Journal of Information Technology Services (한국IT서비스학회지)

Korea Society of IT Services (한국IT서비스학회)
권호 표지
DOI QR코드

DOI QR Code

The Effect of VDI Technical Characteristics on Interaction and Work Performance

VDI 기술특성이 상호작용과 업무성과에 미치는 영향에 관한 실증적 연구

  • 곽영 (한양대학교 일반대학원 경영학과) ;
  • 신민수 (한양대학교 경영학과)
  • Received : 2021.04.19
  • Accepted : 2021.06.25
  • Published : 2021.08.31
Download PDF
⟨ Previous Next ⟩

Abstract

Recently, many organizations are actively adopting VDI (Virtual Desktop Infrastructure), an IT-based business system, to build a non-face-to-face business environment for smart-work. However, most of the existing research on VDI has focused on the satisfaction of system service quality or the use of IT resources and investment for VDI introduction. However, research on effective management and utilization of factors according to the characteristics of VDI technology is urgently required. This study is an empirical research study on how VDI technology characteristics affect interactions and work performance by identifying differences in utilization factors between general organization members and IT managers, presenting standards for business utilization and management. This study proposed a model and hypothesis that the system technology characteristics for VDI use are mediated by interactions in which users respond to functions appropriate to their work. In order to verify the hypothesis, a questionnaire survey was conducted on 188 people of companies and institutions that have adopted and used VDI through a questionnaire survey. Data analysis was performed with partial least squares (PLS), a structural equation modeling (SEM) technique that uses a component-based approach to estimation. As a result of the empirical analysis, the same environmental function for performing work, N-th security, and remote access function factors for non-face-to-face work have a significant effect on interactivity, and IT managers have an additional significant effect on the management technology characteristics of resource reallocation. Has been shown to affect. The results of this study aim to minimize trial and error due to new introduction by presenting considerations for future VDI introduction through case analysis.

Keywords

References

  1. 강인원, 이승창, "Multi-Channel을 활용하는 소비자의 직접점포 구매경험이 가상점포 구매의도에 미치는 영향", 한국마케팅관리학회 춘계학술대회 발표논문집, 2001, 169-190.
  2. 구일섭, 김태성, "대중소기업 상생협력의 성과제고요인에 관한 실증연구", 한국경영공학회짘, 제22권, 제4호, 2017, 75-85.
  3. 김두연, 송기웅, "클라우드 기반의 가상화 데스크톱 도입 사례연구 : 제로 클라이언트를 중심으로", 한국IT서비스학회 춘계학술대회 발표논문집, 2012, 428-432.
  4. 김태영, 유한주, 송광석, "자동차 제조사 A기업의 자동차 품질역량과 인지된 위험이 고객가치 및 고객충성도에 미치는 영향", 품질경영학회지, 제48권, 제1호, 2020, 125-147. https://doi.org/10.7469/JKSQM.2020.48.1.125
  5. 오명훈, 김대원, 김성운, "클라우드 데스크톱 서비스를 위한 가상 데스크톱 인프라스트럭처 기술의 개요 및 동향", 정보와 통신, 제28권, 제10호, 2011, 30-37.
  6. 진정숙, 박주석, 박재홍, "중소기업의 IT자원이 업무성과에 미치는 영향에 관한 연구", 한국빅데이터학회지, 제4권, 제2호, 2019, 141-158.
  7. 최형오, 임유진, 박재성, "클라우드 컴퓨팅 환경에서 강화학습기반 자원할당 기법", 한국통신학회논문지, 제40권, 제4호, 2015, 653-658.
  8. 홍원규, 송지형, 김민선, 김주희, 이경호, 강광일, 심현석, 손춘호, 조석형, "Future Direction for Virtual Desktop Infrastructure(VDI)", OSIA Standards & Technology Review Journal, 제25권, 제2호, 2012, 8-21.
  9. 행정안전부, 행정기관 클라우드 사무환경 도입 가이드라인, 2011.
  10. Adeliyi, T.T. and O.O. Olugbara, "Optimizing Remote Access Using Mobile Cloud Virtual Desktop Infrastructure", 2021 Conference on Information Communications Technology and Society(ICTAS), IEEE, 2021.
  11. Agrawal, S., R. Biswas, and A. Nath, "Virtual Desktop Infrastructure in Higher Education Institution : Energy Efficiency as an Application of Green Computing", 2014 Fourth International Conference on Communication Systems and Network Technologies, 2014, 601-605.
  12. Algawi et al., "Efficient Protection for VDI Workstations", 2019 6th IEEE International Conference on Cyber Security and Cloud Computing (CSCloud), 2019.
  13. Ayyagari, R., V. Grover, and R. Purvis, "Technostress : Technological antecedents and implications", MIS Quarterly, Vol.35, No.4, 2011, 831-858. https://doi.org/10.2307/41409963
  14. Barney, J.B., "Strategic factor markets : Expectations, luck, and business strategy," Management Science, Vol.32, No.10, 1986, 2131-1241. https://doi.org/10.1287/mnsc.32.10.1231
  15. Califf, C.B., S. Sarker, S. Sarker, and Fitzgerald, C., "The Bright and Dark Sides of Technostress : An Empirical Study of Healthcare Workers", International Conference on Information Systems 2015, Forth Worth, 1-15.
  16. Calyam, P., R. Patali, A. Berryman, A. M., Lai, and R. Ramnath, "Utility-directed resource allocation in virtual desktop clouds", Computer Networks, Vol.55, No.18, 2011, 4112-4130. https://doi.org/10.1016/j.comnet.2011.07.019
  17. Chrobak, P., "Implementation of Virtual Desktop Infrastructure in academic laboratories, 2014", 2014 Federated Conference on Computer Science and Information Systems, 2014, 1139-1146.
  18. Clarke III, I., "Emerging value propositions for m-commerce", Journal of Business Strategies, Vol.25, No.2, 2008, 133-148.
  19. Consumer Experience Probe, Web Advertising Report, Jupiter Communications/The Westport Company, 1996.
  20. Dijkstra, T.K. and J. Henseler, "Consistent partial least squares path modeling", MIS Quarterly, Vol.39, No.2, 2015, 297-316. https://doi.org/10.25300/MISQ/2015/39.2.02
  21. Dimitrova, D., "Controlling teleworkers : supervision and flexibility revisited", New Technology, Work and Employment, Vol.18, No.3, 2003, 181-195. https://doi.org/10.1111/1468-005X.00120
  22. Durlacher Research, Internet portals, London : Durlancher Research, 2000.
  23. Heckel, P., "The Elements of Friendly Software Design", Warner Books, New York, 1984.
  24. Heeter, C., "Implications of New Interactive Technologies for Conceptualizing Communication", in Media Use in the Information Age : Emerging Patterns of Adoption and Computer Use, Salvaggio, J. L. and Bryant, J. (eds.), Lawrence Erlbaum, Hillsdale, NJ, 1989.
  25. Henseler, J., C.M. Ringle, and M. Sarstedt, "A new criterion for assessing discriminant validity in variance-based structural equation modeling", Journal of the Academy of Marketing Science, Vol.43, 2015, 115-135. https://doi.org/10.1007/s11747-014-0403-8
  26. Hoffman, D.L. and T.P. Novak, "Marketing in hypermedia computer-mediated environments : conceptual foundations", Journal of Marketing, Vol.60, No.3, 1996, 50-68. https://doi.org/10.2307/1251841
  27. Illegems, V., A. Verbeke, and R. S'Jegers, "The organizational context of teleworking implementation", Technological Forecasting and Social Change, Vol.68, No.3, 2001, 275-291. https://doi.org/10.1016/S0040-1625(00)00105-0
  28. Ko, E.J., E.Y. Kim, and E.K. Lee, "Modeling consumer adoption of mobile shopping for fashion products in Korea", Psychology and Marketing, Vol.26, No.7, 2009. 669-687. https://doi.org/10.1002/mar.20294
  29. Lee, J.K., S.Y. Moon, and J.H. Park, "CloudRPS : A cloud analysis based enhanced ransomware prevention system", The Journal of Supercomputing, Vol.73, No.7, 2016, 3065-3084. https://doi.org/10.1007/s11227-016-1825-5
  30. Makoviy et al., "Server hardware resources optimization for virtual desktop infrastructure implementation", 3rd International conference "Information Technology and Nanotechnology 2017", 2017.
  31. Massey, B.L. and M.R. Levy, "Interactivity, online journalism, and English-language web newspapers in Asia", Journalism and Mass Communication Quaterly, Vol.76, No.1, 1999, 138-151. https://doi.org/10.1177/107769909907600110
  32. Miller, K. and M. Pegah, "Virtualization : virtually at the desktop", Proceedings of the 35th Annual ACM SIGUCCS Fall Conference, 2007.
  33. Moon, H.Y., J.H. Ryu, and J. Choi, "An Exploratory Study on the Derivation of Characteristics of Personal Cloud Computing", JITAM, Vol.20, No.2, 2013, 57-68.
  34. Nakhaim, P.H. and N.B. Anuar, "Performance evaluation of virtual desktop operating systems in virtual desktop infrastructure", 2017 IEEE Conference on Application, Information and Network Security(AINS), 2017, 105-110.
  35. Rafaeli, S., "Interactivity : From New Media to Communication", In Sage Annual Review of Communication Research : Advancing Communication Science, Vol.16, 1988, 110-134.
  36. Rogers, E., "Communication Technology : The New Media in Society", The Free Press, New York, 1986.
  37. Rot, A. and P. Chrobak, "Benefits, limitations and costs of IT infrastructure virtualization in the academic environment. case study using VDI technology", ICSOFT, 2018.
  38. Sanchez, A.M., M.P. Perez, P.D.L. Carnicer, and M.J.V. Jimenez, "Teleworking and workplace flexibility : a study of impact on firm performance", Personnel Review, Vol.36, No.1, 2007, 42-64. https://doi.org/10.1108/00483480710716713
  39. Schneiderman, B., "Designing the User Interface : Strategies for Effective Human-Computer Interaction", 3rd ed., Addison-Wesley, Boston, MA, 1998.
  40. Shabaitah, A.R., "Server-Based Desktop Virtualization", RIT Scholar Works, 1-2014.
  41. Shim, J.P., D. Mittleman, R. Welke, A.M. French, and J.C. Guo, "Bring Your Own Device(BYOD) : current status, issues, and future directions", Proceeding of the Nineteenth Americas Conference on Information Systems, 2013, 1-20.
  42. Teo, H.H., L.B. Oh, C. Liu, and K.K. Wei, "An empirical study of the effects of interactivity on web user attitude", International Journal of Human-Computer Studies, Vol. 58, No.3, 2003, 281-305. https://doi.org/10.1016/S1071-5819(03)00008-9
  43. Tett, R.P. and J.P. Meyer, "Job satisfaction, organizational commitment, turnover intention, and turnover : path analyses based on meta analytic findings", Personnel Psychology, Vol.46, No.2, 1993, 259-293. https://doi.org/10.1111/j.1744-6570.1993.tb00874.x
  44. Wangila, F., "Organizational Cyber-Security Measures During COVID-19 Epidemic", International Journal of Innovative Science and Reserach Technology, Vol.5, No.3, 2020, 1340-1341.
  45. Williams, F., R. Rice, and E. Rogers, Research methods and the new media, The Free Press, New Youk, NY, 1988.