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A Study on the Trends of RPA Subjects in Korea -Focusing on cases of application of distribution business-

RPA 주제별 국내 동향연구 -유통업무 적용사례를 중심으로-

  • Lee, Ho (Rainbow Brain Co., Ltd) ;
  • Park, Hyeon-Suk (Dept. of Convergence Industry, Seoul Venture University)
  • 이호 ((주)레인보우브레인) ;
  • 박현숙 (서울벤처대학원대학교)
  • Received : 2021.04.09
  • Accepted : 2021.04.26
  • Published : 2021.04.30

Abstract

Research on the introduction aspect of research has focused on the direction, performance expectations, costs, regulations, and risks of RPA introduction. Future research in terms of introduction has shown that in addition to organizational research, technical and environmental research needs to be activated. The application case studies have been conducted on actual entities, application tasks and application occupations. Future research on application case aspects seems to require research on RPA technical post-use performance for actual companies, application tasks, and applied jobs. The study of market analysis aspects has shown that the formation stage of the market and the prediction of future markets. Future research will be possible in connection with AI and the Fourth Industrial Revolution to study how future markets will develop. The acceptance aspect of research can be said to be a relatively poor field of research compared to other subjects. If research on acceptance aspects is further activated in the future, it will contribute to the development of new technology acceptance theory and suggest implications for RPA introduction, RPA application, and RPA market revitalization.

연구결과 도입측면의 연구는 RPA 도입의 방향, 성과기대, 비용, 규제, 리스크에 초점을 맞추어 진행되어 왔다. 향후 도입측면의 연구는 조직적 측면 연구 외에도 기술적, 환경적 측면의 연구 활성화가 필요함을 알 수 있었다. 적용사례 측면의 연구는 실제 기업, 적용업무, 적용직업을 대상으로 이루어져왔음을 알 수 있었다. 향후 적용사례 측면의 연구는 실제 기업, 적용업무, 적용직업을 대상으로 RPA 기술적용 후 성과에 대한 연구가 필요해 보인다. 시장분석 측면의 연구는 시장의 형성단계, 그리고 미래시장 예측으로 이루어져왔음을 알 수 있었다. 향후 연구는 AI, 4차 산업혁명과 연계되어 미래의 시장이 어떻게 전개될지에 대한 연구는 가능하리라 본다. 수용의도 측면의 연구는 타 주제에 비하여 연구가 상대적으로 미진한 연구 분야라고 할 수 있다. 앞으로 수용의도 측면의 연구가 더욱 활성화된다면 신기술수용 이론의 발전에도 기여하고 RPA도입, RPA적용, RPA시장 활성화에도 시사점을 제시하였다.

Keywords

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