DOI QR코드

DOI QR Code

Emotional User Experience in Web-Based Geographic Information System: An Indonesian UX Analysis

  • 투고 : 2022.09.05
  • 발행 : 2022.09.30

초록

In the discipline of design science, the integration of cognitive, semantic, and affective elements is crucial in the conception and development of a product. Affective components in IT artefacts have attracted researchers' attention, but little attention has been given to Geographic Information Systems (GIS). This research was conducted to identify emotions in web-based GIS, and determine design influences on the emotions using Kansei engineering (KE). In the evaluation procedure, ten web-based GIS were used as specimens, and 20 Kansei words were used as emotional descriptors in the Kansei checklist. 50 participants were asked to rate their emotional responses towards the specimens on the Kansei checklist. Principal Component Analysis was used to discover the semantic structure of Kansei, in which dynamism and spaciousness were identified. Significant Kansei concepts were identified using Factor Analysis, in which dynamic & well-organized, refreshing, spacious, professional, and nautical-look were identified. Partial Least Square analysis has assisted the research in discovering the significant design influence to the Kansei. These findings provide designers and other stakeholders with valuable knowledge for strategizing future web-based GIS designs that incorporate user emotions.

키워드

과제정보

The authors would like to acknowledge the Research Initiative Group for Emotion, Kansei and Design Engineering (RIG EKDE), Faculty of Computer and Mathematical Sciences, Universiti Teknologi MARA (grant code: 100-TNCPI/INT 16/6/2 (049/2021), as well as Malaysia Association of Kansei Engineering (MAKE), for all their assistance to the research paper.

참고문헌

  1. Abdi, S. J., and Greenacre, Z. A. (2020). An approach to website design for Turkish universities, based on the emotional responses of students an approach to website design for Turkish universities, based on the emotional responses of students. Cogent Engineering, 07(01).
  2. Annugerah, A., Astuti, I., and Kridalaksana, A. H. (2016). Sistem informasi geografis berbasis web pemetaan lokasi toko oleh-oleh khas samarinda. Informatika Mulawarman: Jurnal Ilmiah Ilmu Komputer, 11, 43.
  3. Ashraf, N., Faisal, C. M. N., Jabbar, S., Habib, M. A., Kiran, I., & Ahmad, M. (2019). The effect of website design artifacts and emotions on behavioral purchase intention in mcommerce. 2019 8th International Conference on Information and Communication Technologies, 100-105.
  4. Bevan, N., Carter, J., Earthy, J., Geis, T., and Harker, S. (2016). New ISO Standards for Usability, Usability Reports and Usability Measures, BT - Human-Computer Interaction. Theory, Design, Development and Practice (M. Kurosu, ed.). Cham: Springer International Publishing.
  5. Brave, S., and Nass, C. (2002). Emotion in Human-Computer Interaction. The human- computer interaction handbook: Fundamentals, Evolving Technologies and Emerging Applications.
  6. Bufquin, D., Park, J. Y., Back, R. M., Nutta, M. W. W., & Zhang, T. (2020). Effects of hotel website photographs and length of textual descriptions on viewers' emotions and behavioral intentions. International Journal of Hospitality Management, 87.
  7. Carneiro, L., Rebelo, F., Filgueiras, E., and Noriega, P. (2015). Usability and User Experience of technical aids for people with disabilities? A preliminary study with a wheelchair. Procedia Manufacturing, 3, 6068-6074. https://doi.org/10.1016/j.promfg.2015.07.736
  8. Donati, M., Mori, G., and Paterno, F. (2020). Understanding the transitions between web interfaces designed to stimulate specific emotions. Universal Access in the Information Society, 19(2), 391-407. https://doi.org/10.1007/s10209-019-00649-y
  9. Dufresne, A. (2010). Physiological measures, eye tracking and task analysis to track user reactions in user generated content. 2010, 218-222.
  10. Ginting, S., & Hadiana, A. (2018). Interface and Service Analysis on Student Website Using Kansei Engineering and Kano. IOP Conference Series: Materials Science and Engineering, 407(1).
  11. Ghomesheh, F.N., Zadeh, S.S., Kazemifard, M. (2015). Designing a university web site by Considering Users' Emotion and Using Kansei Engineering. IEEE Sixth International Conference Cognitive Science (ICCS), 66-71.
  12. Guinali, M., and Flavia, C. (2005). The influence of virtual communities on distribution strategies in the internet. 33(6), 405-425.
  13. Hamidi, H. (2012). Aplikasi sistem informasi geografis berbasis web penyebaran dana bantuan operasional sekolah. Jurnal masyarakat informatika, 2.
  14. Hartono, M. (2019). Perceived kansei and performance-based usability impact on satisfaction for web-based applications. IOP Conference Series: Materials Science and Engineering, 703(1), 10-16.
  15. Leni, N., Azro, I., and Robinson. (2019). Application of mapping of the Raskin Aid using AHP Fuzzy Method based on Geographic Information System. Journal of Physics: Conference Series, 1167, 12072.
  16. Lew, P., Zhang, L., and Olsina, L. (2010). Usability and User Experience as key drivers for evaluating GIS application quality.
  17. Li, X., Lv, Z., Hu, J., Zhang, B., Shi, L., and Feng, S. (2015). XEarth : A 3D GIS platform for managing massive city information. 2015 IEEE International Conference on Computational Intelligence and Virtual Environments for Measurement Systems and Applications (CIVEMSA), 1-6.
  18. Lisetti, C. L. (1998). Affective computing. Pattern Analysis and Applications, 1(1), 71-73. https://doi.org/10.1007/BF01238028
  19. Lokman, A.M., & Nagamachi, M. (2009). Validation of Kansei Engineering Adoption in E-commerce Web Design. kansei Engineering International, 9, 21-27. https://doi.org/10.5057/kei.9.21
  20. Mori, G., Paterno, F., and Furci, F. (2015). Design criteria for stimulating emotions in web applications. INTERACT 2015: Human-Computer Interaction - INTERACT 2015.
  21. Munthe, S. S. (2021). Pemahaman tentang penerapan sistem informasi geografis: Sebuah Literature Review.
  22. Nagalingam, V., and Ibrahim, R. (2015). User Experience of educational games: A Review of the Elements. Procedia Computer Science, 72, 423-433. https://doi.org/10.1016/j.procs.2015.12.123
  23. Nogueira, T.D., Ferreira, D.J., & Ullmann, M.R. (2019). Impact of accessibility and usability barriers on the emotions of blind users in responsive web design. Proceedings of the 18th Brazilian Symposium on Human Factors in Computing Systems.
  24. Novianti, L., Indra Griha Tofik, I., Indri, A., Rika, S., Lokman, A.M., Aziz, A.A., Ismail, A. (2022). Evaluating Users' Emotion in Web-Based Geographic Information System. Atlantis Highlights in Engineering, 9, 314-321.
  25. Purnaweni, H., and Riwayatiningsih. (2017). Geographic Information System Utilization in Tourism Development. Proceeding Biology Education Conference, 14(1), 154-161.
  26. Rao, P. (2016). Wired and Worried: Understanding Users' Emotions while Web Searching for Health Information. Procedia Computer Science, 84, 132-136. https://doi.org/10.1016/j.procs.2016.04.077
  27. Salam, A.A., and Fahmi. (2019). Sistem Informasi Geografis Pemetaan Aset Daerah Menggunakan Algoritma Djikstra Di BKD Kota Cirebon, Inf. Technol. J. UMUS, 1(1), 45-55.
  28. Skarlatidou, A., Cheng, T., and Haklay, M. (2013). Guidelines for trust interface design for public engagement Web GIS. 8816.
  29. Thakur, R., and AlSaleh, D. (2020). Drivers of managers' affect (emotions) and corporate website usage: a comparative analysis between a developed and developing country. Journal of Business and Industrial Marketing, 36(6), 962-976. https://doi.org/10.1108/JBIM-02-2020-0118
  30. Turumugon, P., Baharum, A., Nazlan, N. H., Noh, N. A. M., Noor, N. A. M., and Rahim, E. A. (2019). Users' emotional evaluation towards kansei-based higher learning institution website using geneva emotion wheel. Indonesian Journal of Electrical Engineering and Computer Science, 16(3), 1547-1554. https://doi.org/10.11591/ijeecs.v16.i3.pp1547-1554
  31. Yamamoto, H. W., Kawahara, M., and Tanaka, A. (2021). A Web-based auditory and visual emotion perception task experiment with children and a comparison of lab data and web data. Frontiers in Psychology, 12(August), 1-13.
  32. Zaharias, P., and Mehlenbacher, B. (2012). Exploring User Experience (UX) in virtual learning environments. International Journal of Human-Computer Studies, 70, 475-477. https://doi.org/10.1016/j.ijhcs.2012.05.001