Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
권호 표지
DOI QR코드

DOI QR Code

An Exploratory Study on the Effect of Time Poverty on the Quality of Tourism due to Changes in the Tourism Service System

관광서비스시스템 변화에 따른 시간 빈곤감이 관광의 질에 미치는 영향에 관한 탐색적 고찰

  • 이웅규 (백석대학교 관광학부 ) ;
  • 김용완 (남부대학교 호텔조리학과)
  • Received : 2023.05.22
  • Accepted : 2023.07.20
  • Published : 2023.07.28
Download PDF
⟨ Previous Next ⟩

Abstract

This study exploratoryly examines the effect of time poverty experienced by tourists on the quality of tourism due to the recent rapid change in the tourism service system. Due to various reasons, the process of consuming considerable time and energy of the mind along with anxiety, tension, and anxiety caused by the sense of time poverty experienced by tourists occurs. As a result, time poverty comes and the quality of tourism decreases. On the other hand, the factor of trust in the change of the tourism service system is also an important axis for satisfaction, but if a problem occurs in efficiency related to time, satisfaction with the tourism service may decrease. From this point of view, this study conducted a literature review focusing on the fact that time poverty due to changes in the tourism service system reduces the satisfaction of tourists and even affects the quality of tourism. Through this, various implications were provided for the government's policy to support workers' leave.

본 연구는 최근 급속한 관광서비스시스템이 변화하여 관광객이 겪는 시간 빈곤감이 관광의 질에 미치는 영향을 탐색적으로 고찰하였다. 최근 '시간 빈곤감(time poverty)'에 우울하다는 호소가 많다. 예를 들면 시간 빈곤의 느낌이 삶의 만족감, 긍정성, 그리고 마음 건강에 부정적 영향을 준다는 연구결과가 있다. 더불어 창의성, 업무 능력, 그리고 인간관계의 질마저 떨어뜨린다는 결과도 있다. 이러한 관점에서 본 연구는 관광서비스시스템 변화에 따른 시간 빈곤감이 관광객의 만족도를 떨어뜨려 관광의 질(Quality)에까지 영향을 미치는 것에 집중하여 문헌 고찰을 하였다. 그 결과, 관광객의 소득수준에 따른 시간 빈곤감 및 이와 관련한 관광의 질 향상 정책을 시행하기 위해서는 소득계층별로 나누어 정부정책과 사업을 세밀하게 기획하고 고려할 필요가 있음을 확인하였다. 이를 통해 정부가 추진하는 근로자의 휴가지원정책에 다양한 시사점을 제공하였다.

Keywords

References

  1. D. H. Yoon. (2022). 'Time Poverty' that reduces life satisfaction, Chosun Ilbo, 2022.4.26(Onlie). https://www.chosun.com/opinion 
  2. Y. J. Hwang & S. H. Kim. (2010). Longitudinal effects of poverty on subjective quality of life. Proceedings of the Korea Welfare Panel Conference, 3, 547-569. 
  3. H. J. Noh. (2013). Quality of Life of Poof Women Focused on the Discretionary Time. Korean Journal of social welfare studies, 44(1), 61-87.  https://doi.org/10.16999/kasws.2013.44.1.61
  4. M. Y. Kim & M. R. Park. (2017). Time Poverty and Quality of Life in Dual-Earner Families with Preschool Children: A Comparison between Time-Poor and Non-Time-Poor Groups. Family and Environment Research, 55(1), 45-55. DOI : 10.6115/fer.2017.004 
  5. J. E. Cho. (2020). Case Study on Customer Complaints on In-flight Service: Focusing on C Airline International Flights. Tourism & Leisure Research, 32(6), 411-432.  https://doi.org/10.31336/JTLR.2020.6.32.6.411
  6. C. Vickery. (1977). The time-poor: A new look at poverty. Journal of human Resources, 12(1), 27-48. DOI : 10.2307/145597 
  7. H. E. Oh. (2017). Poverty of Both Time and Income in Householders. Social Welfare Policy, 44(1), 161-185.  https://doi.org/10.15855/swp.2017.44.1.161
  8. Burchardt, T. (2008). Time and income poverty. NY: SSRN. 
  9. S. J. Park. (2020). An Analysis Of Time Poverty Determinants By Income Classes. Health and Social Welfare Review, 40(1), 206-237.  https://doi.org/10.15709/HSWR.2020.40.1.206
  10. Bardasi, E., & Wodon, Q. (2006). Measuring time poverty and analyzing its determinants: concepts and application to Guinea. Gender, time use, and poverty in Sub-Saharan Africa. World Bank, 73, 5-95. 
  11. R. E. Goodin, J. M. Rice, M. Bittman & P. Saunders. (2005). The time-pressure illusion: Discretionary time vs. free time. Social Indicators Research, 73(1), 43-70 DOI : 10.1007/s11205-004-4642-9 
  12. A. Zilanawala. (2016). Women's time poverty and family structure: Differences by parenthood and employment. Journal of Family Issues. 37(3), 369-392. DOI : 10.1177/0192513X14542432 
  13. J. K. Kim. (2021). The effect of tourism motivation on behavior intention to duo to job stress after COVID-19. Journal of Hospitality & Tourism Studies. 23(3), 53-66  https://doi.org/10.31667/jhts.2021.9.88.53
  14. H. Y. Baek. & I. H. Koo. (2010). Non-regular Employment and Working Poor in Korea : The Effect of Wage Differentials and Working Hours. Quarterly Journal of Labor Policy. 10(3), 87-117  https://doi.org/10.22914/JLP.2010.10.3.004
  15. E. Bardasi & Q. Wodon. (2010). Working long hours and having no choice: time poverty in Guinea. Feminist Economics. 16(3), 45-78 DOI : 10.1080/13545701.2010.508574 
  16. Bardasi, E., & Wodon, Q. (2006). Measuring time poverty and analyzing its determinants: concepts and application to Guinea. Gender, time use, and poverty in Sub-Saharan Africa, 73, 75-95 
  17. H. J. Noh & K. S. Kim. (2010). Double poverty of time and income. Korean Journal of Social Welfare Studies. 41(2), 159-187  https://doi.org/10.16999/kasws.2010.41.2.159
  18. G. S. Becker. (1965). A Theory of the Allocation of Time. The Economic Journal. 75(299), 493-517.  https://doi.org/10.2307/2228949
  19. T. Burchardt. (2008). Time and income poverty. The London School of Economics and Political Science. London WC2A 2AE (Online). https://sticerd.lse.ac.uk/case/_new/publications/ 
  20. C. M. Kalenkoski & K. S. Hamrick. (2013). How does time poverty affect behavior? A look at eating and physical activity. Applied Economic Perspectives and Policy. 35(1), 89-105 DOI : 10.1093/aepp/pps034 
  21. A. Zilanawala. (2016). Women's time poverty and family structure: Differences by parenthood and employment. Journal of Family Issues. 37(3), 369-392  https://doi.org/10.1177/0192513X14542432
  22. W. S. Seo. (2015). Impacts of Cultural and Leisure Activities of the Economically Disadvantaged Groups on Happiness and Social Capital. The Journal of Cultural Policy. 29(1), 266-296  https://doi.org/10.16937/jcp.29.1.201501.266
  23. E. Y. Nam & Y. J. Choi. (2008). The Effects of Social Class on the Leisure Activities in Korea: based on types and satisfaction of leisure activities. Korea journal of population studies. 31(3), 57-84 
  24. S. J. Park. (2020). An Analysis Of Time Poverty Determinants By Income Classes. Health and Social Welfare Review. 40(1), 206-237  https://doi.org/10.15709/HSWR.2020.40.1.206
  25. H. S. Kim. (2020). Birth of the 24-Hour Era: Time Politics in the 1980s. Paju: Changbi 
  26. Y. M. Shin. (2021). The Study on the Characteristics of Working Time in Time Poverty. Quarterly Journal of Labor Policy. 21(2), 37-68  https://doi.org/10.22914/JLP.2021.21.2.002
  27. T. Warren. (2003). Class-and Gender-based Working time? Time Poverty and the Division of Domestic Labour. Sociology. 37(4), 733-752. DOI : 10.1177/00380385030374006 
  28. H. Lee. (2010). Tourism for All, where everyone is happy: case and analysis. The Journal of Cultural Policy. 41, 8-17 
  29. Qiuyu, Cheng. (2018). A Study on the Relationships of Destination Choice Attributes, the Satisfaction and Behavior Intentions according to Lifestyle -Focused on Chinese Individual Tourists Visiting Jeju Island. Jeju National University master's thesis 
  30. J. K. Lee. (2020). A segmentation analysis of online travel information users via lifestyle: based on perceived value. Journal of Hospitality & Tourism Studies. 22(4), 14-28  https://doi.org/10.31667/jhts.2020.12.85.14
  31. K. S. Ko. (2014). The Practical Strategies for the Development of Quality Tourism Destination in Jeju Special Self-Governing Province. International Journal of Tourism and Hospitality Research. 28(2), 5-17 
  32. N. J. Kim. (2017). Conditions for revitalizing domestic tourism: tourist outflow policy, tourist attraction policy, tourism promotion policy. The Journal of Cultural Policy. 69, 4-7 
  33. H. J. Lee, J. Y. Seo, J. Y. Yoon, M. W. Ji. & J. H. Jeon. (2017). Time Use in Low-Income Households and Its Policy Implications. Sejong: Korea Institute for Health and Social Affairs