Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Influence of Violent Experience, Emotional Labor, and Positive Psychological Capital On the Burnout of Psychiatric and Emergency Department Nurse

정신병동간호사와 응급실간호사의 폭력경험, 감정노동과 긍정심리자본이 직무소진에 미치는 영향

  • Oh, Eun-Joung (Dept. of Nursing, Wonkwang Health Science University)
  • Received : 2021.11.03
  • Accepted : 2022.01.20
  • Published : 2022.01.28
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Abstract

The purpose of this study was to examine the relationships among violence experience, emotional labor, positive psychological capital and job burnout in psychiatirc and emergency department nurse. During June and July 2021, date were collected from 183 psychiatric and emergency department nurse in J, K and I cities. Date were analyzed using hierarchical analysis with the SPSS WIN 21.0 programs. Emotional labor and verbal experience were positively correlated with burnout of psychiatric and emergency department nurse. Also positive psychological capital was negatively correlated with burnout. Violence experience, emotional labor and positive psychological capital were significant factors, explaining approximately 62.7% of the variance in burnout. These finding indicate that it will be more effective to strategies that can increase positive psychological capital that prevent burnout. Also based on these results, emphasizing the importance of understanding violence and emotional labor is needed to decrease burnout.

본 연구의 목적은 정신병동과 응급실간호사의 폭력경험, 감정노동, 긍정심리자본과 직무소진과의 관계에 대하여 알아보기 위하여 시도된 연구이다. 자료는 2021년 6월 1일부터 7월 1일까지 J시, K시 및 I시 도시의 183명의 정신병동과 응급실간호사를 대상으로부터 자료를 수집하였다. 자료는 SPSS WIN 21.0 프로그램을 활용하여 위계적 회귀분석을 실시하였다. 감정노동과 언어폭력은 직무소진과 양의 상관관계를 나타냈으며, 긍정심리자본은 직무소진과 음의 상관관계를 나타냈다. 폭력경험, 감정노동과 긍정심리자본은 직무소진에 유의미한 영향요인으로 나타났으며, 이에 대한 설명력은 62.7%이다. 본 연구는 직무소진을 예방하기 위한 프로그램개발 시 긍정심리자본을 증진시키기 위한 효과적인 전략이 필요하다는 것을 제시하고 있다. 또한 본 연구결과를 바탕으로 직무소진을 줄이기 위해 폭력과 감정노동에 대한 이해의 중요성을 강조할 필요가 있다고 본다.

Keywords

Acknowledgement

This paper was supported by Wonkwang Health Science University Grant in 2021.

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