International Journal of Knowledge Content Development & Technology

Research Institute for Knowledge Content Development & Technology (건국대학교 지식콘텐츠연구소)
권호 표지
DOI QR코드

DOI QR Code

A Study on Improvement of Electronic Library Services Using User Review Data in Mobile App Market

  • Received : 2020.11.24
  • Accepted : 2021.01.21
  • Published : 2021.03.31
Download PDF
⟨ Previous Next ⟩

Abstract

This study aims to analyze users' assessment of electronic libraries in the mobile app market and promote service improvement based on this. To this end, the basic background and purpose of the research, research method, and research scope were first set, and the relevant literature and empirical prior studies were analyzed. Next, users' evaluations of electronic libraries were collected and analyzed from Google Play Store. Based on the results analyzed, measures to improve the quality of electronic libraries were discussed. Based on the results of the study, the following improvement measures are proposed. Need for systemic improvement and stabilization. Provision of applications suitable for multi-device environments. Resumption of services after systematic inspection after updating. Simplification of sign up, log in, and authentication procedures. User support through real-time chat. Introduction of a detailed assessment of reviews. Provision of guidance and user manual for electronic libraries. Improvements to expand user convenience, and Securing differentiation from other similar services.

Keywords

References

  1. Baek, C., (2018). Seoul's Web Service, Annoying Site. http://www.weekly.khan.co.kr/khnm.html?mode=view&artid=201808061503571&code=115#csidxd58baa358a0c3098885d102b62ea07e
  2. Chatterjee, P. (2001). Online Reviews: Do Consumers use them?. The Association for Consumer Research, 28. https://www.acrwebsite.org/volumes/8455/volumes/v28/NA-28
  3. Christiansen, T., & Tax, S. S. (2000). Measuring Word of Mouth: the Questions of Who and When?. Journal of marketing communications, 6(3), 185-199. https://doi.org/10.1080/13527260050118676
  4. Chun, H. Y. (2020). UI Design and Usability Analysis of Maternal Notebook Mobile Application. Journal of Korea Multimedia Society, 23(1), 85-92. https://www.dbpia.co.kr/Journal/articleDetail?nodeId=NODE09298675
  5. Hwang, Y., & Kim, D. J. (2007). Customer self-service Systems: The Effects of perceived Web Quality with Service Contents on Enjoyment, Anxiety, and e-trust. Decision Support Systems, 43(3), 746-760. https://www.sciencedirect.com/science/article/pii/S0167923606002132?casa_token=oxM1sZQlSMgAAAAA:AT14X1jjMfqRqluv5C-glfP1gp-UPlyu12afOusWHfaocNNH7UE3PE8kbpYPKBUz7EgJQ8xGbPY https://doi.org/10.1016/j.dss.2006.12.008
  6. Im, Y. S. (2019). 'Native App Market' One Store Beat Apple to Overseas. https://www.mk.co.kr/news/it/view/2019/11/936098/
  7. Jang, B. S., & Nam, Y. J. (2014). Evaluation of the Accessibility of Library Mobile Applications. Journal of the Korean Society for Library and Information Science, 48(2), 25-44. https://www.dbpia.co.kr/Journal/articleDetail?nodeId=NODE02418125 https://doi.org/10.4275/KSLIS.2014.48.2.025
  8. Kang, J., Lee, J., Lee, J. H., Lee, J., Park, D., Jung, S., ... & Yun, M. (2019). Research on Satisfaction Factors of Banking Applications in Smartphone Environments: Identifying Application pros and cons and Issues through Review Crawling and Usability Evaluation. The HCI Society of Korea, 845-849. http://www.hcikorea.org/
  9. Kim, E. B. (2020). It's better to use Covid-19...Increasing Number of e-books 'Inconvenience' Points. https://www.edaily.co.kr/news/read?newsId=01193926625799424&mediaCodeNo=257>rack=sok
  10. Kim, E. B. (2020). Middle-aged People who didn't read Paper Books "Listen to the Audio Book and read the E-book." https://www.edaily.co.kr/news/read?newsId=01430086625871584&mediaCodeNo=257
  11. Kim, E. K. (2020). Gyeongsangbuk-do Office of Education Information Center, "Library Closing Period, E-library Reading." http://www.ilyoseoul.co.kr/news/articleView.html?idxno=420041
  12. Kim, E. M., & Sun, Y. H. (2006). The Effect of Replies in Internet News on the Audience. Korean Journal of Journalism & Communication Studies, 50(4), 33-64. https://www.dbpia.co.kr/journal/articleDetail?nodeId=NODE00955375
  13. Kim, H. Y. (2020). Gangwon Office of Education a rapid increases in electronic Library Usage Rate during temporary Closure. http://www.veritas-a.com/news/articleView.html?idxno=320632
  14. Kim, J. Y., & Yoon, Y. (2010). The Effects of Online Comments on Perceived Usefulness and Credibility of Online Consumer Reviews. Korean Journal of Broadcasting and Telecommunication Studies, 24(1), 7-45. https://www.dbpia.co.kr/Journal/articleDetail?nodeId=NODE01351135
  15. Kim, Y., Lee, J., Kim, Y., & Yoon, D. K. (2014). An Examination of the Functions and Usages of Mobile Applications for Disaster and Safety Management in Korea. J. Korean Soc. Hazard Mitig, 14(1), 247-255. https://www.dbpia.co.kr/journal/articleDetail?nodeId=NODE10037675 https://doi.org/10.9798/KOSHAM.2014.14.1.247
  16. Kwak, S. J., & Bae, K. J. (2011). An Experimental Study on the Usability Test for the E-Book Reader. Journal of the Korean Society for Information Management, 28(3), 313-333. http://lps3.www.dbpia.co.kr.libproxy.jnu.ac.kr/journal/articleDetail?nodeId=NODE10053096 https://doi.org/10.3743/KOSIM.2011.28.3.313
  17. Kwon, D. Y., & Kim, B. Y. (2015). Evaluation of the Usability of the On-Demand Riding Service Based on Mobile Application - Focused on KakaoTaxi and Uber. Journal of Communication Design, 53(0), 60-70. http://kiss.kstudy.com.libproxy.jnu.ac.kr/thesis/thesis-view.asp?key=3367433
  18. Lee, J. E. (2020). 'AI also Grafting' Audio Book Market heats up with Covid-19. https://mobile.newsis.com/view.html?ar_id=NISX20200816_0001131119#_enliple
  19. Lee, J. G. (2020). The Electronic Library of Gyeongsangbuk-do Office of Education, A Wise Reading Life. http://www.sptnews24.com/news/articleView.html?idxno=63319
  20. Lee, M. H. (2011). An Evaluative Research on the Performances of E-book Producers and Suppliers. Journal of the Korean Biblia Society for Library and Information Science, 22(1), 135-154. https://www.kci.go.kr/kciportal/ci/sereArticleSearch/ciSereArtiView.kci?sereArticleSearchBean.artiId=ART001541430 https://doi.org/10.14699/KBIBLIA.2011.22.1.135
  21. Nam, Y. J., & Choi, S. E. (2011). A study on User Satisfaction with e-book Services in University Libraries. Journal of the Korean society for library and information science, 45(1), 287-310. https://www.koreascience.or.kr/article/JAKO201117463456729.pdf https://doi.org/10.4275/KSLIS.2011.45.1.287
  22. National Library of Korea (2019). Library: E-books, Library Services Free of space and time. 393. http://www.nl.go.kr›fileDownloadById›NPLF-570
  23. Park, C., & Yoo, C. J. (2006). Study on the Effects of Consumers' Word of Mouth about Brand Experiences and Responses on Brand Evaluations at Online Context. Korean Society of Consumer Studies, 17(1), 73-94. http://www.papersearch.net/thesis/article.asp?key=2515215
  24. Park, C., & Lee, T. M. (2020). A Cross-Cultural Study on the Determinants of eWOM Effect. Korean Academic Society Of Business Administration, 35(6), 1617-1647. http://lps3.www.dbpia.co.kr.libproxy.jnu.ac.kr/journal/articleDetail?nodeId=NODE06079581
  25. Park, H. S. (2020). "E-book Usage Rate has Soared" after Covid-19. Newstouch. http://www.newstouch.site/news/articleView.html?idxno=5383
  26. Park, J. H. (2020). [10 years ago today] 'Domestic App Market' One Store, When will Google Play be shaken?. http://m.newsprime.co.kr/section_view.html?no=495833
  27. Park, J. I. (2020). Jongno-gu, District Office has expanded its 'Electronic Library Service' to purchase about 10,000 Kinds of e-books. https://www.asiae.co.kr/article/2020080416542196094
  28. Park, J. I. (2020). The Usage Rate of electronic Libraries in Gangnam-gu has increased by 75%. https://www.asiae.co.kr/article/2020041823060741355
  29. Park, S. J., Wang, S., & Lee, Y. R. (2019). The Effects of the Valence and Number of Modes and range in the Distribution of Online Review Rating on purchase Intention. Korean Management Science Review, 36(2), 39-51. https://doi.org/10.7737/KMSR.2019.36.2.039
  30. Seo, M. E. (2020). Did he actually read 'The Covid-19' Book Loan increase?" Oh, it's more Fun than I Thought." https://www.readersnews.com/news/articleView.html?idxno=98495
  31. Seo, M. E. (2020). "Post-Corona Reading" Paper Books vs. e-books. What's your Choice? https://www.readersnews.com/news/articleView.html?idxno=99015
  32. Song, K. H. (2020). Hongseong Library, prepares Untact Reading Event for September Reading Month. http://www.goodnews365.net/news/articleView.html?idxno=152049
  33. Shin, C. N., Kim, Y. E., & Park, Y. (2009). A Study on the Effects of After-purchase Feedback about Customer Service Quality on Purchase Process - Focusing on Internet Shopping Mall-," Journal of Channel and Retailing, 14(1), 27-44. https://www.dbpia.co.kr/Journal/articleDetail?nodeId=NODE01882965
  34. Yoon, S., Kim, H., & Kim, H. (2013). A Study on the Usability Evaluation of e-Book Interface. Journal of the Korea Contents Association, 13(4), 137-144. http://www.papersearch.net/thesis/article.asp?key=3622270 https://doi.org/10.5392/JKCA.2013.13.04.137
  35. Yoon, Y. K. (2018). Usability Test for Mobile Subway Application. Journal of Cultural Product & Design(A Collection of KIPAD Papers), 53(0), 89-97. http://doi.org/10.18555/kicpd.2018.53.9