Journal of Information Processing Systems

  • 제17권3호
  • /
  • Pages.473-488
  • /
  • 2021
  • /
  • 1976-913X(pISSN)
  • /
  • 2092-805X(eISSN)
한국정보처리학회 (Korea Information Processing Society)
권호 표지
DOI QR코드

DOI QR Code

Analysis of Impact on ERP Customization Module Using CSR Data

  • Yoo, Byung-Keun (Dept. of IT Convergence Software Engineering, Korea University of Technology and Education) ;
  • Kim, Seung-Hee (Dept. of IT Convergence Software Engineering, Korea University of Technology and Education)
  • 투고 : 2020.01.31
  • 심사 : 2020.04.18
  • 발행 : 2021.06.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

The enterprise resource planning (ERP) system is a standardized and advanced business process that many companies are implementing now-a-days through customization. However, it affects the efficiency of operations as these customizations are based on uniqueness. In this study, we analyzed the impact of customized modules and processing time on customer service request (CSR), by utilizing the stacked CSR data during the construction and operation of ERP, focusing on small and medium-sized enterprises (SMEs). As a result, a positive correlation was found between unit companies and the length of ERP implementation; ERP modules and the length of ERP implementation; ERP modules and unit companies; and the type of ERP implementation and ERP module. In terms of CSR, a comparison of CSR processing time of CBO (customized business object) module and STD (standard) module revealed that while the five modules did not display statistically significant differences, one module demonstrated a statistically very significant difference. In sum, the analysis indicates that the CBO-type CSR and its processing cost are higher than those of STD-type CSR. These results indicate that companies planning to implement an ERP system should consider the ERP module and their customization ratio and level. It not only gives the theoretical validity that should be considered as an indicator for decision making when ERP is constructed, but also its implications on the impact of processing time suggesting that the maintenance costs and project scheduling of ERP software must also be considered. This study is the first to present the degree of impact on the operation and maintenance of customized modules based on actual data and can provide a theoretical basis for applying SW change ratio in the cost estimation of ERP system maintenance.

키워드

참고문헌

  1. A. Issa-Salwe, M. Ahmed, K. Aloufi, and M. Kabir, "Strategic information systems alignment: alignment of IS/IT with business strategy," Journal of Information Processing Systems, vol. 6, no. 1, pp. 121-128, 2010. https://doi.org/10.3745/JIPS.2010.6.1.121
  2. J. B. Maas, P. C. van Fenema, and J. Soeters, "ERP system usage: the role of control and empowerment," New Technology, Work and Employment, vol. 29, no. 1, pp. 88-103, 2014. https://doi.org/10.1111/ntwe.12021
  3. O. Khadrouf, M. Chouki, M. Talea, and A. Bakali, "ERP system customization in Moroccan SMEs," in Proceedings of IEEE International Conference on Technology Management, Operations and Decisions (ICTMOD), Marrakech, Morocco, 2018, pp. 55-60.
  4. H. An, N. King, and S. O. Hwang, "Issues and solutions in air-traffic infrastructure and flow management for sustainable aviation growth: a literature review," World Review of Intermodal Transportation Research, vol. 8, no. 4, pp. 293-319, 2019. https://doi.org/10.1504/WRITR.2019.103286
  5. S. M. Lee and D. G. Kim, "The effects of industry classification on a successful ERP implementation model," Journal of Information Processing Systems, vol. 12, no. 1, pp. 169-181, 2016. https://doi.org/10.3745/JIPS.03.0047
  6. T. M. Rognsoy, "Using ERP mashups to improve business processes," Global Journal of Enterprise Information System, vol. 9, no. 3, pp. 1-15, 2017. https://doi.org/10.18311/gjeis/2017/15646
  7. F. Etame and R. Atsa, "Survey on ERP's customization-driven requirements engineering," Applied Informatics, vol. 5, article no. 2, 2018. https://doi.org/10.1186/s40535-018-0049-6
  8. J. Lee, "The effect of ERP system quality on the system use satisfaction and on individual and organizational performance," Journal of the Korea Industrial Information Systems Research, vol. 23, no. 4, pp. 55-67, 2018. https://doi.org/10.9723/JKSIIS.2018.23.4.055
  9. M. Quiescenti, M. Bruccoleri, U. La Commare, S. Noto La Diega, and G. Perrone, "Business process-oriented design of Enterprise Resource Planning (ERP) systems for small and medium enterprises," International Journal of Production Research, vol. 44, no. 18-19, pp. 3797-3811, 2006. https://doi.org/10.1080/00207540600688499
  10. Y. M. Lee, "A study on the problems and handling measure of ERP usage of Korea small and medium companies: the cases of small and medium business," Korea Logistics Review, vol. 21, no. 3, pp. 179-199, 2011.
  11. S. G. Yi and J. J. Kim, "An analysis of the importance of the success factors in implementation stage of ERP system," Journal of the Korea Society of Computer and Information, vol. 21, no. 12, pp. 165-171, 2016. https://doi.org/10.9708/jksci.2016.21.12.165
  12. H. S. Kim and C. H. Baek, "A quality assurance process model on fault management," Journal of Information Processing Systems, vol. 2, no. 3, pp. 163-169, 2006. https://doi.org/10.3745/jips.2006.2.3.163
  13. G. C. Kim and S. W. Kim, "Customized ERP system: an alternative solution for small and medium business firms," Journal of the Korea Industrial Information Systems Research, vol. 15, no. 5, pp. 287-298, 2010.
  14. K. Omar and J. M. Gomez, "A selection model of ERP system in mobile ERP design science research: case study: mobile ERP usability," in Proceedings of IEEE/ACS 13th International Conference of Computer Systems and Applications (AICCSA), Agadir, Morocco, 2016, pp. 1-8.
  15. A. Tenhiala, M. J. Rungtusanatham, and J. W. Miller, "ERP system versus stand-alone enterprise applications in the mitigation of operational glitches," Decision Sciences, vol. 49, no. 3, pp. 407-444, 2018. https://doi.org/10.1111/deci.12279
  16. D. L. Olson, B. Johansson, and R. A. De Carvalho, "Open source ERP business model framework," Robotics and Computer-Integrated Manufacturing, vol. 50, pp. 30-36, 2018. https://doi.org/10.1016/j.rcim.2015.09.007
  17. Y. Kim, "A relative importance among critical success factors for ERP implementation: a content analysis," Logos Management Review, vol. 12, no. 3, pp. 151-173, 2014.
  18. H. J. Li, S. I. Chang, and D. C. Yen, "Investigating CSFs for the life cycle of ERP system from the perspective of IT governance," Computer Standards & Interfaces, vol. 50, pp. 269-279, 2017. https://doi.org/10.1016/j.csi.2016.10.013
  19. Y. M. Ha and H. J. Ahn, "Influence of ERP usage activeness of firms on customer service requests in the post-implementation stage," The Journal of Korean Institute of Information Technology, vol. 8, no. 2, pp. 145-152, 2010.
  20. A. Kumar, R Tadayoni, and L. T. Sorensen, "Metric based efficiency analysis of educational ERP system usability-using fuzzy model," in Proceedings of the 3rd International Conference on Image Information Processing (ICIIP), Waknaghat, India, 2015, pp. 382-386.
  21. Z. Shi and G. Wang, "Integration of big-data ERP and business analytics (BA)," The Journal of High Technology Management Research, vol. 29, no. 2, pp. 141-150, 2018. https://doi.org/10.1016/j.hitech.2018.09.004
  22. M. C. Kim and K. A. Choi, "A study on the factors influencing the successful implementation of the small and medium firms ERP system," Korean Computers and Accounting Review, vol. 2, no. 2, pp. 5-23, 2004.
  23. H. S. Yang, S. W. Kang, and J. R. Kim, "Application instance satisfaction analysis of web environmental ERP system," The Journal of Korea Academy Industrial Cooperation Society, vol. 10, no. 11, pp. 3144-3154, 2009. https://doi.org/10.5762/KAIS.2009.10.11.3144
  24. S. M. Lee and K. J. Seok, "The impact of introducing factor in the ERP systems on management performance-mediating effects of internal performance," Journal of Digital Convergence, vol. 10, no. 5, pp. 155-166, 2012. https://doi.org/10.14400/JDPM.2012.10.5.155
  25. J. S. Seo and C. S. Kim, "A study on service quality, system acceptance and relationship in the ERP services to SMEs," Journal of Society of Korea Industrial and Systems Engineering, vol. 39, no. 2, pp. 150-160, 2016. https://doi.org/10.11627/jkise.2016.39.2.150
  26. O. Y. Kwon and M. Chae, "The effectiveness analysis of the ERP introduction cases for the successful building of global ERP within the enterprises," Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology, vol. 7, pp. 643-654, 2017.
  27. B. Mohanta and S. Patnaik, "Performance analysis & evaluation of ERP: a case study of Indian small manufacturing enterprises," in Proceedings of International Conference on Future Information & Communication Engineering, Pattaya, Thailand, 2019, pp. 14-23.
  28. M. A. Rothenberger and M. Srite, "An investigation of customization in ERP system implementations," IEEE Transactions on Engineering Management, vol. 56, no. 4, pp. 663-676, 2009. https://doi.org/10.1109/TEM.2009.2028319
  29. O. Zach and B. Erik Munkvold, "Identifying reasons for ERP system customization in SMEs: a multiple case study," Journal of Enterprise Information Management, vol. 25, no. 5, pp. 462-478, 2012. https://doi.org/10.1108/17410391211265142
  30. S. C. Lee, S. J. Jung, and H. G. Lee, "Requirements analysis on flexibility of ERP system of medium and small publishers," Korea Business Review, vol. 8, no. 1, pp. 67-93, 2004.
  31. R. Malhotra and A. Sharma, "Analyzing machine learning techniques for fault prediction using web applications," Journal of Information Processing Systems, vol. 14, no. 3, pp. 751-770, 2018. https://doi.org/10.3745/JIPS.04.0077
  32. J. Li, T. Xie, and S. Du, "Requirements analysis on flexibility of ERP system of medium and small publishers," Procedia Engineering, vol. 15, pp. 5493-5497, 2011. https://doi.org/10.1016/j.proeng.2011.08.1019