DOI QR코드

DOI QR Code

An Empirical Study on the Happiness of Generation MZ Employees in South Korea: Focusing on the Preceding Factors of Happiness and Engagement

  • Received : 2022.11.25
  • Accepted : 2023.01.09
  • Published : 2022.12.31

Abstract

This study focuses on the happiness of the generation MZ of innovative enterprises, which are evaluated as the driving force of economic growth at a time when the value of happiness is emerging. Happiness is related to the prosperity and performance of the organization. However, MZ generation office workers, who account for 45% of the economically active population, are considered unhappy at work. Therefore, this study attempted to explore the preceding factors (organizational factors, relationship and communication factors, and personal factors) of happiness for the generation MZ of innovative enterprises and to examine the effect of happiness on employee engagement. For the study, 300 usable responses were collected from generation MZ working in innovative enterprises through an online survey. Research hypotheses and research questions were verified using SPSS 26.0 and AMOS 23.0. As a result, it was confirmed that procedural justice among the organizational factors, rewarding co-worker/supervisor relationship among the relationship/communication factors, and personal factors (meaningfulness of work, personal accomplishment) positively affected the MZ generation's workplace happiness. In particular, the meaningfulness of work, which corresponds to personal factors, exerted the most significant influence. In addition, in the case of happiness at the workplace, there was a positive effect on employee engagement, which was stronger in organizational engagement than in job engagement. As a result of examining the structural relationship between variables used in the study, it was found that procedural justice, rewarding co-worker/supervisor relationships, the meaningfulness of work, and personal accomplishment positively affected employee engagement through happiness. Through research, the importance of happiness at the workplace was suggested by systematically reviewing the preceding variables of happiness at the workplace and grasping the positive effects of happiness. In addition, the management measure of generation MZ employees of innovative enterprises was discussed, the necessity of research on happiness at the workplace was emphasized, and follow-up studies were proposed.

Keywords

References

  1. Bataineh, A.K. (2019). Impact of work-life balance, happiness at work, on employee performance. International Business Research, 12(2), 99-112. https://doi.org/10.5539/ibr.v12n2p99
  2. Bentler, P.M., & Bonett, D.G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological bulletin, 88(3), 588-606. https://doi.org/10.1037/0033-2909.88.3.588
  3. Carlson, D.S., Grzywacz, J.G., & Zivnuska, S. (2009). Is work-family balance more than conflict and enrichment?. Human relations, 62(10), 1459-1486. https://doi.org/10.1177/0018726709336500
  4. Cheung, K.G., & Choi, H.N. (2011). The Effectiveness of an Intensive Nonviolent Communication Group Counseling Program on Employees' Interpersonal Competence, Interpersonal Stress, and Job Satisfaction. Korean Studies Information Service System, 32(1), 31-46.
  5. Chin, H., Chang, E.M., & Ye, J.E. (2016). Happiness at the Workplace: An Analysis on the Two Distinct Paths of Job and Organization. Journal of Human Resource Management Research, 23(3), 79-98. https://doi.org/10.14396/jhrmr.2016.23.3.79
  6. Choi, J-Y. (2015). Relationship Analysis among Entrepreneurship, Innovation Capability, External Cooperation, and Technological Innovation Performance for Venture Companies. Asia-Pacific Journal of Business Venturing and Entrepreneurship, 10(5), 219-231. https://doi.org/10.16972/apjbve.10.5.201510.219
  7. Chosun Biz. (Feb. 15, 2022). Economic community warns, "Korea's economy is in crisis of zero growth in five years". Retrieved 25/11/22 from https://biz.chosun.com/policy/policy_sub/2022/02/15/ROTZPGR6VVAXRCEN3F2WTYRTFQ/?utm_source=naver&utm_medium=original&utm_campaign=biz
  8. Choudhury, A., Dutta, A., & Dutta, S. (2019). Employee Happiness, Employee Engagement and Organizational Commitment: A Literature Review. ITIHAS-The Journal of Indian Management, 9(1).
  9. Fisher, C.D. (2010). Happiness at work. International journal of management reviews, 12(4), 384-412. https://doi.org/10.1111/j.1468-2370.2009.00270.x
  10. Fornell, C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50. https://doi.org/10.2307/3151312
  11. Fredrickson, B.L. (1998). What good are positive emotions?. Review of general psychology, 2(3), 300-319. https://doi.org/10.1037/1089-2680.2.3.300
  12. Fredrickson, B.L., & Losada, M.F. (2005). Positive affect and the complex dynamics of human flourishing. American psychologist, 60(7), 678.
  13. Goldhaber, G.M., & Rogers, D.P. (1979). Auditing organizational communication systems: The ICA communication audit. Kendall/Hunt Publishing Company.
  14. Hong, J.K. (2018). A Study on Positive Organizational Scholarship for Happiness. Journal of Happiness and Affluence Studies, 7(1), 1-17.
  15. Hong, S.H. & Kim, M. (2021). A Study on Communication Methods According to the Characteristics of MZ Generation. A Treatise on The Plastic Media, 24(1), 113-120. https://doi.org/10.35280/KOTPM.2021.24.1.13
  16. Indhira, N., & Shani, N. (2014). Employee Engagement, Fatigue and Happiness in IT Sector in India. Research Journal of Applied Sciences, Engineering and Technology, 8(9), 1098-1103.
  17. Issuein Korea. (Nov. 07, 2018). Happiness is in order of age? The lower the age and position of an office worker, the lower the happiness. Retrieved 25/11/22 from http://www.iikorea.co.kr/news/articleView.html?idxno=599
  18. Jeon, K.S., Kim, T., Kim, W., & David, L.P. (2013). Impact of organizational communication, innovation culture, and organizational commitment on the effectiveness of informal learning in Korea. The Korean Journal of Human Resource Development Quarterly, 15(3), 307-334. https://doi.org/10.18211/kjhrdq.2013.15.3.012
  19. Jeong, Y. (2018). The Effects of perception of Fairness in society on Happiness: The Case of Seoul Citizen. Master's Thesis. The Graduate School of Public Administration, Seoul National University.
  20. Jung, S-H., Kim, Y-J., & Song, Y-S. (2016). Effect of Organizational Culture on Subjective Well-Being in Organization. The Journal of the Korea Contents Association, 16(5), 497-508. https://doi.org/10.5392/JKCA.2016.16.05.497
  21. Jo, S. (2021). The Factors of MZ Generation's Perception on Internal Communication: Focus on Organization-Public Dimensions Theoretical Framework. Social Science Review, 52(2), 69-90.
  22. Joreskog, K.G., & Sorbom, D. (1993). LISREL 8: Structural equation modeling with the SIMPLIS command language. Scientific software international.
  23. Kim, C-W. & Park, C. (2008). A Study on the Development of a 'Work-Life Balance' Scale. Journal of Leisure Studies, 5(3), 53-69. https://doi.org/10.22879/SLOS.2008.5.3.53
  24. Kim, C-W., Park, C.Y., Sohn, Y.M., & Jang, H. (2005). The Conceptual understanding on 'Work-Life Balance' and its effectiveness. Journal of Leisure Studies, 2, 29-48.
  25. Kim, E. & Kim C. (2017). Effects of Social Class on Subjective Happiness according to the Balance of Work and Life. International Journal of Tourism Management and Sciences, 32(7), 1-24.
  26. Kim, G. (2003). Corporate Governance Structure and Innovation: The Influence of Ownership Structure on R&D Investment. Korean Management Review, 32(6), 1799-1832.
  27. Kim, H.G., & Ahn, S.I. (2016). A Study on the Effects of Career Growth Opportunity, Role Overload, and Psychological Capital on the Satisfaction with Work-Family Balance: Focused on the Job Demand-Resource Model. Korean Corporation Management Review, 23(4), 125-153. https://doi.org/10.21052/KCMR.2016.23.4.06
  28. Kim, J. (2009). Happiness: A New Horizon of Organizational Behavior. Korean Journal of Human Resources Development, 12(1), 123-141.
  29. Kim, Y-G., & Kang, J-S. (2016). A Study on the Generation Gap between Fire Officers: Focused on the Perception toward Institution, Organizational Culture, Job Motivation. Korean Local Administration Review, 13(1), 1-24.
  30. Kim, S-A. (2022). Korean Happiness in International Comparison. Issue & Focus, KIHASA
  31. Koo, J., & Kim, U. (2006). Integrated Relationship Among Psychological Trait, Life Experience, and Subjective Well-being. Korean Journal of Social and Personality Psychology, 20(4), 1-18.
  32. Koo, K., Lim, J.Y., & Choi, S. (2014). Determinants of Happiness: Reevaluating the Role of Income and Capability. Korean Public Administration Review, 48(2), 317-339.
  33. Lee, J.M. (2014). actors Affecting Subjective Well-Being of Office Worker. The Journal of the Korea Contents Association, 14(1), 400-408. https://doi.org/10.5392/JKCA.2014.14.01.400
  34. Lee, J., & Kang, H. (2018). Work-Life Balance and Life Satisfaction (Part 1): Focused on Generation Differences. The Korean Journal of Local Government Studies, 22(3), 267-291. https://doi.org/10.20484/klog.22.3.11
  35. Lee, K.J. & Na, J.M. (2019). Structural Equation Model: Principles and Applications. Seoul, Korea: HAKJISA
  36. Lee, S. (2013). Relationship between happiness index, personality strength, and job satisfaction of secondary school teachers. The Graduate School of Education, Korea University.
  37. Lim, J-S., & Kim, M.K. (2018). The Effect of Generation Conflicts Within Organizations on Organizational Commitment: The Mediating Effects of Age Integration Perception and the Differences Among Age Groups. The Journal of Humanities and Social science 21, 9(2), 853-866.
  38. Lucas, T., Zhdanova, L., & Alexander, S. (2011). Procedural and distributive justice beliefs for self and others: Assessment of a four-factor individual differences model. Journal of Individual Differences, 32(1), 14.
  39. Lyubomirsky, S., King, L., & Diener, E. (2005). The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? Psychological Bulletin, 131(6), 803-855. https://doi.org/10.1037/0033-2909.131.6.803
  40. Maeil Business. (Feb. 11, 2022). Why are teenagers and 40s the same generation? The MZ generation looks similar but different. Retrieved 25/11/22 from https://www.mk.co.kr/economy/view/2022/128454
  41. Maeil Business. (Sept. 28, 2018). Productivity increases when employees are Happy...Design a Happy Workplace. Retrieved 25/11/22 from https://www.mk.co.kr/news/business/8492307
  42. Maeng, C-K. (2021). A Study on the Korean Government's Concept of Innovative Enterprises with Its Supportive Measures for Them. Journal of Corporation and Innovation, 44(3), 85-101.
  43. Maslach, C., & Jackson, S.E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99-113. https://doi.org/10.1002/job.4030020205
  44. May, D.R., Gilson, R.L., & Harter, L. M. (2004). The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work. Journal of Occupational and Organizational Psychology, 77(1), 11-37. https://doi.org/10.1348/096317904322915892
  45. McDowall, A., & Fletcher, C. (2004). Employee development: an organizational justice perspective. Personnel review.
  46. McFarlin, D.B. & Sweeney, P.D. (1992). Distributive and Procedural Justice as Predictors of Satisfaction with Personal and Organizational Outcomes. Academy of Management Journal, 35(3), 626-637. https://doi.org/10.2307/256489
  47. Ministry of SMEs and Startup. (2010). Professional terminology of the Ministry of SMEs and Startups.
  48. Moorman, R.H. (1991). Relationship between Organizational Justice and Organizational Citizenship Behavior. Journal of Applied psychology, 76(6), 845-855. https://doi.org/10.1037//0021-9010.76.6.845
  49. Niehoff, B.P. & Moorman, R.H. (1993). Justice as a Mediator of the Relationship Between Methods of Monitoring and Organizational Citizenship Behavior. Academy of Management Journal, 36(3), 527-556.
  50. Oh, S. H., Han, S.Y., & Bae, S.J. (2013). How does Product Innovation Enhance Firm Performance?: The Moderating Role of Process Innovation, Organizational Innovation and Marketing Innovation. Journal of Korea Technology Innovation Society, 16(4), 1006-1031.
  51. Othman, A.K., Mahmud, Z., Noranee, S., & Noordin, F. (2018). Measuring employee happiness: Analyzing the dimensionality of employee engagement. In International Conference on Kansei Engineering & Emotion Research (pp. 863-869). Springer, Singapore.
  52. Park, C-Y & Sohn, Y.M. (2016). The Development and Validation Study of the Work-Life Balance Organizational Culture Scale. The Journal of the Korea Contents Association, 16(8), 693-705. https://doi.org/10.5392/JKCA.2016.16.08.693
  53. Park, J.Y., & Son, Y.H. (2014). The Effects of Work-Life Harmony and Leader-Member Exchange on Organizational Commitment: Happiness at Work as a Mediator. Korean Journal of Industrial and Organizational Psychology, 27(2), 317-338. https://doi.org/10.24230/kjiop.v27i2.317-338
  54. Park, J., & Lee, J. (2011). How Do Firms' Innovation Behaviors Affect their Outputs in Korea?. The Journal of the Korea Contents Association, 11(3), 339-350. https://doi.org/10.5392/JKCA.2011.11.3.339
  55. Park, K. G. (2021). An empirical study on the relationship between Organizational social capital, organizational culture. and organizational effectiveness. The Journal of Social Convergence Studies, 5, 67-78.
  56. Park, M., & Oh, D. (2017). Effects of Communication Skill on Interpersonal Satisfaction and Subjective Happiness among College Students. The Journal of the Korea Contents Association, 17(11), 423-434.
  57. Park, M., Min, B., & Lee, M. (2021). A Study on the Happiness of Future Generations: Focusing on MZ generations. Journal of the Korean Urban Management Association, 34(4), 121-147. https://doi.org/10.36700/KRUMA.2021.12.34.4.121
  58. Park, S-J., & Kim, W.I. (2018). The Mediating Effect of sense of community on the Relationship between Psychological Ownership and Job Satisfaction of Air Force Noncommissioned Officials. Korean Journal of Youth Studies, 25(12), 327-346. https://doi.org/10.21509/kjys.2018.12.25.12.327
  59. Park, Y.S., & Kim, U. (2009). Factor influencing happiness among Korean adults: The influence of occupational achievement, success of children, emotional support and self-efficacy. The Korean Journal of Woman Psychology, 14(3), 467-495. https://doi.org/10.18205/kpa.2009.14.3.009
  60. Park, Y.S., Kim, U., & Baak, S-Y. (2013). The Perception of Factors Influencing the Level and Cause of Happiness among Adults: With a Specific Focus on Family, Work and Leisure Life. The Korean Journal of Human Development, 20(2), 153-184.
  61. Price, J.L. & Mueller, C.W. (1986). Absenteeism and Turnover of Hospital Employees. Greenwich, CT: JAI Press.
  62. ROK Policy Briefing. (Dec. 14, 2021). 235 additional "national innovative companies" were selected...Financial Assistance for Future Growth. Retrieved 25/11/22 from https://www.korea.kr/news/policyNewsView.do?newsId=148896798
  63. Saks, A.M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7).
  64. SERI. (2013). Talk about the happiness of Korean office workers. SERI research report
  65. Shim, J.K., & Jung, S-H. (2007). Impact of the Recognition of Performance Appraisal Justice on the Innovative Work Behavior of Low-level Public Servants. Korean Public Administration Review, 41(2), 141-166.
  66. Shim, W.S., & Choi, J.M. (2019). A Study on Child Protective Services Workers' Happiness at Work: Its Impact on Organizational Commitment. Social Welfare Policy, 46(1), 5-31. https://doi.org/10.15855/swp.2019.46.1.5
  67. Stallings, M.C., Dunham, C.C., Gatz, M., Baker, L.A., & Bengtson, V.L. (1997). Relationships among life events and psychological well-being: More evidence for a two-factor theory of well-being. Journal of Applied Gerontology, 16(1), 104-119. https://doi.org/10.1177/073346489701600106
  68. Sul, J-S., & Kim, S.Y. (2020). Exploring Generation X and Y Employees' Perceptions of the Role of Employee Communication and Workplace Anti-bullying Law to Resolve the Problems of Generational Conflict in the Workplace. Journal of Social Science, 59(1), 251-290.
  69. The Joongang. (Dec. 16, 2019). Office worker happiness score average 41 points...Which company has the highest happiness score?. Retrieved 25/11/22 from https://www.joongang.co.kr/article/23657592#home
  70. The Joongang. (Feb. 05, 2019). One in five people is "happiness vulnerable"...3rd place behind OECD happiness ranking. Retrieved 25/11/22 from https://www.joongang.co.kr/article/23347979#home
  71. Thompson, C., & Gregory, J.B. (2012). Managing millennials: A framework for improving attraction, motivation, and retention. The Psychologist-Manager Journal, 15(4), 237-246. https://doi.org/10.1080/10887156.2012.730444
  72. Uncu, Y., Bayram, N., & Bilgel, N. (2007). Job related affective well-being among primary health care physicians. European Journal of Public Health, 17(5), 514-519. https://doi.org/10.1093/eurpub/ckl264
  73. Van Katwyk, P.T., Fox, S., Spector, P. E., & Kelloway, E. K. (2000). Using the Job-Related Affective Well-Being Scale (JAWS) to investigate affective responses to work stressors. Journal of occupational health psychology, 5(2), 219.
  74. Wahyanto, T., Damayanti, N. A., Supriyanto, S., & Hartini, S. (2019). Effect of Happiness at Work on Employee Engagement and Intention to Stay of Hospital Employees. Indian Journal of Public Health Research & Development, 10(12).
  75. Weiss, H.M., Suckow, K., & Cropanzano, R. (1999). Effects of justice conditions on discrete emotions. Journal of applied Psychology, 84(5), 786.
  76. WHR. (2020). World Happiness Report 2020.
  77. Wong, M.M., & Csikszentmihalyi, M. (1991). Motivation and academic achievement: The effects of personality traits and the duality of experience. Journal of Personality, 59(3), 539-574. https://doi.org/10.1111/j.1467-6494.1991.tb00259.x
  78. Yoo, D., Eom, Y.H., & Yun, S. (2021). A Study on the Effect of Government Fairness on Happiness: Focusing on the Moderating Effect of Government Innovation. The Korean Journal of Local Government Studies, 24(4), 297-319. https://doi.org/10.20484/klog.24.4.12