Asia pacific journal of information systems

The Korea Society of Management Information Systems (한국경영정보학회)
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Technology Readiness as Moderator for Satisfaction and Destination Loyalty in Augmented Reality Environments

  • Taehyee Um (Smart Tourism Education Platform, Kyung Hee University) ;
  • Jingwen Jia (Department of Hotel Management, Graduate School, Kyung Hee University) ;
  • Tie Xiaorui (Department of Hotel Management, Graduate School, Kyung Hee University) ;
  • Namho Chung (Smart Tourism Education Platform, Kyung Hee University)
  • Received : 2021.03.22
  • Accepted : 2021.06.21
  • Published : 2021.06.30
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Abstract

Technology has been changing the travel experience of visitors. Particularly, augmented reality (AR) is one of the emerging technologies, which widely used in cultural heritage tourism sites. This study is based on a new technology acceptance model and future modified this model to examine the relationship between product beliefs, consumer satisfaction with AR, and destination loyalty in cultural heritage sites. Moreover, this paper examined the role of technology readiness (TR) forming travellers' loyalty of destination with a kind of travel technology--AR. The results show that perceived usefulness and perceived ease of use have significant effects on the satisfaction of AR towards the travellers' loyalty of destination. TR is found to have moderating effects on this model.

Keywords

Acknowledgement

This work was supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea (NRF-2019S1A3A2098438).

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