The Impact of Leadership Capability, Job Stress and Work-Life Balance on Job Satisfaction in Vietnamese Logistics Industry: An Analysis Based on the Second-Order Constructs

  • PHAM, Ngoc Thi Kim (Department of Management Science and Law, School of Economics and Management, Hanoi University of Science and Technology)
  • Received : 2022.10.10
  • Accepted : 2023.01.15
  • Published : 2023.01.30


Logistics industry is being an important industry in Vietnam with the contribution from 8-10% of GDP recently. This industry employs about 15 millions people. Increasing the employees' job satisfaction is become one of the most concerns of managers in logistics companies to strengthen the employee engagement and improve their business performance. The aim of this study is to investigate how employees' perceptions of job satisfaction are influenced by factors such as job stress, leadership capability, work-life balance, and demographics. 426 workers in the logistics sector in Vietnam were surveyed online. The acquired data was analyzed using a structural equation model. In total 16 hypotheses were established, 13 of which were deemed to be significant. The results demonstrate how the literature-informed second-order constructs can potentially explain the overall job stress, leadership capability, and work-life balance of employees in the Vietnamese logistics industry. These variables account for 54.8% of job satisfaction. This study makes a theoretical contribution to the extant literature by showing how researching second-order constructs can improve the theory's capacity to predict employees' job satisfaction. The paper concludes with a set of recommendations for the management of logistics firms in Vietnam.



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