DOI QR코드

DOI QR Code

화상회의 플랫폼 서비스의 사용자 경험 연구 -줌, MS 팀즈를 중심으로-

A study on video conferencing program user experience -Focused on Zoom and MS Teams-

  • 황보연 (홍익대학교 국제디자인전문대학원 디지털미디어디자인 전공) ;
  • 김승인 (홍익대학교 국제디자인전문대학원 디지털미디어디자인 전공)
  • Hwangbo, Yeon (Digital Media Design, HongIk University, International Design School for Advanced Studies) ;
  • Kim, Seung-In (Digital Media Design, HongIk University, International Design School for Advanced Studies)
  • 투고 : 2020.11.19
  • 심사 : 2021.02.20
  • 발행 : 2021.02.28

초록

본 연구는 비대면 시대의 주요 화상회의 플랫폼의 사용자 경험 요소를 측정하여 비대면 커뮤니케이션 플랫폼 서비스를 제고하기 위한 방안을 제시하는 것에 목적이 있다. 연구 방법으로는 국내에서 사용이 많은 줌과 MS 팀즈의 플랫폼을 선정하고, 사용 경험이 없는 피험자 8명에게 사용자 경험의 영향을 주는 요인을 태스크와 씽크얼라우드를 병행하여 수행 평가를 진행하였고, 피터 모빌의 허니콤 모형 7가지를 재구성하여 각 항문 별 설문조사, 심층 인터뷰를 통해 분석하였다. 연구 결과, 줌은 유용성, 사용성, 접근성, 검색성이 높으며 MS 팀즈는 매력성이 우수하다는 것을 확인할 수 있었다. 따라서 본 연구 결과를 바탕으로 화상회의 플랫폼 서비스의 가이드라인 제공과 인터페이스의 개선 방안을 제시하였다. 본 연구를 바탕으로 화상회의의 사용성이 개선되고, 다양한 관련 연구가 후속 연구로 진행될 것을 기대한다.

The purpose of this study is to present measures to enhance non-face-to-face communication platform services by measuring the user experience elements of major videoconferencing platforms in the non-face-to-face era. As a method of research, the platform of Zoom and MS Teams was selected, and the factors affecting the user experience were evaluated in combination with task and Think Aloud, and seven Honeycomb models of Peter Mobil were reconstructed to be analyzed through surveys and in-depth interviews for each paragraph. Studies have shown that Zoom has high usability, usability, accessibility and searchability, and MS Teams have excellent attractiveness. Therefore, based on the results of this study, the guidelines for video conferencing platform services and the improvement of the interface were presented. Based on this study, we hope that the usability of videoconferencing will be improved, and that various related studies will proceed as follow-up studies.

키워드

참고문헌

  1. G. Y. Gang. (2020). Cisco Doubles WebX Usage The Key to Uncontact Era Security. Aju Business Daily. https://www.ajunews.com/view/20200413055028419
  2. H. A. Kim. (2020). Zoom to number 1 mobile collaboration tool usage time. Edaily. https://www.edaily.co.kr/news/read?newsId=01479286625964408&mediaCodeNo=257&OutLnkChk=Y
  3. S. I. Seol. (2020). Opening M&A in the Video Conferencing Market Technology and Service Competitiveness Upgrade. ChosunBiz. https://biz.chosun.com/site/data/html_dir/2020/07/19/2020071902056.html
  4. N. R. Kim. (2020). Number one mobile collaboration tool is Zoom on the video conference app. Asiatoday. https://www.asiatoday.co.kr/view.php?key=20201110010005958
  5. M. G. Shin. (2020). Video conferencing tools become life. DongA. https://www.donga.com/news/article/all/20200826/102653298/1
  6. Y. J. Lee. & S. R. Rim. (2014). A Video Conference System using Mobile Devices. Master dissertation. Hoseo University, 33(2), 167-74.
  7. H. Lee. (2020). Domestic video conferencing solution is on the rise. ET News. https://www.etnews.com/20200907000004
  8. Y. J. Joo. (1998). A Study on the Telelecturing/Conferencing System. Korean Institute of Educational Facilities, 5(2), 16-29.
  9. G. H. Jeon. (2020). How to efficiently conduct non-face-to-face online video conferencing. ZD NET Korea. https://zdnet.co.kr/view/?no=20200907130219
  10. S. I. Seol. (2020). Video conferencing special webex called by COVID-19 exceeds 300 million users. ChosunBiz. https://biz.chosun.com/site/data/html_dir/2020/04/06/2020040601659.html?utm_source=naver&utm_medium=original&utm_campaign=biz
  11. S. H. Nam. (2020). Telecommuting, video conferencing, and services that are notable? IT DongA. https://it.donga.com/30325/
  12. S. I. Kim. & K. H. Lee. (2020). A Study on the operation of smart remote lecture - Focusing on Cisco Webex meeting-. Journal of Digital Convergence, 18(9), 317-322. DOI : 10.14400/JDC.2020.18.9.317
  13. W. I. Park. (2020). Video conferencing solution that became a big tech battlefield. ChosunBiz. https://biz.chosun.com/site/data/html_dir/2020/04/28/2020042803953.html?utm_source=naver&utm_medium=original&utm_campaign=biz
  14. H. E. Oh. (2020). Advantages and disadvantages of video lecture platforms directly compared by college students. Ohmynews. http://www.ohmynews.com/NWS_Web/View/at_pg.aspx?CNTN_CD=A0002641866
  15. H. E. Oh. (2020). Working from home with MS Teams makes it intuitive to use, but the limit of protection. Digital Today. http://www.digitaltoday.co.kr/news/articleView.html?idxno=226809
  16. S. H. Cha. (2020). A Study on Utilizing Plan of Video Conferencing Solutions for Design Lectures of the Cyber University in Korea. Journal of the Korean Society of Design Culture, 26(3), 459-471. https://doi.org/10.18208/ksdc.2020.26.3.459
  17. H. J. Jeong. (2020). In the non-face-to-face era, the collaboration tool market grew 6.3 times year-on-year. Seoul Business Daily. https://www.sedaily.com/NewsView/1ZACRPUDX0
  18. S. I. Kim. & S. Y. Kim. (2020). Evaluating the User Experience between Generations of Easy Payment Service -Focusing on KakaoPay and PAYCO-. Journal of Digital Convergence, 18(4), 453-459. DOI : 10.14400/JDC.2020.18.4.453