Asia-Pacific Journal of Business (아태비즈니스연구)

KNU The Institute of Management & Economy Research (강원대학교 경영경제연구소)
권호 표지
DOI QR코드

DOI QR Code

Effects of In-role Behaviour Gap on Interpersonal Behaviours Focused on the Mediating Effect of Stress

  • Song, Gi-Ryung (Department of Business Administration, Kyungpook National University) ;
  • Kim, Kyoung-Seok (Department of Business Administration, Kyungpook National University)
  • Received : 2021.11.30
  • Accepted : 2021.12.23
  • Published : 2021.12.31
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose - This study is to identify the relationship between the gap of in-role behaviour (IRB) on employee's interpersonal behaviour with the different perspective considering this behaviour as a social action that employees show in their work life, away from the perspective of conventional research that treats IRB as task performance. Design/methodology/approach - This study focus on the level of IRB gap that individuals have with their colleagues and its effect on the interpersonal behaviours such as helping and incivility instigation. The higher the level of difference, the more likely it would negatively affect their interpersonal behaviour through stress. The analysis was conducted on 250 employees of Korean companies through partial least squares structural equation modelling. Findings - The analysis shows that IRB gaps have a negative effect on employee's fully helping, and partly instigated incivility, in mediating stress. Implications based on the results of the study were presented in the conclusion. Research implications or Originality - The approaches and findings thus study showed are unique because most of existing studies have not tried to focus on the gap of in-role behaviour between employees and their colleagues. This study can give novels inspirations to other researchers in the related field.

Keywords

References

  1. Bergeron, D. M. (2007), "The Potential Paradox of Organizational Citizenship Behavior: Good Citizens at What Cost?", Academy of Management Review, 32(4), 1078-1095. https://doi.org/10.5465/AMR.2007.26585791
  2. Bergeron, D. M., A. J. Shipp, B. Rosen and S. A. Furst (2013), "Organizational Citizenship Behavior and Career Outcomes: The Cost of Being a Good Citizen", Journal of Management, 39(4), 958-984. https://doi.org/10.1177/0149206311407508
  3. Bergeron, D., C. Ostroff, T. Schroeder and C. Block (2014), "The Dual Effects of Organizational Citizenship Behavior: Relationships to Research Productivity and Career Outcomes in Academe", Human Performance, 27(2), 99-128. https://doi.org/10.1080/08959285.2014.882925
  4. Borman, W. C., and S. M. Motowidlo (1993), "Expanding the Criterion Domain to Include Elements of Contextual Performance", in N. Schmitt and W. C. Borman (Eds.), Personnel Selection in Organizations, 71-98.
  5. Carlson, D., K. M. Kacmar, S. Zivnuska, M. Ferguson, and D. Whitten (2011), "Work-family Enrichment and Job Performance: A Constructive Replication of Affective Events Theory", Journal of Occupational Health Psychology, 16(3), 297-312. https://doi.org/10.1037/a0022880
  6. Cortina, L. M., D. Kabat-Farr, E. A. Leskinen, M. Huerta and V. J. Magley (2013), "Selective Incivility as Modern Fiscrimination in Organizations: Evidence and Impact", Journal of Management, 39(6), 1579-1605. https://doi.org/10.1177/0149206311418835
  7. Festinger, L. (1954), "A Theory of Social Comparison Processes", Human Relations, 7(2), 117-140. https://doi.org/10.1177/001872675400700202
  8. Hurtz, G. M. and J. J. Donovan (2000), "Personality and Job Performance: The Big Five Revisited", Journal of Applied Psychology, 85(6), 869-879. https://doi.org/10.1037//0021-9010.85.6.869
  9. Isaac, G. (1978), "The Food-sharing Behavior of Protohuman Hominids", Scientific American, 238(4), 90-109. https://doi.org/10.1038/scientificamerican0478-90
  10. Judge, T. A. and J. E. Bono (2001), "Relationship of Core Self-evaluations Traits-Self-esteem, Generalized Self-efficacy, Locus of Control, and Emotional Stability-with Job Satisfaction and Job Performance: A Meta-analysis", Journal of Applied Psychology, 86(1), 80-92. https://doi.org/10.1037/0021-9010.86.1.80
  11. Judge, T. A., C. J. Thoresen, J. E. Bono and G. K. Patton (2001), "The Job Satisfaction-Job Performance Relationship: A Qualitative and Quantitative Review", Psychological Bulletin, 127(3), 376-407. https://doi.org/10.1037/0033-2909.127.3.376
  12. Kameda, T., M. Takezawa and R. Hastie (2003), "The Logic of Social Sharing: An Evolutionary Game Analysis of Adaptive Norm Development", Personality and Social Psychology Review, 7(1), 2-19. https://doi.org/10.1207/S15327957PSPR0701_1
  13. Kaplan, H., K. Hill, R. V. Cadelina, B. Hayden, D. C. Hyndman, R. J. Preston et al. (1985), "Food Sharing among Ache Foragers: Tests of Explanatory Hypotheses [and Comments and Reply]", Current Anthropology, 26(2), 223-246. https://doi.org/10.1086/203251
  14. Lazarus, R. S. and S. Folkman (1984), Stress, Appraisal, and Coping, Springer Publishing company.
  15. Marcus, B., O. A. Taylor, S. E. Hastings, A. Sturm and O. Weigelt (2016), "The Structure of Counterproductive Work Behavior: A Review, a Structural Meta-analysis, and a Primary Study", Journal of Management, 42(1), 203-233. https://doi.org/10.1177/0149206313503019
  16. Mignonac, K. and O. Herrbach (2004), "Linking Work Events, Affective States, and Attitudes: An Empirical Study of Managers' Emotions", Journal of Business and Psychology, 19(2), 221-240. https://doi.org/10.1007/s10869-004-0549-3
  17. Morrison, E. W. (2011), "Employee Voice Behavior: Integration and Directions for Future Research", Academy of Management Annals, 5(1), 373-412. https://doi.org/10.1080/19416520.2011.574506
  18. Motowidlo, S. J. and J. R. Van Scotter (1994), "Evidence that Task Performance Should Be Distinguished From Contextual Performance", Journal of Applied Psychology, 79(4), 475-480. https://doi.org/10.1037/0021-9010.79.4.475
  19. Organ, P., P. M. Podsakoff and S. B. MacKenzie (2006), Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences. Sage, Thousand Oaks.
  20. Podsakoff, P. M., S. B. MacKenzie, J. Y. Lee and N. P. Podsakoff (2003), "Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies", Journal of Applied Psychology, 88(5), 879-903. https://doi.org/10.1037/0021-9010.88.5.879
  21. Rapp, A. A., D. G. Bachrach and T. L. Rapp (2013), "The Influence of Time Management Skill on the Curvilinear Relationship Between Organizational Citizenship Behavior and Task Performance", Journal of Applied Psychology, 98(4), 668-677. https://doi.org/10.1037/a0031733
  22. Rich, B. L., J. A. Lepine and E. R. Crawford (2010), "Job Engagement: Antecedents and Effects on Job Performance", Academy of Management Journal, 53(3), 617-635. https://doi.org/10.5465/AMJ.2010.51468988
  23. Riketta, M. (2002), "Attitudinal Organizational Commitment and Job Performance: A Meta-analysis", Journal of Organizational Behavior, 23(3), pp.257-266. https://doi.org/10.1002/job.141
  24. Rotundo, M. and P. R. Sackett (2002), "The Relative Importance of Task, Citizenship, and Counterproductive Performance to Global Ratings of Job Performance: A Policy-capturing Approach", Journal of Applied Psychology, 87(1), 66-80. https://doi.org/10.1037/0021-9010.87.1.66
  25. Sanchez, G. (2013), PLS Path Modeling with R, Berkeley: Trowchez Editions.
  26. Schilpzand, P., I. E. De Pater and A. Erez (2016), "Workplace Incivility: A Review of the Literature and Agenda for Future Research", Journal of Organizational Behavior, 37, S57-S88. https://doi.org/10.1002/job.1976
  27. Tesser, A. (1988), "Toward a Self-evaluation Maintenance Model of Social Behavior", In Advances in Experimental Social Psychology, 21, 181-227. https://doi.org/10.1016/S0065-2601(08)60227-0
  28. Tesser, A. (1991), "Emotion in Social Comparison and Reflection Processes", In J. Suls & T. A. Wills (Eds.), Social Comparison: Contemporary Theory and Research, Lawrence Erlbaum Associates, Inc.
  29. Umphress, E. E. and J. B. Bingham (2011), "When Employees Do Bad Things for Good Reasons: Examining Unethical Pro-organizational Behaviors", Organization Science, 22(3), 621-640. https://doi.org/10.1287/orsc.1100.0559
  30. Wegge, J. (2006), "Communication via Videoconference: Emotional and Cognitive Consequences of Affective Personality Dispositions, Seeing One's Own Picture, and Disturbing Events", Human-Computer Interaction, 21(3), 273-318. https://doi.org/10.1207/s15327051hci2103_1
  31. Weiss, H. M. and R. Cropanzano (1996), "Affective Events Theory: A Theoretical Discussion of the Structure, Causes and Consequences of Affective Experiences at Work", Research in Organizational Behavior, 18, 1-74.
  32. Williams, L. J. and S. E. Anderson (1991), "Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-role Behaviors", Journal of Management, 17(3), 601-617. https://doi.org/10.1177/014920639101700305
  33. Wong, K. K. K. (2013), "Partial Least Squares Structural Equation Modeling (PLS-SEM) Techniques Using SmartPLS", Marketing Bulletin, 24(1), 1-32.
  34. Wright, T. A. and R. Cropanzano (2000), "Psychological Well-being and Job Satisfaction as Predictors of Job Performance", Journal of Occupational Health Psychology, 5(1), 84-94. https://doi.org/10.1037/1076-8998.5.1.84
  35. Yang, L. Q., D. E. Caughlin, M. W. Gazica, D. M. Truxillo and P. E. Spector (2014), "Workplace Mistreatment Climate and Potential Employee and Organizational Outcomes: A Meta-analytic Review from the Target's Perspective", Journal of Occupational Health Psychology, 19(3), 315-335. https://doi.org/10.1037/a0036905
  36. Zhao, H. A. O., S. J. Wayne, B. C. Glibkowski and J. Bravo (2007), "The Impact of Psychological Contract Breach on Work-related Outcomes: A Meta-analysis", Personnel Psychology, 60(3), 647-680. https://doi.org/10.1111/j.1744-6570.2007.00087.x