummadi, K. (2010). Measuring user influence on Twitter: The million follower fallacy. Proceedings of the Fourth International Conference on Weblogs and Social Media, 4(1), 10-17.
  9. Chaffey, D., & Ellis-Chadwick, F. (2019). Digital Marketing: Strategy, Implementation, and Practice. Pearson UK.
  10. Chaiken, S., & Maheswaran, D. (1994). Heuristic processing can bias systematic processing: Effects of source credibility, argument ambiguity, and task importance on attitude judgment. Journal of Personality and Social Psychology, 66(3), 460.
  11. Charry, K., & Tessitore, T. (2021). I Tweet, They Follow, You Eat: Number of Followers as a Nudge on Social Media for Healthier Eating. Social Science & Medicine, 269, 113595.
  12. Cheung, C. M., & Thadani, D. R. (2012). The impact of electronic word-of-mouth communication: A literature analysis and integrative model. Decision Support Systems, 54(1), 461-470.
  13. Cotter, K. (2019). Playing the visibility game: How digital influencers and algorithms negotiate influence on Instagram. New Media & Society, 21(4), 895-913.
  14. Chibi, M. (2021). Collectivism and individualism as cultural aspects in Arabic/English argumentative writing by Moroccan students. International Journal of English Literature and Social Sciences, 6(4), 60-69.
  15. Creswell, J. W. (2013). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches(4th ed.). SAGE Publications.
  16. De Veirman, M., Cauberghe, V., & Hudders, L. (2017). Marketing through Instagram influencers: The impact of number of followers and product divergence on brand attitude. International Journal of Advertising, 36(5), 798-828. DOI: 10.1080/02650487.2017.1348035.
  17. De Vries, L., Gensler, S., & Leeflang, P. S. H. (2012). Popularity of brand posts on brand fan pages: An investigation of the effects of social media marketing. Journal of Interactive Marketing, 26(2), 83-91. doi: 10.1016/j.intmar.2012.01.003.
  18. Enke, N., & Borchers, N. (2019). Social Media Influencers in Strategic Communication: A Conceptual Framework for Strategic Social Media Influencer Communication. International Journal of Strategic Communication, 13(4), 261-277.
  19. Evans, N. J., Phua, J., Lim, J., & Jun, H. (2017). Disclosing Instagram influencer advertising: The effects of disclosure language on advertising recognition, attitudes, and behavioral intent. Journal of Interactive Advertising, 17(2), 138-149.
  20. Freberg, K., Graham, K., McGaughey, K., & Freberg, L. (2021). Who are the social media influencers? A study of personal branding. Journal of Marketing Management, 37(1-2), 93-118.
  21. Gladwell, M. (2000). The tipping point: How little things can make a big difference. New York, NY: Little Brown.
  22. Hassan, L. M., Shiu, E. M., & Parry, S. (2022). The influence of social media on consumers' purchase intentions: A meta-analysis. Journal of Business Research, 144, 223-233.
  23. Hofstede, G. (1984). Culture's Consequences: International Differences in Work-Related Values (Vol. 5). Sage.
  24. Hudson, L. A., & Ozanne, J. L. (1988). Alternative ways of seeking knowledge in consumer research. Journal of Consumer Research, 14(4), 508-521.
  25. Jin, S. A. A., & Phua, J. (2014). Following celebrities' tweets about brands: The impact of Twitter-based electronic word-of-mouth on consumers' source credibility perception, buying intention, and social identification with celebrities. Journal of Advertising, 43(2), 181-195.
  26. Kobasa, S.-C. (1982). Commitment and coping in stress resistance among lawyers. Journal of Personality and Social Psychology, 42(4), 707-717.
  27. Kotler, P., Setiawan, I., Kartajaya, H., & Vandercammen, M. (2017). Marketing 4.0: Le Passage au Digital. De Boeck Superieur.
  28. Lou, C., & Yuan, S. (2018). Influencer marketing: How message value and credibility affect consumer trust of branded content on social media. Journal of Interactive Advertising, 19(1), 58-73.
  29. Mangold, W. G., & Faulds, D. J. (2009). Social media: The new hybrid element of the promotion mix. Business Horizons, 52(4), 357-365.
  30. Mercanti-Guerin, M. (2023). Chapter 3. The Digital Crack. In Social Issues (pp. 140-177).
  31. Neuman, L. W. (2007). Social Research Methods (6th ed.). Pearson Education India.
  32. Petty, R. E., & Cacioppo, J. T. (1986). Communication and Persuasion: Central and Peripheral Routes to Attitude Change. Springer-Verlag.
  33. Rogers, E. M. (1962). Diffusion of Innovations. Free Press of Glencoe.
  34. Schwartz, S. H. (1994). Beyond individualism/collectivism: New cultural dimensions of values. Sage.
  35. Shiau, W. L., & Luo, M. M. (2012). Factors affecting online group buying intention and satisfaction: A social exchange theory perspective. Computersin Human Behavior, 28(6), 2431-2444.
  36. Sudha, M., & Sheena, K. (2017). Impact of influencers in consumer decision process: the fashion industry. SCMS Journal of Indian Management, 14(3), 14-30.
  37. Tong, S. T., Van Der Heide, B., Langwell, L., & Walther, J. B. (2008). Too much of a good thing? The relationship between number of friends and interpersonal impressions on Facebook. Journal of Computer-Mediated Communication, 13(3), 531-549.
  38. Trompenaars, A., & Hampden-Turner, C. (1998). Riding the Waves of Culture: Understanding Cultural Diversity in Global Business (2nd ed.). McGraw Hill.
  39. Utz, S. (2010). Show me your friends and I will tell you what type of person you are: How one's profile, number of friends, and type of friends influence impression formation on social network sites. Journal of Computer-Mediated Communication, 15(2), 314-335.
  40. Watts, D. J., & Dodds, P. S. (2007). Influentials, networks, and public opinion formation. Journal of Consumer Research, 34(4), 441-458.
  41. Yang, S., & Lim, J. S. (2009). The effects of blog-mediated public relations (BMPR) on relational trust. Journal of Public Relations Research, 21(3), 341-359.