문화기술의 융합 (The Journal of the Convergence on Culture Technology)

  • 제8권1호
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  • Pages.385-393
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  • 2022
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  • 2384-0358(pISSN)
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  • 2384-0366(eISSN)
국제문화기술진흥원 (The International Promotion Agency of Culture Technology)
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직무순환의 개인발전이 직무만족도에 미치는 영향에 관한 연구 -업무효율성의 매개효과와 업무과부하의 조절효과를 중심으로-

A Study on the Effect of Individual Development of Job Rotation on Job Satisfaction - Focused on the Mediating Effect of Work Efficiency and the Moderating Effect of Work Overload -

  • 투고 : 2021.12.31
  • 심사 : 2022.01.08
  • 발행 : 2022.01.31
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초록

직무순환은 사회복지시설의 종사자들이 여러 직무와 다양한 경험을 할수 있도록 하기 위해 일정기간마다 타 직무 또는 업무로 변경하여 근무할수 있도록 하는 제도로서 인사이동, 업무분장, 직무이동 등의 명칭으로 사용하고 있다. 본 연구는 직무순환의 개인발전이 업무효율성과 직무만족도에 미치는 영향을 실증적으로 분석하기 위해 전남 목포시에 소재중인 사회복지시설 종사자를 대상으로 2019년 5월 21일부터 5월 24일까지 설문조사를 실시하였다. 본 연구의 독립변수로 직무순환의 개인발전, 종속변수로 직무만족도, 매개변수로는 업무효율성, 조절변수로는 업무과부하로 설정하였다. 모든 변수들의 문항은 Likert 5점 척도를 활용하였고, 가설을 검증하기 위해 실증 분석 도구로서SPSS 24.0 버전을 사용하였으며, 기술 통계, 신뢰도분석을 실행하였으며, SPSS PROCESS macro 4.0을 활용하여 매개효과, 조절효과 분석을 실시하였다. 본 연구 결과는 다음과 같다. 첫째, 직무순환의 개인발전은 직무만족도에 유의한 영향을 미치지 않는 것으로 분석되었다. 둘째, 업무효율성은 직무순환의 개인발전과 직무만족도 간의 관계를 완전 매개하는 것으로 나타났다. 마지막으로, 업무효율성과 업무과부하의 상호작용항은 직무만족도에 부적 영향을 미쳐 조절된 매개효과가 있는 것으로 나타났다.

This study conducted a survey of social welfare facility workers in Mokpo, Jeollanam-do from May 21 to May 24, 2019 to empirically analyze the effect of job rotation on work efficiency and job satisfaction. Individual development of job rotaion (independent variable), job satisfaction (dependent variable), work efficiency (mediating variable), and work overload (moderating variable) were set as variables of the research model. For the questions of all variables, the Likert 5-point scale was used, the SPSS version 24.0 was used as an empirical analysis tool to verify the hypothesis, descriptive statistics and reliability analysis were performed, and the mediating effect and moderating effect were analyzed using SPSS PROCESS macro 4.0. The results of this study are as follows. First, it was analyzed that the individual development of job rotation did not significantly affect job satisfaction. Second, it was found that work efficiency fully mediated the relationship between individual development of job rotation and job satisfaction. Finally, it was found that the interaction term between work efficiency and job overload had a negative effect on job satisfaction and had a moderated mediating effect.

키워드

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