The Journal of the Convergence on Culture Technology (문화기술의 융합)

The International Promotion Agency of Culture Technology (국제문화기술진흥원)
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Understanding how agent control based on social status affects user experience factors in multi-user autonomous driving environments

다중 사용자 자율 주행 운전 환경에서 사회적 지위에 따른 에이전트의 제어권이 사용자 경험 요소에 미치는 영향

  • 김지연 (연세대학교 정보대학원 UX트랙) ;
  • 하주혜 (연세대학교 정보대학원 UX트랙) ;
  • 오창훈 (연세대학교 정보대학원 UX트랙)
  • Received : 2022.12.30
  • Accepted : 2023.01.12
  • Published : 2023.01.31
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Abstract

The purpose of this study is to examine how the control of an agent according to a driver's social status affects user experience factors in a multi-user environment of self-driving vehicles. We conducted a user study where participants viewed four scenarios (route changing/parking x accepting/declining a fellow passenger's command) and answered a survey, followed by a post-hoc interview. Results showed that either the routing scenario or accepting a passenger's command scenario had higher usefulness (convenience, effectiveness, efficiency) than their counterparts. Regardless of the car owner's social status, participants rated AI agents more positively when they met their goals effectively. They also stressed that vehicle owners should always be in control of their agents. This study can provide guidelines for designing future autonomous driving scenarios where an agent interacts with a driver, and passengers.

본 연구는 자율주행차량의 다중 사용자 환경에서 사회적 지위에 따른 에이전트의 제어권이 차량 소유주의 경험에 어떠한 영향을 미치는지 확인한다. 본 연구의 사용자 조사에서 참가자들은 사회적 지위가 높은 동승자 명령 수행 여부와 과제 중심적 시나리오(주행 상황, 비주행 상황)를 결합한 4가지를 시청한 후 이에 대한 유용성과 통제감을 설문 평가하였다. 그 결과, 유용성의 모든 항목(편리성, 효과성, 효율성)은 주행중 상황과 동승자 명령의 비이행에서 반대 조건에 비해 더 높은 평가를 받았다. 사후 인터뷰 결과, 참가자들은 에이전트가 사회적 지위를 고려하는 것보다 목적 달성을 효과적으로 하였을 때 더욱 긍정적으로 평가하는 것으로 나타났으며, 에이전트에 대한 통제권은 차량 소유주가 가지고 있어야 한다는 의견이 지배적이었다. 이 연구 결과는 향후 자율주행 상황에서 에이전트와 운전자 및 동승자 간의 인터랙션 방식의 디자인을 위한 가이드라인이 될 수 있다는 점에서 의의가 있다.

Keywords

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