웰빙융합연구 (Journal of Wellbeing Management and Applied Psychology)

한국웰빙융합학회 (Korea Wellbeing Convergence Association)
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The Effect of Dental Hygienists' Empathy the Elderly on their Communication Skills

  • Hyoung-Joo KIM (Department of Dental Hygiene, College of Health Science, Eulji University) ;
  • Han-Na GU (Department of Dental Hygiene, College of Health Science, Eulji University) ;
  • Na-Yeon TAK (Department of Dentistry, Kyung Hee University) ;
  • Jun-Yeong KWON (Department of Dental Hygiene, Kyungwoon University) ;
  • Hee-Jung LIM (Department of Dental Hygiene, College of Health Science, Eulji University)
  • 투고 : 2023.12.11
  • 심사 : 2023.12.18
  • 발행 : 2023.12.30
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초록

Purpose: As life expectancy increases and interest in oral health increases, the opportunity to visit the dentist increases. To provide safe dental care for elderly patients and accurately identify their needs. We aim to understand the impact of knowledge, image, and empathy for the elderly on communication skills. Research design, data, and methodology: This study conducted an online survey using a convenience sample of 201 dental hygienists working in dental hospitals and clinics from October 4 to October 6, 2023. The purpose of the survey was explained and consent was obtained in the research consent form before being conducted. Results: Differences in knowledge, image, empathy, and communication skills among the elderly include age, clinical experience, need for elderly-related education, and confidence in oral care in elderly patients with systemic diseases (p<0.05, p<0.01, p<0.001). The factor affecting communication skills toward the elderly was empathy (t=15.416(0.000***)). Conclusions: Through this study, the communication skills with the elderly is a basic quality and attitude that dental hygienists must have. Therefore, it is essential to develop and implement empathy and communication skills training programs for dental hygienists, which can significantly contribute to fostering a positive trust-based relationship between elderly patients and dental professionals. This proactive measure is crucial in preparing for the upcoming era of an increasingly aged society.

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과제정보

This work was supported by the research grant of the KODISA Scholarship Foundation in 2023.

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