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Conceptualizing Digital Shadow Work: Focused on Mandatory and Reward Related Issues

디지털그림자노동(Digital Shadow Work)의 개념화: 강제성과 대가성 이슈를 중심으로

  • ;
  • 고준 (전남대학교 경영학부)
  • Received : 2022.03.17
  • Accepted : 2022.09.02
  • Published : 2022.09.30

Abstract

Purpose The purpose of this study is to clarify the conceptualizations of mandatory and reward that have come into focus in the definition of digital shadow work. And explore how users in a shared services environment view cost and coercion from the perspective of digital shadow work. Design/methodology/approach We conducted one-on-one interviews with 4 participants, with each interview being an average of 25 minutes. Based on literature review, stakeholder observation, and interviews on digital shadow work so far, very objective results can be derived through triangulation based on the basis of multiple sources. Findings According to the results of the preliminary study, there are some rewards for each type of digital shadow work, but time saving and service convenience are considered more than financial rewards. Unfair demands in determining whether to implement them in consideration of the difficulty and expected benefits of the demanding digital work can cause dissatisfaction with the service. Academic implications and future research directions are also discussed.

Keywords

Acknowledgement

이 논문은 2021년 대한민국 교육부와 한국연구재단의 지원을 받아 수행된 연구임 (NRF-2021S1A3A2A02089809).

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