Korean Journal of Construction Engineering and Management (한국건설관리학회논문집)

Korea Institute of Construction Engineering and Management (한국건설관리학회)
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Analyzing Characteristics of Construction Complaints with Construction Project Type

  • Lee, Ju-Hui (Department of Civil Engineering, Yeungnam University) ;
  • Lee, Changjun (Cost Engineering and Management Center, Korea Institute of Civil Engineering and Building Technology ) ;
  • Yun, Sungmin (Department of Civil Engineering, Yeungnam University)
  • Received : 2023.01.14
  • Accepted : 2023.04.21
  • Published : 2023.05.31
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Abstract

Conflicts in a construction project not only make negative impacts on project performance such as schedule delay or cost overrun but also require social cost to resolve the conflicts. Although the conflict needs a preemptive management because a conflict usually begins with a complaint, existing studies have focused on conflict resolution after it occurs. This study identifies and categorizes complaints which mainly appear in the construction projects. Those complaints were evaluated and quantified in terms of occurrence frequency and potential to conflict through a questionnaire survey with industry experts. Using the survey results, this study examines the characteristic of complaints in linear project and clustered project, and analyzes what kind of complaints occur by project type. As the results, this study derives the complaints with high potential to the conflicts that should be managed first during managing a construction project in each project type.

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Acknowledgement

This research was supported by the National Research Foundation of Korea (NRF) grant funded by the Korea government (NRF-2020R1F1A1070612) and the Korea Institute for Advancement of Technology (KIAT) grant funded by the Ministry of Trade Industry and Energy (P0008475).

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