대한안전경영과학회지 (Journal of the Korea Safety Management & Science)

  • 제24권4호
  • /
  • Pages.15-23
  • /
  • 2022
  • /
  • 1229-6783(pISSN)
  • /
  • 2288-1484(eISSN)
대한안전경영과학회 (Korea Safety Management & Science)
권호 표지
DOI QR코드

DOI QR Code

클라이언트 폭력과 사회복지사의 직무반응 관계에서 직무스트레스와 직무태도, 사회적 지지의 매개효과

A Study on the Mediating Effect of Job Stress, Job Attitude, and Social Support in the Relationship between Client Violence and Social Worker's Job Response

  • 윤일현 (광주대학교 사회복지학부)
  • 투고 : 2022.10.30
  • 심사 : 2022.12.16
  • 발행 : 2022.12.31
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

This study investigated the effects of job stress, job attitude, and social support on the relationship between client violence and social worker job response. The multi-mediating effect of job stress, job attitude, and social support between client violence and social worker job response was empirically analyzed. 257 social workers in social welfare facilities were analyzed using SPSS. The following conclusions were drawn. First, there was a significant correlation between client violence, job stress, job attitude, social support, and job response variables. Client violence was affecting variables related to social worker job response. Second, job stress, job attitude, and social support had multiple mediating effects. The parallel mediation effect and the serial mediation effect were verified. Third, job attitude was found to be a variable of multiple mediating effects. Fourth, job stress and social support were found to be double mediating effect variables. In response, programs and manuals suitable for the type of social welfare facilities and the policy basis for preparing countermeasures for social workers were limited, and follow-up studies on various variables were suggested.

키워드

과제정보

This Study was conducted by research funds from Gwangju University in 2022.

참고문헌

  1. S. H. Moon, S. G. Park, J. H. Noh(2019), "An analysis on the burnout, emotional labor, and post traumatic stress of social workers: Focused on Kangseo-gu in Seoul." Journal of Community Welfare, 69:103-125. https://doi.org/10.15300/jcw.2019.69.2.103
  2. J. H. Kim(2018), "Past and present social welfare movement." Welfare Trends, 240:5-10.
  3. National Human Rights Commission(2013), Social worker's human rights situation survey.
  4. Korea Association of Social Workers(2019), 2019 Social worker statistics yearbook.
  5. H. K. Kim, J. U. Ko(2015), "The impact of emotional labor turnover intention and job satisfaction of elderly welfare center social worker." Korean Journal of are Management, 17:55-79.
  6. A. N. Lim, Y. S. Park(2016), "Analysis of trends of domestic studies on client violence." Journal of Welfare for the Correction, 42:59-86.
  7. I. S. Kim(2000), "Study on the influence of leader behavior and the cognition type by trust to the duty response: In the military organization." Doctoral dissertation, DaeJeon University.
  8. H. R. Song, W. Y. Ryu(2017), "The Structure relationship between ski resort employee's ethical management, organizational identification and customer orientation." Journal of Digital Convergence, 15(1): 83-591. https://doi.org/10.14400/JDC.2017.15.4.83
  9. J. S. Shin(2008), "A study on client violence against social workers: In the field of child protection services." Journal of the Korean Society of Child Welfare, 27:37-68.
  10. M. E. Park(2006), "A study on client violence toward intern social workers in mental health settings." Korean Journal of Social Welfare Studies, 30:159-183.
  11. J. H. Seol(2006), "Studies on clients' violence in a social welfare facility for the elderly and social workers' perception of it." Journal of Welfare for the Aged, 34:133-162.
  12. J. Y. Kwon(2017), "A study on developing a client violence prevention education program for social workers." Korean Journal of Social Welfare Education, 40:181-205.
  13. C. E. Newhill, J. D. Safran, J. C. Muran(2003), Client violence in social work practice: Prevention, intervention, and research. New York: The Guilford Press.
  14. J. H. Song, M. E. Park, H. K. Lee, K. S. Kim(2015), Violence prevention manual for social workers. Daejeon: Daejeon Welfare Foundation.
  15. J. H. Kim, J. J. Kim, I. S. Kim, E. A. Kang, B. N. Kim, H. M. Kim, I. J. Song, S. O. Yang, J. B. Lee, J. H. Lee, S. M. Han, S. Y. Park, J. Y. Bae, S. Y. Youn, Y. M. Jung(2013), Survey on human rights situation of social workers. Seoul: National Human Rights Commission of Korea.
  16. T. H. Kim, B. R. Choi, S. C. Choi(2009), "A study on the effect of client violence on the burnout of social workers in homeless assistance organizations: The moderate variable effects of institutional interventions." Korean Journal of Industrial and Organizational Psychology, 22(3):447-467 https://doi.org/10.24230/ksiop.22.3.200908.447
  17. J. E. Lee, Y. Cho(2008), "A study on a structural relationship between client violence and social workers stress, burnout, organizational commitment and turnover intention." Korean Journal of Social Welfare Research, 19:83-104.
  18. J. Kim(2014), "Examining the moderating effects of social support on the relationship between client violence experience and stress among elderly social workers." Korean Journal of Local Government & Administration Studies, 29(4):325-345. https://doi.org/10.18398/KJLGAS.2015.29.4.325
  19. H. Park, W. O. Lee, H. R. Lee(2013), "The effect of violence experience and job exhaustion moderating effect of social supports: The hotel's bar staff centered." Journal of Food service Management Society of Korea, 16(3):111-130.
  20. J. B. Yang, D. Y. Kim, S. O. Ryu, J. Y. Kim(2015), "Determinants of secondary traumatic stress among public social welfare specialists." Journal of the Korea Contents Association, 15(11):115-125. https://doi.org/10.5392/JKCA.2015.15.11.115
  21. S. J. Yoon, H. J. Kim(2013), "A study of the factors influencing on client's violence in a shelter for teenage runaway." Journal of Digital Convergence, 11(1):1-11. https://doi.org/10.14400/JDPM.2013.11.1.001
  22. J. S. Shin, Y. B. Kim(2009), "Client violence against social workers in community welfare centers." Korean Policy Sciences Review, 13(1):167-189.
  23. J. Y. Kim, S. L. Hong, C. K. Han(2016), "The effects of client violences on the turnover intention of mental health social workers working in community mental health centers: Focusing on the mediating effects of job stress." Korean Journal of Social Welfare Studies, 47(3):113-138. https://doi.org/10.16999/KASWS.2016.47.3.113
  24. Y. K. Lee, S. H. Lee, H. Hwang(2013), "The effect of organizational and care worker related factors on client violence occurring at nursing homes." Korean Journal of Social Welfare, 65(4):221-243. https://doi.org/10.20970/kasw.2013.65.4.009
  25. M. S. Ko(2008), "A study on social workers perspectives on the human rights status quo in social welfare facilities." Doctoral dissertation, Seoul Christian University.
  26. P. H. Kim, Y. R. Lee(2016), "The study on the mediating effect of resilience in the relationship between post-traumatic stress and mental health of social worker who experienced traumatic event." Journal of Digital Convergence, 14(9):545-552. https://doi.org/10.14400/JDC.2016.14.9.545
  27. K. H. Kim, H. M. Bang(2010), "Client violence toward social workers and its impacts on their job satisfaction." Journal of Korean Social Welfare Administration, 12(3):40-74. https://doi.org/10.22944/KSWA.2010.12.3.002
  28. S. G. Cho, H. S. Yoon, J. S. Kwon(2015), "A phenomenological study of the relationship experience of social welfare public officials with clients." Korean Journal of Social Welfare, 67(1): 09-142.
  29. R. A. Karasek(1994), "Job demands, Job decision latitude, and mental strain: Implications for job redesign." Adm Sci Q, 24:285-308. https://doi.org/10.2307/2392498
  30. S. Jayaratne, T. A. Croxton, D. Mattison(2004), "A national survey of violence in the practice of social work." The Journal of Contemporary Social Services, 85(4):445-453. https://doi.org/10.1177/104438940408500403
  31. J. S. Shin(2008), "A study on client violence against social workers: In the field of child protection services." Journal of the Korean Society of Child Welfare, 27:37-68.
  32. J. S. Kang(2008), "The effects of career plateaus perceived by social workers on their job attitudes and career turnover intention." Social Welfare Policy, 33:159-184.
  33. C. Rogehr, J. Hill, T. Kott, B. Sault(2003), "Social support, self-efficacy and trauma in new recruits and experienced fire fighter." Stress and Health, 19:189-193. https://doi.org/10.1002/smi.974
  34. H. W. Kwon(2021), "Effects of empathy on job satisfaction of social welfare workers in social welfare facilities: Mediation effect of social support." The Journal of Humanities and Social Science, 12(4):2141-2154.
  35. E. M. Jung, H. S. Park(2011), "The effects of client violence on the burnout of social workers working for social welfare facilities: Focusing on the moderating effects of Institutional confrontation system and demographic characteristic." Journal of the Korea Society of Computer and Information, 16(5):173-183. https://doi.org/10.9708/JKSCI.2011.16.5.173
  36. N. J. Allen(1990), "The measurement of antecedents of affective, continuance and normative commitment to the organization." Journal of Occupational Psychology, 63:1-18. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
  37. J. S. House(1981), Work stress and social support. Addison-Wesley Pub. Co.
  38. S. H. Lee(2015), "An empirical study on the antecedents of organizational member's career plateau and work response: Focusing on cases of iron & steel industry." Doctoral dissertation, Sungkyunkwan University.
  39. A. F. Hayes(2013), Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. New York, NY: The Guilford Press.
  40. E. J. Choi, J. N. Yang, S. H. Park(2015), "A study on stress, depression and organizational commitment among social workers who experienced client violence: Focusing on mediating effect of depression and stress." Mental Health & Social Work, 43(1): 3-110.
  41. M. S. Yoon, S. H. Kim, A. R. Park(2015), "The relationship of client violence and post-traumatic stress disorder among mental health social worker: Focusing on the mediating effects of social support and job stress." Mental Health and Social Work, 43(2):253-282.
  42. K. Y. Ahn(2008), "A study of the moderating effect of social support on the relationship between job stress responses and occupational accident/illness." Journal of Korea Safety Management & Science, 10(4):57-63.
  43. J. Y. Kim, S. L. Hong, C. K. Han(2016), "The effects of client violences on the turnover intention of mental health social workers working in community mental health centers: Focusing on the mediating effects of job stress." Korean Journal of Social Welfare Studies, 47(3):113-138. https://doi.org/10.16999/KASWS.2016.47.3.113
  44. K. A. Lee, J. H. Lee, S. Z. Oah(2011), "The impact of safety climate on job satisfaction, intention to turnover and organizational citizenship behavior." Korea Safety Management & Science Conference Papers, 2011(1):309-317.