참고문헌
- Aaker, D.A., Managing Brand Equity: Capitalizing on the Value of a Brand Name, Free Press, New York, 1991.
- Abbott, L., Quality and Competition, Columbia University Press, New York, 1995.
- Albayrak, T., "Importance Performance Competitor Analysis (IPCA): A study of hospitality companies", International Journal of Hospitality Management, Vol.48, 2015, 135-142. https://doi.org/10.1016/j.ijhm.2015.04.013
- Albayrak, T., A.D. Cengizci, M. Caber, and L.H.N. Fong, "Big data use in determining competitive position: The case of theme parks in Hong Kong", Journal of Destination Marketing & Management, Vol.22, 2021, 100668. https://doi.org/10.1016/j.jdmm.2021.100668
- Albayrak, T., M. Caber, M.R. Gonzalez-Rodriguez, and A. Aksu, "Analysis of destination competitiveness by IPA and IPCA methods: The case of Costa Brava, Spain against Antalya, Turkey", Tourism Management Perspectives, Vol.28, 2018, 53-61. https://doi.org/10.1016/j.tmp.2018.07.005
- Ali, M. and S.A. Raza, "Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model", Total Quality Management & Business Excellence, Vol.28, No.5, 2017, 559-577. https://doi.org/10.1080/14783363.2015.1100517
- Bei, L.T. and Y.C. Chiao, "An integrated model for the effects of perceived product, perceived service quality, and perceived price fairness on consumer satisfaction and loyalty", Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Vol.14, 2001, 125.
- Baker, D.A. and J.L. Crompton, "Quality, satisfaction and behavioral intentions", Annals of Tourism Research, Vol.27, No.3, 2000, 785-804. https://doi.org/10.1016/S0160-7383(99)00108-5
- Beneke, J., R. Flynn, T. Greig, and M. Mukaiwa, "The Influence of Perceived Product Quality, Relative Price and Risk on Customer Value and Willingness to Buy: A Study of Private Label Merchandise", Journal of Product & Brand Management, Vol.22, No.3, 2013, 218-228. https://doi.org/10.1108/JPBM-02-2013-0262
- Brucks, M., V.A. Zeithaml, and G. Naylor, "Price and Brand Name as Indicators of Quality Dimensions for Consumer Durables", Journal of the Academy of Marketing Science, Vol.28, No.3, 2000, 359-374. https://doi.org/10.1177/0092070300283005
- Butt, M.M. and E.C. de Run, "Private Healthcare quality: Applying a SERVQUAL Model", International Journal of Health Care Quality Assurance, Vol.13, No.7, 2010, 658-673. https://doi.org/10.1108/09526861011071580
- Caber, M., T. Albayrak, and T. Ismayilli, "Analysis of Congress Destinations' Competitiveness using Importance Performance Competitor Analysis", Journal of Convention & Event Tourism, Vol.18, No.2, 2017, 100-117. https://doi.org/10.1080/15470148.2017.1288185
- Crosby, P.B., Quality is Free: The Art of Making Quality Certain, McGraw-hill, New York, 1979.
- De Chernatony, L., "Towards the Holy Grail of definingbrand'", Marketing Theory, Vol.9, No.1, 2009, 101-105. https://doi.org/10.1177/1470593108100063
- Dominic, P.D.D., K.N. Goh, D. Wong and Y.Y. Chen, "The Importance of Service Quality for Competitive Advantage-with Special Reference to Industrial Product", International Journal of Business Information Systems, Vol.6, No.3, 2010, 378-397. https://doi.org/10.1504/IJBIS.2010.035051
- Feigenbaum, A.V., Quality Control: Principles, Practice, and Administration, McGraw-Hill, New York, 1951.
- Garvin, D., "Competing on the eight dimensions of quality", Harv. Bus. Rev., 1987, 101-109.
- Gilmore, H.L., "Product Conformance Cost", Quality Progress, Vol.7, No.5, 1974, 16-19.
- Han, H. and S.S. Hyun, "Customer Retention in the Medical Tourism Industry: Impact of Quality, Satisfaction, Trust, and Price Reasonableness", Tourism Management, Vol.46, 2015, 20-29. https://doi.org/10.1016/j.tourman.2014.06.003
- Hazen, B.T., C.A. Boone, Y. Wang, and K.S. Khor, "Perceived Quality of Remanufactured Products: Construct and Measure Development", Journal of Cleaner Production, Vol.142, 2017, 716-726. https://doi.org/10.1016/j.jclepro.2016.05.099
- Juran, J.M. and F.M. Gryna, Juran's Quality Control Handbook, McGraw-Hill, New York, 1988.
- Kang, S.S., N. Okamoto, and H.A. Donovan, "Service quality and its effect on customer satisfaction and customer behavioral intentions: Hotel and ryokan guests in Japan", Asia Pacific Journal of Tourism Research, Vol.9, No.2, 2004, 189-202. https://doi.org/10.1080/1094166042000233649
- Kasiri, L.A., K.T.G. Cheng, M. Sambasivan and S. M. Sidin, "Integration of Standardization and Customization: Impact on Service Quality, Customer Satisfaction, and Loyalty", Journal of Retailing and Consumer Services, Vol.35, 2017, 91-97. https://doi.org/10.1016/j.jretconser.2016.11.007
- Khan, M.N., Z.U. Aabdean, M. Salman, B. Nadeem and M. Rizwan, "The Impact of Product and Service Quality on Brand Loyalty: Evidence from Quick Service Restaurants", American Journal of Marketing Research, Vol.2, No.3, 2016, 84-94.
- Kouthouris, C. and K. Alexandris, "Can service quality predict customer satisfaction and behavioral intentions in the sport tourism industry? An application of the SERVQUAL model in an outdoors setting", Journal of Sport & Tourism, Vol.10, No.2, 2005, 101-111. https://doi.org/10.1080/14775080500223165
- Kroll, M., P. Wright, and R.A. Heiens, "The Contribution of Product Quality to ComPetitive Advantage: Impacts on Systematic Variance and Unexplained Variance in Returns", Strategic Management Journal, Vol.20, No.4, 1999, 375-384. https://doi.org/10.1002/(SICI)1097-0266(199904)20:4<375::AID-SMJ15>3.0.CO;2-Y
- Lakhal, L., "Impact of Quality on Competitive Advantage and Organizational Performance", Journal of the Operational Research Society, Vol.60, No.5, 2009, 637-645. https://doi.org/10.1057/palgrave.jors.2602601
- Levitt, T., "Production-Line Approach to Service", Harvard Business Review, Vol.50, No.5, 1972, 41-52.
- Macromill Embrain, "Tracking Survey Related to the Dashboard Camera", 2019. Available at https://www.trendmonitor.co.kr/tmweb/trend/allTrend/detail.do?bIdx=1780&code=0304&trendType=CKOREA (Accessed February 20. 2020).
- Mordor Intelligence, "Dashboard Camera Market - Growth, Trends, and Forecast (2020-2025)", 2020. Available at: https://www.mordorintelligence.com/industry-reports/dashboard-camera-market (Accessed February 13. 2020).
- Molina-Castillo, F.J., R.J. Calantone, M.A. Stanko, and J.L. Munuera-Aleman, "Product Quality as a Formative Index: Evaluating an Alternative Measurement Approach", Journal of Product Innovation Management, Vol.30, No.2, 2013, 380-398. https://doi.org/10.1111/j.1540-5885.2012.01005.x
- Nikhashemi, S.R., N. Valaei, and A.K. Tarofder, "Does brand personality and perceived product quality play a major role in mobile phone consumers' switching behaviour?", Global Business Review, Vol.18, No.3, 2017, 1-18. https://doi.org/10.1177/0972150916666744
- O'Dwyer, M. and A. Gilmore, "Competitor Orientation in Successful SMEs: An Exploration of the Impact on Innovation", Journal of Strategic Marketing, Vol.27, No.1, 2019, 21-37. https://doi.org/10.1080/0965254x.2017.1384040
- Pakdil, F. and T.N. Harwood, "Patient satisfaction in a Preoperative Assessment Clinic: An Analysis Using SERVQUAL Dimensions", Total Quality Management & Business Excellence, Vol.16, No.1, 2005, 15-30. https://doi.org/10.1080/1478336042000255622
- Parasuraman, A., V.A. Zeithaml, and L.L. Berry, "A conceptual model of service quality and its implications for future research", Journal of Marketing, Vol.49, No.4, 1985, 41-50. https://doi.org/10.2307/1251430
- Redman, T.C., "Improve Data Quality for Competitive Advantage", MIT Sloan Management Review, Vol.36, No.2, 1995, 99.
- Richardson, P.S., "Are Store Brands Perceived to be Just another Brand?", Journal of Product & Brand Management, Vol.6, No.6, 1997, 388-404. https://doi.org/10.1108/10610429710190432
- Ross, P.J., Taguchi Techniques for Quality Engineering, McGraw-Hill, New York, 1989.
- Snoj, B., A.P. Korda, and D. Mumel, "The Relationships among Perceived Quality, Perceived Risk and Perceived Product Value", Journal of Product & Brand Management, Vol.13, No.3, 2004, 156-167. https://doi.org/10.1108/10610420410538050
- Su, H.C., K. Linderman, R.G. Schroeder, and A.H. Van de Ven, "A comparative case study of sustaining quality as a competitive advantage", Journal of Operations Management, Vol.32, No.7, 2014, 429-445. https://doi.org/10.1016/j.jom.2014.09.003
- Vantamay, S., "Understanding of Perceived Product Quality: Reviews and Recommendations", BU Academic Review, Vol.6, No.1, 2007, 110-117.
- Yin, S.Y., K.K. Huang, J.I. Shieh, Y.H. Liu, and H.H. Wu, "Telehealth Services Evaluation: A Combination of SERVQUAL Model and Importance-performance Analysis", Quality & Quantity, Vol.50, No.2, 2016, 751-766. https://doi.org/10.1007/s11135-015-0174-4
- Zeithaml, V.A., "Consumer Perceptions of Price, Quality, and Value: A Means-end Model and Synthesis of Evidence", Journal of Marketing, Vol.52, No.3, 1988, 2-22. https://doi.org/10.2307/1251446
- Zhou, K.Z., J.J. Li, N. Zhou, and C. Su, "Market Orientation, Job Satisfaction, Product Quality, and Firm Performance: Evidence from China", Strategic Management Journal, Vol.29, No.9, 2008, 985-1000. https://doi.org/10.1002/smj.700