Journal of Convergence for Information Technology (융합정보논문지)

Convergence Society for SMB (중소기업융합학회)
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A Study on the Effect of Quality Management Activities on Business Performance -Focused on Manufacturing Companies in Kazakhstan-

품질경영활동이 경영성과에 미치는 영향에 관한 연구 -카자흐스탄 제조기업을 대상으로-

  • Gulnur, Shatekova (Dept. of Oriental Studies, Al-Farabi Kazakh National University) ;
  • Lee, Jae-Ha (Dept. of Business Management Administration, NamSeoul University)
  • 굴루라 (카자흐 국립대학교 동방학과) ;
  • 이재하 (남서울대학교 경영학과)
  • Received : 2022.01.20
  • Accepted : 2022.05.20
  • Published : 2022.05.28
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Abstract

This paper examined whether quality management(QM) positively impacts Kazakh companies' business performance (financial and non-financial performance). As a result of testing ten hypotheses based on the research model for 287 companies in Almaty, only eight hypotheses were supported. Top management leadership was identified as a critical factor that positively affected financial performance, and customer-centered thinking is strongly related to non-financial performance. Employee participation and quality information analysis factors also positively affected business performance, but their influence was lower than top management leadership and customer-centered thinking factors. Finally, the supplier management factor did not significantly affect business performance, and the two related hypotheses were not supported. These results are presumed to be due to the characteristics of the target companies, such as oil and raw material manufacturing and construction, rather than high-quality finished products.

본 연구에서는 품질경영요소(QM)가 카자흐스탄 제조기업의 경영성과(재무성과, 비재무성과)에 미치는 영향을 살펴보았다. 알마티지역 287개 제조기업을 대상으로 연구모형을 이용하여 10개의 가설을 설정·검증한 결과, 8개의 개설만이 지지되었다. 최고경영진 리더십은 재무성과에 긍정적인 영향을 미치는 중요한 요인으로 확인되었으며, 고객중심적 사고는 비재무적 성과에 가장 긍정적인 영향을 끼치는 요인으로 밝혀졌다. 임직원 참여와 품질정보요인도 경영성과에 긍정적인 영향을 미쳤으나, 영향력은 타 품질요인에 비하여 상대적으로 적은 것으로 나타났다. 공급자 관리요인은 경영성과에 유의한 영향을 미치지 않았으며, 관련된 2개의 가설도 지지되지 않았다. 이러한 분석결과는 대상기업들이 고품질의 완제품이 아닌 석유 및 원자재제조, 건설 등의 업체들로 구성된 데에 기인한 것으로 풀이된다.

Keywords

Acknowledgement

This study was conducted with the support of the Namseoul University Research Fund.

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