International Journal of Advanced Culture Technology

The International Promotion Agency of Culture Technology (국제문화기술진흥원)
권호 표지
DOI QR코드

DOI QR Code

Research Trends on the Burnout of Human Service Workers: Focusing on Hotel Employees and Social Workers

  • HyunJoo Kwon (Department of Hotel management, DaeKyeung University) ;
  • JungHyun Kim (Department of Social Welfare, DaeKyeung University)
  • Received : 2023.04.17
  • Accepted : 2023.05.05
  • Published : 2023.06.30
Download PDF
⟨ Previous Next ⟩

Abstract

This study aims to analyze research trends related to the exhaustion of hotel employees and social workers and present the tasks and directions of future exhaustion research for hotel employees and social workers. To this end, 423 candidates for registration and registration of the Korea Research Foundation from 2012 to 2022 and master's and doctoral dissertations (178 papers) were analyzed according to the research period, research topics, research subjects, and research methods. As a result, from 29 papers in 2012, 49 studies were published in 2013, and 53 studies in 2020, indicating that they are gradually rising. Second, job burnout was the highest among hotel employees and social workers, followed by interpersonal relationships, practice, career, techno, safety accidents, and job burnout. Third, hotel employees and social workers were the highest among the subjects related to the exhaustion of hotel employees and social workers, followed by hotel employees and social workers. Fourth, quantitative research was conducted the most as a method for the exhaustion of hotel employees and social workers, and qualitative research was conducted a lot. According to these research results the study suggests that it is necessary to rediscover the meaning of research on burnout of hotel employees and social workers, which directly affects hotel employees and social workers, and to find ways for hotel employees and social workers to feel less burnout.

Keywords

References

  1. H. J. KWON, The Effects of Organizational Service Orientation on the Job Satisfaction Organizational Commitment and Customer Orientation in Golf Country Club, Journal of Tourism and Leisure Research, Vol.32, No.11, 2020.
  2. J. H. Kim, Analysis of Changing Perceptions of Residents after Covid-19, The International Journal of Advanced Culture Technology, 10(4), 2022.
  3. J. H. Kim, A Study on the Mediated Effect of Quality of Life for the Disabled on the Relationship between Satisfaction with Residential Facilities and Satisfaction with Family Life in Families with Disabilities, 11(4), 2023.
  4. J. H. Kim, The Moderating Effect of Spirituality on the Relationship between Turn Over and burn out intention among the Social Worker, Pusan National University Department of Social Welfare, 2019.
  5. J. H. Kim, The Research on the Perception of Burnout Intention of Social Workers, The Journal of the Korea Contents Association, Vol.19, No.12, 2019.
  6. Y. J. Kim, The Study on the Hotel Employee's Burnout and Its Antecedents, Journal of Marketing Studies, 9(1), 2000.
  7. Y. K. Kim, A Study on the Antecedent and Consequent Variables of Emotional Labor Experienced By High-Touching Service Employee : Golf Assistants, Journal of Marketing Studies, Vol.21, No.1, 2013.
  8. Y. J. Kim, The Analysis of Current Korean Social Welfare Service Movement By Using the Model of Human Service Industry System, Journal of Korean Social Welfare Administration, Vol.11, No.2, 2009.
  9. H. J. Lim, The Parallel Multiple Mediating Effect of Child Care Teacher's Teacher Efficacy in the Relationship Between Self-Care and Burnout, Journal of Early Childhood Education & Educare Welfare, Vol. 26, No. 3, 2022.
  10. G. Y. Lee, The Moderating Effect of Grit on Job Stress and Psychological Burnout of Childcare Teachers in COVID-19 Situation, Journal of Early Childhood Education & Educare Welfare, Vol.26, No.2, 2022.