Journal of Intelligence and Information Systems (지능정보연구)

Korea Intelligent Information System Society (한국지능정보시스템학회)
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The Effects of Device Switching on Online Purchase: Focusing on the Moderation Effect of Switching Time and Internet Infrastructure

기기전환이 온라인 구매에 미치는 영향: 전환 시점과 인터넷 인프라의 조절 효과를 중심으로

  • Jungwon Lee (Sejong Research Institute, Korea University) ;
  • Jaehyun You (Division of Convergence Business, Korea University)
  • 이중원 (고려대학교 세종경영연구소) ;
  • 유재현 (고려대학교 융합경영학부 디지털경영전공)
  • Received : 2023.01.05
  • Accepted : 2023.03.05
  • Published : 2023.03.31
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Abstract

The rapid increase in the use of mobile devices is changing consumers' online shopping behavior. However, the difference in the effect on the conversion rate according to the time when consumers switch from a small screen to a large screen has not been sufficiently studied. In addition, the differences in the effect of device conversion on purchase performance according to the characteristics of each country's infrastructure have not been sufficiently studied. Against this background, this study aims to analyze whether the timing of switching from mobile devices to PC devices and the country's mobile Internet penetration rate are moderating the positive effect of device switching on purchase performance. For empirical analysis, Google Merchandise Store data was collected and 101,466 data from 130 countries were analyzed with a multilevel model. As a result of the analysis, consumers' device switching (i.e., mobile to PC) had a positive effect when it occurred in the middle of the consumer journey. However, it was analyzed that when device switching occurred at the later stage of the consumer journey, it had a negative effect on purchase performance. In addition, it was analyzed that the higher the mobile Internet penetration rate, the weaker the positive effect of consumer device conversion on purchase performance.

모바일 기기 사용의 급격한 증가는 소비자의 온라인 쇼핑 행동을 변화시키고 있다. 하지만, 소비자가 작은 화면에서 큰 화면으로 전환하는 시기에 따라 전환률에 미치는 영향에 어떠한 차이가 있는지는 충분히 연구되지 않았다. 또한, 개별 국가의 인프라 특성에 따라 기기전환이 구매성과에 미치는 영향에 어떠한 차이가 있는지도 충분히 연구되지 않았다. 이러한 배경에서 본 연구는 De Haan et al.(2018)의 연구를 글로벌 맥락으로 확장하여 모바일 기기에서 PC기기로 전환하는 시기와 국가의 모바일 인터넷 보급률이 기기전환이 구매성과에 미치는 긍정적 효과를 조절하는지 분석하고자 한다. 실증분석을 위해 구글 머천다이즈 스토어 데이터를 수집하여, 130개 국가의 101,466개 데이터를 다수준 모형으로 분석하였다. 분석결과, 소비자의 기기 전환(i.e., 모바일에서 PC)은 소비자 여정의 중기에 발생했을 때, 긍정적인 영향을 미쳤다. 하지만, 소비자 여정의 후기에 기기전환이 발생한 경우에는 오히려 구매성과에 부정적인 영향을 미치는 것으로 분석되었다. 또한, 모바일 인터넷 보급률이 높을수록 소비자의 기기전환이 구매성과에 미치는 긍정적 효과가 약화 되는 것으로 분석되었다.

Keywords

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