Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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Service Design Application for Dementia Service Strategies: Focusing on the UK

치매 서비스 전략 도출을 위한 서비스디자인 활용: 영국사례를 중심으로

  • Han, Jeong-Won (Dept. of Aging and Social Work, Catholic University of Pusan)
  • 한정원 (부산가톨릭대학교 노인복지보건학과)
  • Received : 2022.05.09
  • Accepted : 2022.05.20
  • Published : 2022.05.28
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Abstract

South Korea, a rapidly ageing country, faces increasing dementia rate as the incidence of dementia increases with ageing. Service design is an effective method to develop dementia service by visualizing and specifying intangible forms of service. The Design Council in the U.K. carried out dementia solution projects such as 'living with dementia' in 2011 and 'transform aging' in 2016, introducing successful services and innovative products. Seeking useful implications, this paper explores the concept and method of service design focusing on the U.K. cases. To suggest solutions on dementia, effective strategies should be set up on the basis of service design, which embodies various stake holders' cooperation and partnership.

한국은 급속도로 고령화되고 있는 국가로 치매 유병률 또한 증가하고 있다. 치매는 노화로 인해 주로 발생하고 있고 연령이 높아질수록 심각해진다. 서비스 디자인은 무형의 서비스를 가시화하고 구체화하는 방식으로 치매 서비스를 개발하기 위한 효과적인 방법이다. 영국은 디자인위원회에서 치매프로젝트를 진행하여 2011년 '치매와 함께 잘 살기' 프로젝트를 진행하고 2016년 '나이듦을 전환하기' 프로젝트를 통해 다양한 서비스와 혁신제품을 소개하였다. 본 연구에서는 치매 서비스 전략 도출을 위한 서비스디자인의 개념, 방법 및 영국을 중심으로 한 사례를 소개하고 주요 함의를 찾는다. 점차로 심각해지는 치매 문제를 해결하기 위해 다양한 이해관계자들과 기업, 전문가들이 협력과 파트너십을 기반으로 서비스디자인을 활용하여 효과적인 전략을 도출해내는 것이 필요하다.

Keywords

Acknowledgement

This work was supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea(NRF-2019S1A5A2A01046384).

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