서비스연구 (Journal of Service Research and Studies)

  • 제13권1호
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  • Pages.26-47
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  • 2023
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  • 2234-2850(pISSN)
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  • 2466-1813(eISSN)
서비스사이언스학회 (The Society of service Science)
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MZ세대에게 가상모델 인플루언서의 효과를 높일 수 있는 방안 연구:의료기관을 중심으로

A Study on Ways to Increase the Effectiveness of Virtual Models as Influencers for the MZ Generation: Focusing on Medical Institutions

  • 이희정 (차의과학대학교 융합과학대학 데이터경영학과) ;
  • 안명아 (협성대학교 경영대학 유통경영학과)
  • Heejung Lee (Dept. of Business Administration and Data Science, Cha University) ;
  • Myounga An (Dept. of Distribution management, Hyupsung University)
  • 투고 : 2023.02.02
  • 심사 : 2023.02.23
  • 발행 : 2023.03.31
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초록

본 연구는 MZ세대를 중심으로 가상모델의 인플루언서의 효과를 높일 수 있는 방안 연구로 전문 서비스 산업군인 의료기관을 중심으로 변수들간의 영향관계를 조사하고자 하였다. 연구 방법으로는 MZ세대를 대상으로 국내 대표 가상 인플루언서인 '로지'에 대한 인지여부를 스크리닝 한 뒤 '로지'에 대해 인지가 된 응답자들을 대상으로 연구를 진행하였다. 연구의 목적 및 결과로는 첫째, 병원을 홍보하는 가상 인플루언서의 팔로우 동기를 인지적 동기와 감정적 동기로 구분하여 가상 인플루언서 팬쉽형성과 매력도에 미치는 영향관계를 알아보고, 가상 인플루언서의 팔로우의 동기의 중요성은 성별에 따라 차이가 있는지 조절효과를 검정하고자 한다. 연구 결과 인지적 동기와 감정적 동기 모두 가상 인플루언서에 대한 팬쉽 형성과 매력도에는 긍정적인 영향관계를 가지고 있었으나 성별에 따라 남성의 경우 인지적동기가 감성적 동기보다 중요하였고 여성은 감성적 동기가 인지적 동기보다 중요한 요인으로 나타났다. 둘째, 병원을 홍보하는 가상 인플루언서의 팔로우 동기인 인지적 동기와 감정적 동기는 병원 방문의도와의 영향관계를 검정하였다. 그 결과 의료서비스산업군인 병원의 방문의도로 이끌어 내기 위해서는 가상 인플루언서의 컨텐츠 내용이 유용하고 신뢰성 있으며 소비자에게 도움이 될 만한 정보를 가진 인지적 동기만이 유의한 결과로 나타났다. 마지막으로 본 연구를 통해 특정 전문산업 군인 의료서비스 분야에서의 가상 인플루언서의 마케팅전략방안을 제시함으로써 이론적·실무적인 시사점을 제안하였다.

In the age of digital media transformation, the rapid rise of social media has changed the paradigm of traditional marketing techniques by leveraging the influence of influencers. However, the influence of influencers cannot be freed from ethical issues that arise as individuals, so virtual influencers are emerging as a countermeasure. This study is a study on how to increase the influencer effect of virtual models with a focus on the MZ generation in medical service. This study investigated whether respondents in their 40s or younger were aware of 'Rosy', a virtual influencer, and then conducted a survey on those who recognized 'Rosy'. As a result of this study, first, both cognitive and emotional motivation had a positive influence on fanship and attractiveness for virtual influencer. In addition, it was found that there was a difference in follow motive according to gender. Second, in order to lead to the intention of visiting hospitals, which is the medical service industry, only the cognitive motives with useful and reliable information and useful information for the virtual influencer were found to be significant in intention to visit.

키워드

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