The Journal of The Korea Institute of Intelligent Transport Systems (한국ITS학회 논문지)

The Korea Institute of Intelligent Transport Systems (한국ITS학회)
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Analysis of Digital Divide in Transportation Section

교통부문 디지털 격차 현황 분석

  • Ah-hae Cho (Dept. of Mobility Transformation, The Korea Transport Institute) ;
  • Jihun Seo (Dept. of Mobility Transformation, The Korea Transport Institute) ;
  • Jungwoo Cho (Dept. of Mobility Transformation, The Korea Transport Institute) ;
  • Sunghoon Kim (Dept. of Mobility Transformation, The Korea Transport Institute) ;
  • Youngho Kim (Dept. of Mobility Transformation, The Korea Transport Institute)
  • 조아해 (한국교통연구원 모빌리티전환연구본부) ;
  • 서지훈 (한국교통연구원 모빌리티전환연구본부) ;
  • 조정우 (한국교통연구원 모빌리티전환연구본부 ) ;
  • 김성훈 (한국교통연구원 모빌리티전환연구본부 ) ;
  • 김영호 (한국교통연구원 모빌리티전환연구본부 )
  • Received : 2023.06.29
  • Accepted : 2023.08.02
  • Published : 2023.08.31
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Abstract

The ongoing COVID-19 pandemic has led to a widespread shift towards non-face-to-face/uncrewed services in various sectors of society. Despite this, research on the digital divide has focused predominantly on analyzing various factors, with the notable absence of studies addressing the digital divide. Therefore, study examined the current digital divide in the transportation sector through a survey-based approach. First, a nationwide survey was conducted among adult men and women to assess their digital device usage. Vulnerable groups sesceptible to digital disparities were identified based on factors such as age, education, and income. Second, comparative analysis was conducted to examine the usage patterns of mobile applications related to the transportation sector among the vulnerable and non-vulnerable groups using chi-squared test. These findings suggest that the vulnerable group exhibited lower awareness and preference for mobile applications, a significantly lower frequency of application usage than the non-vulnerable group. Finally, a comparison of the proficiency in utilizing transportation sector mobile applications was conducted, showing that the vulnerable group demonstrated a significantly lower level of proficiency across all aspects of application usage procedures compared to the non-vulnerable group. These survey results provide a valuable foundation for future policy formulation to reduce the digital divide in the transportation sector. By highlighting the current state of digital disparities, the research contributes to developing evidence-based strategies to enhance inclusivity and equal access to digital services in tjwtransportation.

최근 코로나19로 인해 사회 전반적인 분야에서 대부분의 서비스가 비대면/무인화로 제공되고 있다. 하지만 여전히 디지털 격차를 해소하기 위한 연구는 요인 분석에 그치고 있으며, 특히 교통분야에서의 디지털 격차와 관련된 연구는 전무한 상황이다. 이에 본 논문은 설문조사를 기반으로 교통부문에서의 디지털 격차의 현황에 대해 파악하고자 한다. 첫째, 전국 성인남녀를 대상으로 디지털 기기 이용현황을 조사하여 연령, 학력, 소득 등으로 구분하여 디지털 취약계층을 선정하였다. 둘째, Chi-squared Text를 활용하여 디지털 취약계층과 비 취약계층을 대상으로 교통부문 모바일 앱 이용현황을 비교하였다. 그 결과, 모바일 앱의 인지도와 선호도에서 취약계층이 비 취약계층에 비해 낮은 것으로 나타났고 이용 횟수에서도 유의한 수준으로 낮은 것으로 나타났다. 셋째, 교통부문 모바일 앱 능숙도를 비교하였다. 마찬가지로 취약계층이 비취약계층에 비해 모바일 앱 이용 절차 전반에서 능숙도가 유의한 수준으로 낮은 것으로 나타났다. 이러한 조사 결과가 향후 교통부문에서의 디지털 격차를 개선하기 위한 정책수립의 기초자료로 활용될 것으로 기대한다.

Keywords

Acknowledgement

본 연구는 한국교통연구원 연구개발적립금과제에서 수행한 설문조사를 기반으로 작성하였습니다.

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