The Journal of the Convergence on Culture Technology (문화기술의 융합)

The International Promotion Agency of Culture Technology (국제문화기술진흥원)
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The effect of Job stress on Burnout of Wee Counseling Specialists : Focusing on Mediating effect of Competency and Emotional intelligence

Wee업무 상담전문인력의 직무스트레스가 소진에 미치는 영향 : 직무역량과 감성지능 매개효과 중심

  • Received : 2023.10.03
  • Accepted : 2023.11.05
  • Published : 2023.11.30
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Abstract

This study is a descriptive research to identify the effects of job stress, competency, and emotional intelligence on burnout and the mediating effects of competency and emotional intelligence in Wee counseling professionals. The subjects of the study were 104 counseling professionals in charge of Wee work in the G-do area, and data were collected from February to April 2023. The collected data were analyzed by descriptive statistics, t-test, ANOVA, Pearson's correlation, regression analysis, and Sobel test. As a result of the study, job stress and competency of Wee counseling professionals had a significant effect on burnout, and competency had a partial mediating effect in the relationship between job stress and burnout, and the explanatory power was 45.6% (Z=2.96, p=. 003). In addition, job stress and emotional intelligence had a significant effect on burnout, and the explanatory power was 44.8%, and there was no mediating effect of emotional intelligence. Based on these results, we can contribute to the reduction of burnout by interventions that lower job stress and improve competency and emotional intelligence of Wee work counseling professionals, in addition, it is suggested that a systematic plan should be established and provided to include interventions for competency improvement in job stress reduction interventions.

본 연구는 Wee업무 상담전문인력의 직무스트레스, 직무역량, 감성지능이 소진에 미치는 영향과 직무역량, 감성지능의 매개효과를 파악하는 서술적 조사연구이다. 연구대상은 G도 지역의 Wee업무를 담당하고 있는 상담전문인력 104명으로, 2023년 2월부터 4월까지 자료를 수집하였다. 수집된 자료는 서술통계, t-test, ANOVA, Pearson's correlation, 회귀분석, Sobel test로 분석하였다. 연구결과 Wee업무 상담전문인력의 직무스트레스와 직무역량은 소진에 유의한 영향을 미쳤고, 직무역량은 직무스트레스와 소진의 관계에서 부분매개효과가 있었고, 설명력은 45.6%이었다(Z=2.96, p=.003). 또한 직무스트레스와 감성지능은 소진에 유의한 영향을 미쳤고, 설명력은 44.8%이었으며, 감성지능의 매개효과는 없었다. 이 결과를 기반으로 우리는 Wee업무 상담전문인력의 직무스트레스를 낮추고 직무역량과 감성지능을 향상시키는 중재가 소진감소에 기여할 수 있고, 또한 직무스트레스 감소 중재에 직무역량 향상을 위한 중재가 반드시 포함되는 체계적인 방안을 마련해야 함을 제안한다.

Keywords

Acknowledgement

이 논문은 2022년도 창신대학교 교내연구비지원에 의해 연구되었음(창신-2022-042)

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