The Journal of Information Systems (한국정보시스템학회지:정보시스템연구)

Korea Association of Information Systems (한국정보시스템학회)
권호 표지
DOI QR코드

DOI QR Code

Conceptualizing Digital Shadow Work: Focused on Mandatory and Reward Related Issues

디지털그림자노동(Digital Shadow Work)의 개념화: 강제성과 대가성 이슈를 중심으로

  • ;
  • 고준 (전남대학교 경영학부)
  • Received : 2022.03.17
  • Accepted : 2022.09.02
  • Published : 2022.09.30
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose The purpose of this study is to clarify the conceptualizations of mandatory and reward that have come into focus in the definition of digital shadow work. And explore how users in a shared services environment view cost and coercion from the perspective of digital shadow work. Design/methodology/approach We conducted one-on-one interviews with 4 participants, with each interview being an average of 25 minutes. Based on literature review, stakeholder observation, and interviews on digital shadow work so far, very objective results can be derived through triangulation based on the basis of multiple sources. Findings According to the results of the preliminary study, there are some rewards for each type of digital shadow work, but time saving and service convenience are considered more than financial rewards. Unfair demands in determining whether to implement them in consideration of the difficulty and expected benefits of the demanding digital work can cause dissatisfaction with the service. Academic implications and future research directions are also discussed.

Keywords

Acknowledgement

이 논문은 2021년 대한민국 교육부와 한국연구재단의 지원을 받아 수행된 연구임 (NRF-2021S1A3A2A02089809).

References

  1. 박상철, "그림자노동 차원에서 본 IT 사용자의 비밀번호 변경행동 연구," 정보시스템 연구, 제28권, 제2호, 2019, pp. 93-107.
  2. 박상철, 류성열, "맥도날디제이션 관점에서 본 SST 사용자의 그림자 노동," 인터넷전 자상거래연구, 제20권, 제1호, 2020, pp. 99-115.
  3. 박상철, 이웅규, "문헌 고찰을 위한 근거이론방 법의 활용: 디지털 환경에서의 그림자 노동 개념 도출," 지식경영연구, 제20 권, 제2호, 2019, pp. 183-195. https://doi.org/10.15813/KMR.2019.20.2.009
  4. 박상철, 이웅규, 고준, 류성열, "디지털 기술 환 경에서의 그림자 노동 메커니즘 규명 연구," 경영학연구, 제49권, 제1호, 2020, pp. 31-50.
  5. 박정태, 김충영, 김태종, "스마트 모빌리티 연구 동향에 관한 분석: 토픽 모델링의 적 용," 한국 ITS 학회논문지, 제21권, 제2 호, 2022, pp. 85-100.
  6. 오재학, 박준식, 김거중, "공유기반 교통시스템 구상," 한국교통연구원 기본연구보고서, 2011, pp. 1-318.
  7. 윤아영, 김성민, 구철모, "공유경제서비스의 이 용경험과 사회적 상호작용의 조절효과: 자전거공유서비스를 중심으로," 정보 시스템연구, 제26권, 제4호, 2017, pp. 87-106.
  8. 이승계, "노동의 디지털화와 근로자의 지위 변 화에 관한 연구," 경영법률, 제28권, 제 3호, 2018, pp. 181-215.
  9. 이승계, "플랫폼 노동 종사자의 법적 지위와 권 리 보호 방안," 경영법률, 제30권, 제1 호, 2019, pp. 563-595.
  10. 이웅규, "디지털그림자노동의 분류와 동태성 및 연구 방향," 정보시스템연구, 제30 권, 제1호, 2021, pp. 105-121.
  11. 장현용, 박상철, 고준, "온라인 교육 수용 환경 에서 시니어들의 디지털 행동 이해: 근 거이론 적용," 지식경영연구, 제21권, 제2호, 2020, pp. 77-100. https://doi.org/10.15813/KMR.2020.21.2.005
  12. 정승환, 호예담, 송영수, "핵심어 네트워크 분석 (network analysis)을 통한 국내 HRD 연구동향 탐색," HRD 연구, 제16권, 제 3호, 2014, pp. 1-33.
  13. 조상리, 배진현, 정석찬, "자율주행 자동차의 수 용의도에 관한 연구-소비자 지식의 조 절효과를 중심으로," 정보시스템연구, 제30권, 제4호, 2021, pp. 95-118.
  14. 황영아, 김지원, 송영수, "국내 감성지능 연구동 향 분석: 키워드 네트워크 분석의 활 용," 기업교육연구, 제19권, 제2호, 2017, pp. 129-157.
  15. Liu TingTing, 고준, "혜택/비용, 그림자 노동에 대한 부정적 태도, 반응행동 간 구조적 관계," 정보시스템연구, 제30권, 제2호, 2021, pp. 79-103.
  16. Andrews, C. K., "The Overworked Consumer," Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy," Rowman & Littlefield, 2018.
  17. Belk, M., Fidas, C., Germanakos, P., and Samaras, G., "Do Human Cognitive Differences in Information Processing Affect Preference and Performance of CAPTCHA?," International Journal of Human-Computer Studies, Vol. 84, 2015, pp. 1-18. https://doi.org/10.1016/j.ijhcs.2015.07.002
  18. Fidas, C. A., Voyiatzis, A. G., and Avouris, N. M., "On the Necessity of User-friendly CAPTCHA," Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 2011, pp. 2623-2626.
  19. Hsieh, J. P. A., Rai, A., Petter, S., and Zhang, T., "Impact of User Satisfaction with Mandated CRM Use on Employee Service Quality," MIS quarterly, Vol. 36, No. 4, 2012, pp. 1065-1080. https://doi.org/10.2307/41703498
  20. Hwang, Y., Al-Arabiat, M., and Shin, D. H., "Understanding Technology Acceptance in a Mandatory Environment: A Literature Review," Information Development, Vol. 32, No. 4, 2016, pp. 1266-1283. https://doi.org/10.1177/0266666915593621
  21. Illich, I., "Shadow-Work," Philosophica, Vol. 26, 1980, pp. 7-46.
  22. Korhonen, P. J., Malo, P., Pajala, T., Ravaja, N., Somervuori, O., and Wallenius, J., "Context Matters: The Impact of Product Type, Emotional Attachment and Information Overload on Choice Quality," European Journal of Operational Research, Vol. 264, No. 1, 2018, pp. 270-279. https://doi.org/10.1016/j.ejor.2017.06.060
  23. Lambert, C., "Our Unpaid, Extra Shadow Work," The New York Times, 2011.
  24. Lambert, C., "Shadow work: The Unpaid, Unseen Jobs that Fill Your Day," Catapult, 2015.
  25. Malhotra, Y., Galletta, D. F., and Kirsch, L. J., "How Endogenous Motivations Influence User Intentions: Beyond the Dichotomy of Extrinsic and Intrinsic User Motivations," Journal of Management Information Systems, Vol. 25, No. 1, 2008, pp. 267-300. https://doi.org/10.2753/MIS0742-1222250110
  26. Musetti, A., and Corsano, P., "The Internet Is Not a Tool: Reappraising the Model for Internet-Addiction Disorder Based on the Constraints and Opportunities of the Digital Environment," Frontiers in Psychology, Vol. 9, 2018, p. 558. https://doi.org/10.3389/fpsyg.2018.00558
  27. Ryoo, S. Y., and Park, S. C., "Antecedents and Consequences of Digital Shadow Work in Mobile Shopping Apps Context," Sustainability, Vol. 13, No. 14, 2021, p.7697. https://doi.org/10.3390/su13147697
  28. Smart, P., Heersmink, R., and Clowes, R. W., "The Cognitive Ecology of the Internet," Cognition beyond the Brain, Springer, Cham, 2017, pp. 251-282.
  29. Sorebo, O., and Eikebrokk, T. R., "Explaining IS Continuance in Environments Where Usage is Mandatory," Computers in Human Behavior, Vol. 24, No. 5, 2008, pp. 2357-2371. https://doi.org/10.1016/j.chb.2008.02.011
  30. Steinfeld, N., "I Agree to the Terms and Conditions": (How) Do Users Read Privacy Policies Online? An Eyetracking Experiment," Computers In Human Behavior, Vol. 55, 2016, pp. 992-1000. https://doi.org/10.1016/j.chb.2015.09.038
  31. Strauss, A., and Corbin, J., Basics of Qualitative Research, Sage Publications, 1990.
  32. Trope, Y., "Theory in Social Psychology: Seeing the Forest and the Trees," Personality and Social Psychology Review, Vol. 8, No. 2, 2004, pp. 193-200. https://doi.org/10.1207/s15327957pspr0802_13
  33. Ward, K. W., Brown, S. A., and Massey, A. P., "Organisational Influences on Attitudes in Mandatory System Use Environments: A Longitudinal Study," International Journal of Business Information Systems, Vol. 1, No. 1, 2005, pp. 9-30. https://doi.org/10.1504/IJBIS.2005.007398
  34. Wiesche, M., Jurisch, M. C., Yetton, P. W., and Krcmar H., "Grounded Theory Methodology in Information Systems Research," MIS Quarterly, Vol. 41, No. 3, 2017, pp. 685-701. https://doi.org/10.25300/MISQ/2017/41.3.02