Journal of Advanced Technology Convergence (미래기술융합논문지)

Korea Convergence Society (한국융합학회)
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Quality of Online and Offline Education Services of Nail Art Education Centers and Students' Satisfaction

네일미용 교육센터의 온·오프라인 교육수업의 인식과 서비스품질 및 만족도

  • Eun-Ji, Kim (Department of Cosmetic Science, Hannam University)
  • 김은지 (한남대학교 코스메틱사이언스학과 )
  • Received : 2022.11.20
  • Accepted : 2022.12.21
  • Published : 2022.12.30
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Abstract

As the number of students participating in nail art with great interest rises, it has become crucial to form instructor-student ties through offline interactions and establish relationships with education through media under the Fourth Industrial Revolution. Therefore, it would be very important to check the quality of online and offline services and examine customer satisfaction. For this, this study investigated current online and offline nail art education, service quality and satisfaction with the education. A questionnaire survey was performed a total of 319 men and women in their 10-50s or older from Daejeon, Sejong, Chungnam, Chungbuk and other regions. The collected data were analyzed, using SPSS 27.0, and the results found the followings. The above results confirm that perception of online and offline nail art education is correlated with service quality and satisfaction. However, there are limitations in generalizing the results due to a difficulty in accurate measurement. It is anticipated that if a subject area is expanded, and teachers' satisfaction is added for comparison and analysis, there would be better results.

본 네일미용 교육에 관심을 가지고 참여하는 학생이 늘어나면서 오프라인 교육을 통한 상호작용 속에서 강사와 학생들의 유대관계 형성과 새롭게 등장한 4차 산업혁명에 따른 매체를 통한 교육과의 관계가 매우 중요하다고 판단되어, 네일미용 교육의 온·오프라인 서비스 품질과 만족도를 살펴보는 것도 매우 중요하다고 사료된다. 본 연구는 네일미용 온·오프라인 교육실태 및 서비스 품질과 교육 만족도에 관하여 조사하였으며, 연구 대상자로는 대전, 세종, 충남, 충북 그 외 지역의 10대에서 50대 이상의 남·여로 불특정 다수 319명을 대상으로 조사 도구는 설문지로 하였다. 수집된 자료 통계프로그램인 SPSS 27.0과 SPSS Macro 3.4를 이용하여 분석하였다. 연구 결과를 종합해보면, 네일미용의 온·오프라인 교육 인식이 서비스품질과 교육 만족도에 상관관계가 있는 것으로 나타났다. 이 연구 결과를 일반화하기에는 정확한 측정의 한계점이 있어 추후 연구에서는 조사지역을 확대하고 온·오프라인 네일미용 교육 수업의 만족도에 교사들의 만족도를 추가하여 비교 및 분석한다면 더 좋은 연구 결과가 있을 것으로 기대한다.

Keywords

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