산업융합연구 (Journal of Industrial Convergence)

  • 제21권1호
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  • Pages.9-31
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  • 2023
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  • 2635-8875(pISSN)
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  • 2672-0124(eISSN)
대한산업경영학회 (DAEHAN Society of Industrial Management)
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팀성과에 영향을 미치는 팀협업에 관한 연구: 컨설팅 프로젝트를 중심으로 팀공유인지, 팀정보교류, 팀지식통합, 팀효능감의 매개효과

A Study on Team Collaboration Affecting Team Performance: Mediating Effect of Team Shared Cognition, Team Transactive Memory, Team Knowledge Integration, and Team Efficacy with Focus on Consulting Projects

  • 신채상 (위더스컨펌주식회사, 컨설팅학) ;
  • 홍정완 (한성대학교 산업경영공학과 )
  • Chae-Sang Shin (Dept. of Consulting, Withusconfirm Co., Ltd. ) ;
  • Jung-Wan Hong (Dept. of Industrial & Management Engineering, Hansung University)
  • 투고 : 2022.09.01
  • 심사 : 2023.01.20
  • 발행 : 2023.01.28
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초록

본 연구는 복잡하고 다양한 컨설팅 프로젝트에 참여하는 구성원들의 서로 다른 인식체계와 서로 다른 지식체계에 대한 프로젝트의 팀성과에 영향을 미치는 팀협업의 연구다. 본 연구의 목적은 컨설팅 프로젝트의 인지적 상호작용 과정에서 팀공유인지, 팀정보교류, 팀지식통합, 팀효능감의 매개효과를 분석하는 것이다. 본 연구는 선행 연구를 바탕으로 연구모형과 연구가설을 수립하였다. 컨설팅 프로젝트에 참여한 컨설턴트를 대상으로 자료를 수집하였다. 연구가설에 대한 실증적 분석을 위해 인구통계학적 분석, 타당도 및 신뢰성 분석, 가설검정을 위한 구조모형 분석, 팬텀 변수를 이용한 매개효과 분석을 수행하였다. 연구 결과, 팀성과를 높이기 위해서는 인식체계인 팀공유인지 및 팀정보교류의 개선이 필요하며, 지식체계인 팀지식 통합이 함께 향상되어야 한다. 따라서 서로 다른 인지 및 지식체계를 통합하고, 서로의 전문성을 신뢰하며, 성공적으로 팀 작업을 수행할 수 있는 팀효능감이 필요하다. 그리고 향후 인지 과정의 하위요인에 관한 연구가 필요하다고 본다.

This study is a study on the different cognitive systems and different knowledge systems of members participating in complex and diverse consulting projects, and it is a study on team collaboration that affects the team performance of the project. The purpose of this study is to analyze the mediating effects of team shared cognition, team transactive memory, team knowledge integration, and team efficacy in the cognitive interaction process of a consulting project. This study established a research model and research hypothesis based on previous studies. Data were collected from consultants who actually participated in the consulting project. To empirically analyze the research hypothesis, demographic analysis, validity and reliability analysis, structural model analysis for hypothesis verification, and mediating effect analysis using phantom variables were performed. As a result of the study, in order to increase team performance, it is necessary to improve team shared cognition and team transactive memory, which are cognitive systems, and team knowledge integration, which is a knowledge system, must also be improved. Therefore, there is a need for a sense of team efficacy that integrates disparate cognitive and knowledge systems, trusts each other's expertise, and enables successful team work. In addition, future studies on sub-factors of cognitive processes are needed.

키워드

과제정보

The research was financially supported by Hansung University.

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