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A Study on Mitigating the Disparity in Public Transportation Information Usage among the Elderly through Expert Delphi Survey

전문가 델파이 조사를 통한 고령층의 대중교통 정보이용 격차 해소방안 연구

  • Miyoung BHIN (Dept. of Mobility Research Gyeonggi Research Institute) ;
  • Seulki SON (Dept. of Mobility Research Gyeonggi Research Institute) ;
  • Hyunju KIM (Dept. of Mobility Research Gyeonggi Research Institute) ;
  • Chaewon LEE (Dept. of Mobility Research Gyeonggi Research Institute)
  • 빈미영 (경기연구원 모빌리티연구실 ) ;
  • 손슬기 (경기연구원 모빌리티연구실 ) ;
  • 김현주 (경기연구원 모빌리티연구실 ) ;
  • 이채원 (경기연구원 모빌리티연구실 )
  • Received : 2023.08.21
  • Accepted : 2023.09.21
  • Published : 2023.10.31

Abstract

Gyeonggi Province has established a bus information system to provide real-time bus arrival information, aiming to make bus usage convenient for its residents. While the Gyeonggi bus information system is becoming more advanced through the application of IT technology, there are still information-vulnerable groups finding it difficult to use. In particular, the elderly have a low level of digital information literacy and habe difficulty using it. In this regard, this study aims to address the information usage disparity among the elderly in public transportation by utilizing expert in-depth survey methodology known as the Delphi technique. The study classified the policy initiatives that Gyeonggi Province should undertake into three categories: user education and expanded promotion, technological development and dissemination, and providing convenient usage environment. Through two rounds of surveys, the study assessed the priority of ten specific sub-tasks within these categories. Additionally, it gathered opinions on the effectiveness and feasibility of each item. The results yielded prioritization and evaluation of effectiveness and feasibility for nine sub-tasks. Based on these outcomes, the study proposed future projects that Gyeonggi Province should implement to address the information disparity among the elderly, offering a comprehensive approach to bridge the gap.

경기도는 도민이 버스를 편리하게 이용하도록 버스 정보시스템을 구축하여 실시간 버스 도착 정보를 제공하고 있다. 경기도 버스 정보시스템은 IT기술에 힘입어 첨단화되어가고 있지만 이용하기 어려운 정보 취약계층이 있으며, 특히 고령층은 디지털 정보화 수준이 제일 낮고 이용이 어렵다. 이에 본 연구는 전문가 심층조사방법인 델파이기법을 활용해 고령층의 대중교통정보이용 격차를 해소하기 위한 방안을 마련하고자 하였다. 경기도가 추진해야 하는 정책을 이용자 교육 및 홍보확대, 기술개발 및 보급, 이용환경 편의 제공 3개 분야로 구분하여 10가지 세부과제에 대한 우선순위를 2차에 걸쳐 조사하였으며 항목별 효과성과 실현가능성을 함께 설문하였다. 그 결과 9개 과제의 우선순위와 효과성과 실현가능성의 평가결과를 얻었으며, 이를 토대로 경기도가 시행해야할 향후 고령층 정보격차 해소를 위한 사업을 제안하였다.

Keywords

Acknowledgement

본 연구는 경기연구원 정책과제 『고령자의 대중교통 정보이용 격차 해소방안 연구』를 발췌하였음을 밝힙니다.

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