References
- Lee WI, Jang WH. The effects of medical service quality and relationship quality on customer loyalty-small and medium hospitals-. JDMR. 2014;17(1):35-51.
- Lee TK, Yhang WJ. A study on the relationship between medical service quality, customer satisfaction, and customer citizenship behavior: focusing on cosmetic surgery hospitals. JTLR. 2022;34(7):91-106. https://doi.org/10.31336/JTLR.2022.7.34.7.91
- Wi HS, Park SC, Park JE. Empirical study on how the quality of medical service influences the value of medical service and customer satisfaction. JIEB. 2019;32(6):2491-2511. https://doi.org/10.22558/jieb.2019.12.32.6.2491
- Han YJ, Oh KS, Lee HY. A study on the effects of perceived quality information of medical service on service satisfaction, trust, and behavior intention : in the perspective of elaboration likelihood model. The Academy of Customer Satisfaction Management. 2013;15(3):155-178.
- Lee KW. A study for the relationship between the cognition difference and satisfaction for the medical service and the revisiting. Korean Journal of Hospital Management. 2003;8(3):143-160.
- Parasuraman A, Zeithaml VA, Berry LL. A conceptual model of service quality and its implication for future research. J. Mark. 1985;49(4):41-50. https://doi.org/10.1177/002224298504900403
- Lumby J, England K. Patient satisfaction with nursing care in a colorectal surgical population. Int. J. Nurs. Pract. 2000;6:140-145. https://doi.org/10.1046/j.1440-172x.2000.00194.x
- Han SS, Son IS, Gu JC, Lee SC. The study on the effect of health care service quality upon customer loyalty : based upon SERVPERF. J Korean Soc Qual Manag. 2007;35(1):61-72.
- Cronin JJ Jr, Tayler SA. Measuring service quality: a reexamination and extension. J. Mark. 1992;56(Jul):55-68. https://doi.org/10.1177/002224299205600304
- Van-Dyke TP, Kappelman LA. Measuring information systems service quality : concerns on the use of the SERVQUAL questionnaire. MIS Q.:Manag. Inf. Syst. 1997;21(2):195-209. https://doi.org/10.2307/249419
- Curry A, Sinclair E. Assessing the quality of physiotherapy services using SERVQUAL. Int. J. Health Care Qual. Assur. 2002;15(5):197-205. https://doi.org/10.1108/09526860210437412
- Chou SH, Chen TF, Woodard B, Yen MF. Using SERVQUAL to evaluate quality disconfirmation of nursing service in Taiwan. J Nurs Res. 2005;13(2):75-84. https://doi.org/10.1097/01.JNR.0000387529.22642.2b
- Kim KH, Chang YI, Jung YS. A study on revisiting intentions of medical institution customers and service quality factors influencing word-of-mouth effect. J Korean Soc Qual Manag. 2011;38(4):15-23.
- Parasuraman A, Zeithaml VA, Berry LL. SERVQUAL : A multiple-item scale for measuring consumer perception of service quality. J. Retail. 1988;64(1):12-40.
- Mehta S. Service Quality as Predicator of Patient satisfaction : a study of the health care sector. J. Health Manag. 2011;113(2):211-229. https://doi.org/10.1177/097206341101300206
- Park KM, Yang JH, Chang DM. The effects of hospital choice factors on customer satisfaction and revisiting intention in general hospitals. Int. J. Contents. 2015;15(8):375-388.
- Kim JY, Hwang BJ, A study on the relationship among medical external service, customer satisfaction and hospital image in medical care service. Journal of Korea Service Management Society. 2001;2(2):3-34.
- Homburg C, Koschate N, Hoyer WD. Do satisfied customers really pay more? a study fo the relationship between customer satisfaction and willingness to pay. J. Mark. 2005;69(2):84-96. https://doi.org/10.1509/jmkg.69.2.84.60760
- Kim SH. Study on the relation between servicescape recognized by sports center, customer satisfaction, customer trust, and customer's intention to reenroll. Int. J. Contents. 2014;14(10):287-297. https://doi.org/10.5392/JKCA.2014.14.10.287
- Kotler P, Keller KL. Marketing management. 12th ed. New Jersey: Pearson Education; 2006.
- Kim EH. The effects of hospital service factors on patient satisfaction of the medical consumer. Health & Welfare. 2015;17:101-115. https://doi.org/10.23948/kshw.2015.12.17.101
- Pride WM, Ferrell OC. Marketing: Concepts and Strategies. 10th ed. Boston MA: Houghton Mifflin Company; 1997.
- Kotler P, Amstrong G. Principles of Marketing 6th ed. Prentice-Hall. 1994.
- Woodside AG, Frey L, Daly RT. Linking service quality, customer satisfaction, and behavioral intention. J. Health Care Mark. 1989;9(4):5-17.
- Jun JS, Choi W. The effects of platform services attributes of shared accommodation on the guest satisfaction and behavioral intention. Journal of Convergence Tourism Contents. 2022;8(1):95-106. https://doi.org/10.22556/jctc.2022.8.1.95
- Han YS, Kim YH. The effect of the selection attribute of golf course on customer satisfaction and customer loyalty. KJAS. 2014;27(2):197-209. https://doi.org/10.5351/KJAS.2014.27.2.197
- Kim HJ, Lee JW. The effect of medical services quality on customer satisfaction, revisiting intention-focusing on D general hospital-. Journal of Industry and Management. 2022;35(2):177-196.
- Hyeon SH, Kwon YH, Yu SH. The influence of servicescape of medical institutions on medical tourists' perceived value and loyalty. J. Tour. Stud. 2015;27(4):137-158.
- Choi SN. A study on the determinants of food service firm's customer satisfaction: focused on the effects of SNS factors, service differentiation factors, and their interaction effects. The e-Business Studies. 2018;19(1):107-122. https://doi.org/10.20462/TeBS.2018.2.19.1.107