참고문헌
- 가명호, 정대율, "소셜네트워킹 사이트의 e-고객충성도에 관한 실증연구," 정보시스템연구, 제19권, 제2호, 2010, pp. 1-21.
- 김종기, 김진성, "SNS에서의 그룹 형성이 정보공유 활동에 미치는 영향에 관한 연구," 정보시스템연구, 제21권, 제3호, 2013, pp. 163-186.
- 김찬솔, "신규 저작권 침해유형 및 이슈보고서: 클럽하우스 앱과 저작권 침해", 한국저작권보호원, 2021.
- 민진영, 김병수, "프라이버시 계산 모형을 적용한 SNS 지속 사용 의도에 대한 연구: 페이스북과 카카오톡 사례 중심으로," Information Systems Review, 제15권, 제1호, 2013, pp. 105-122.
- 박수련, "소셜 오디오와 차세대 SNS: 클럽하우스를 중심으로," 한국언론진흥재단, 2021.
- 박현선, 김상현, "SNS 이용자의 폐쇄형 SNS로의 전환의도에 영향을 미치는 요인에 관한 연구," Information Systems Review, 제16권, 제3호, 2014, pp. 135-160.
- 손달호, 김경숙, "SNS 피로감 및 부정적 느낌이 SNS 중단의도에 미치는 영향," 정보시스템연구, 제25권, 제2호, 2016, pp. 111-129.
- 신동인, 곽기영, "SNS 사회적 자본이 여론형성과정에 미치는 영향: 사회적 거리감의 조절효과와 조절된 매개효과 중심으로" 경영학연구, 제50권, 제2호, 2021, pp. 467-504.
- 신용재, 다니야 무르타지나, 서우종, "SNS 피로가 사용중단 의도에 미치는 영향에 대한 자기공개 욕구의 조절효과에 관한 연구," e-비즈니스 연구, 제18권, 제5호, 2017, pp. 105-123.
- 이동주, 김명수, "SNS 품질 및 이용 목적 관점에서의 SNS 이용 중단 의도," 품질경영학지, 제46권, 제2호, 2018, pp. 339-350.
- 이승희, 정석찬, "지각된 위험과 전환비용이 클라우드 서비스로의 전환의도에 미치는 영향에 관한 연구: PPM 모델 중심으로," 정보시스템연구, 제30권, 제3호, 2021, pp. 65-91.
- 이호영, 김희연, 오주현, 배영, "SNS와 온라인 커뮤니티의 사회관계 형성 메커니즘 비교," 정보통신정책연구원, 2012.
- 장성희, 노미진, "SNS의 사회적 관계부담과 전환의도에 영향을 미치는 요인과 전환비용의 조절효과 분석," 산업경제연구, 제29권, 제6호, 2016, pp. 2413-2434.
- 조성은, 한은영, "소셜플랫폼의 확산에 따른 한국사회의 변화와 미래정책(II) - SNS의 이용과 개인의 사회관계 변화 분석: SNS 연결관계를 통한 신뢰 사회 구현에 대한 전망," 정보통신정책연구원, 2013.
- 주재훈, 김충로, "SNS 마케팅과 구매의도 간 브랜드 이미지의 매개역할에 대한 실증분석," 정보시스템연구, 제29권, 제2호, pp. 111-130.
- Acquisti, A., and Gross, R., "Imagined Communities: Awareness, Information Sharing, and Privacy on the Facebook," PET'06 Proceeding of the 6th Intenational Conference on Privacy Enhancing Technologies, 2006, pp. 36-58.
- Anderson, J. C., and Narus, J. A., "A Model of Distributor Firm and Manufacturer Firm Working Partnerships," The Journal of Marketing, Vol. 54, No. 1, 1990, pp. 42-58. https://doi.org/10.2307/1252172
- Ayyagari, R., Grover, V., and Purvis, R., "Technostress: Technological Antecedents and Implications," MIS Quarterly, Vol. 35 No.4, 2011, pp. 831-858. https://doi.org/10.2307/41409963
- Ball, A. D., and Tasaki, L. H., "The Role and Measurement of Attachment in Consumer Behavior," Journal of Consumer Psychology, Vol. 1, No. 2, 1992, pp. 155-172. https://doi.org/10.1207/s15327663jcp0102_04
- Bansal, H. S., Taylor, S. F., and James, Y. S., "Migrating to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors," Journal of the Academy of Marketing Science, Vol. 33, No. 1, 2005, pp. 96-115. https://doi.org/10.1177/0092070304267928
- Barker, V., "Older Adolescents' Motivations for Social Network Site Use: The Influence of Gender, Group Identity, and Collective Self-Esteem," CyberPsychology & Behavior, Vol. 12, No. 2, 2009, pp. 209-213. https://doi.org/10.1089/cpb.2008.0228
- Bowlby, J., "The Nature of the Child's Tie to his Mother," International Journal of Psycho-Analysis, Vol. 39, 1958, pp. 350-373.
- Boyd, D. M., and Ellison, N. B., "Social Network Sites: Definition, History, and Scholarship," Journal of Computer-Mediated Communication, Vol. 13, No. 1, 2008, pp. 210-230. https://doi.org/10.1111/j.1083-6101.2007.00393.x
- Carpenter, G. S., and Lehmann, D. R., "A Model of Marketing Mix, Brand Switching, and Competition," Journal of Marketing research, Vol. 22, No. 3, 1985, pp. 318-329. https://doi.org/10.2307/3151428
- Carroll, B. A., and Ahuvia, A. C., "Some Antecedents and Outcomes of Brand Love," Marketing Letters, Vol. 17, No. 2, 2006, pp. 79-89. https://doi.org/10.1007/s11002-006-4219-2
- Carver, C. S., and Scheier, M. F., "Control Theory: A Useful Conceptual Framework for Personalit-Social, Clinical, and Health Psychology," Psychological Bulletin, Vol. 92, No. 1, 1982, pp. 111. https://doi.org/10.1037/0033-2909.92.1.111
- Cheng, S., Lee, S. J., "Understanding Users' Intention to Switch Mobile Instant Messaging," International Journal of Mobile Communications, Vo. 18, No. 4, 2020, pp. 462-483 https://doi.org/10.1504/ijmc.2020.108288
- Chiu, C. M., Cheng, H. L., Huang, H. Y., and Chen, C. F., "Exploring Individuals' Subjective Well-being and Loyalty towards Social Network Sites from the Perspective of Network Externalities: The Facebook Case," International Journal of Information Management, Vol. 33, No. 3, 2013, pp. 539-552. https://doi.org/10.1016/j.ijinfomgt.2013.01.007
- Donath, J., and Boyd, D., "Public Displays of Connection," BT Technology Journal, Vol. 22, No. 4, 2004, pp. 71-82. https://doi.org/10.1023/B:BTTJ.0000047585.06264.cc
- Dong, T. P., Cheng, N. C., and Wu, Y.-C. J., "A study of the Social Networking Website Service in Digital Content Industries: The Facebook Case in Taiwan," Computers in Human Behavior, Vol. 30, 2014, pp. 708-714. https://doi.org/10.1016/j.chb.2013.07.037
- Ducoffe, R. H., "Advertising Value and Advertising on the Web," Journal of Advertising Research, Vol. 36, No.5, 1996, pp. 21-36.
- Dwyer, C., Hiltz, S., and Passerini, K., "Trust and Privacy Concern Within Social Networking Sites: A Comparison of Facebook and MySpace," AMCIS Proceedings, 2007, pp. 339.
- Edwards, S. M., Li, H., and Lee, J.-H., "Forced Exposure and Psychological Reactance: Antecedents and Consequences of the Perceived Intrusiveness of Pop-Up Ads," Journal of Advertising, Vol. 31, No. 3, 2002, pp. 83-95. https://doi.org/10.1080/00913367.2002.10673678
- Ellen, P. S., Bearden, W. O., and Sharma, S., "Resistance to Technological Innovations: An Examination of the Role of Self-Efficacy and Performance Satisfaction," Journal of the Academy of Marketing Science, Vol. 19, No. 4, 1991, pp. 297-307. https://doi.org/10.1007/BF02726504
- Falci, C., and McNeely, C., "Too Many Friends: Social Integration, Network Cohesion and Adolescent Depressive Symptoms," Social Forces, Vol. 87, No. 4, 2009, pp. 2031-2061. https://doi.org/10.1353/sof.0.0189
- Fogel, J., and Nehmad, E., "Internet Social Network Communities: Risk Taking, Trust, and Privacy Concerns," Computers in Human Behavior, Vol. 25, No. 1, 2009, pp. 153-160. https://doi.org/10.1016/j.chb.2008.08.006
- Fournier, S., "Consumers and Their Brands: Developing Relationship Theory in Consumer Research," Journal of Consumer Research, Vol. 24, No. 4, 1998, pp. 343-353. https://doi.org/10.1086/209515
- Goffman, E., "The presentation of self in everyday life," New York: Doubleday, 1959.
- Hair, J. F., Black, W. C., Babin, B. J., and Anderson, R. E., "Multivariate Data Analysis," 7th Edition. London: Prentice Hall, 2009.
- Hipp, C., Tether, B. S., and Miles, I., "The Incidence and Effects of Innovation in Services: Evidence from Germany," International Journal of Innovation Management, Vol. 4, No. 4, 2000, pp. 417-453. https://doi.org/10.1142/s1363919600000226
- Hsieh, J. K., Hsieh, Y. C., Chiu, H. C., and Feng, Y. C., "Post-Adoption Switching Behavior for Online Service Substitutes: A Perspective of the Push-Pull-Mooring Framework," Computers in Human Behavior, Vol. 28, No. 5, 2012, pp. 1912-1920. https://doi.org/10.1016/j.chb.2012.05.010
- Huang, L.-Y., Hsieh, Y.-J., and Wu, Y.-C. J., "Gratifications and Social Network Services Usage: The Mediating Role of Online Experience," Information & Management, Vol. 51, No. 6, 2014, pp. 774-782. https://doi.org/10.1016/j.im.2014.05.004
- Jones, M. A., Mothersbaugh, D. L., and Beatty, S. E., "Switching Bbarriers and Repurchase Intentions in Services," Journal of Retailing, Vol. 76, No. 2, 2000, pp. 259-274. https://doi.org/10.1016/S0022-4359(00)00024-5
- Jones, T. O., and Sasser, W. E., "Why Satisfied Customers Defect," Harvard Business Review, Vol. 73, No. 6, 1995, pp. 88-91.
- Jong, J. P., Bruins, A., Dolfsma, W., and Meijaard, J., "Innovation in Service Firms Explored: What, How and Why," EIM Business Policy Research, 2003, pp. 1-73.
- Keaveney, S. M., "Customer Switching Behavior in Service Industries: an Exploratory Study," The Journal of Marketing, Vol. 59, No. 2, 1995, pp. 71-82. https://doi.org/10.2307/1252074
- Kim, G., Shin, B., and Lee, H. G., "A Study of Factors that Affect User Intentions Toward Email Service Switching," Information & Management, Vol. 43, No. 7, 2006, pp. 884-893. https://doi.org/10.1016/j.im.2006.08.004
- Lee, E. S., "A Theory of Migration," Demography, Vol.3, No. 1, 1966, pp. 47-57. https://doi.org/10.2307/2060063
- Li, H., Edwards, S. M. and Lee. J. H., "Measuring the Intrusiveness of Advertisements: Scale Development and Validation," Journal of Advertising, Vol. 31, No. 2, 2002, pp. 37-47 https://doi.org/10.1080/00913367.2002.10673665
- Lim, M. S., and Choi, S. B., "Stress Caused by Social Media Network Applications and User Responses", Multimedia Tools and Applications, 2017, Vol. 76, No. 17, pp. 17685-17698. https://doi.org/10.1007/s11042-015-2891-z
- Lincoln, K. D., "Social Support, Negative Social Interactions, and Psychological Well-Being," Social Service Review, Vol. 74, No. 2, 2000, pp. 231-252. https://doi.org/10.1086/514478
- Liu, L. L., and Chen, X. G., "Service Iinnovation Mechanism Based on Customer-Employee Interaction," International Conference on Management Science and Engineering, 2007, pp. 1049-1054.
- Madden, M., and Smith, A., "Reputation Management and Social Media," Pew Internet & American Life Project, 2010.
- Maier, C., Laumer, S., Eckhardt, A., and Weitzel, T., "Giving Too Much Social Support: Social Overload on Social Networking Sites," European Journal of Information Systems, Vol. 24, 2014, pp. 1-18. https://doi.org/10.1057/ejis.2014.37
- Malhotra, N. K., Kim, S. S., and Agarwal, J., "Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model," Information Systems Research, Vol. 15, No. 4, 2004, pp. 336-355. https://doi.org/10.1287/isre.1040.0032
- Mattick, R. P., and Clarke, J. C., "Development and Validation of Measures of Social Phobia Scrutiny Fear and Social Interaction Anxiety," Behaviour Research and Therapy, Vol. 36, No. 4, 1998, pp. 455-470. https://doi.org/10.1016/S0005-7967(97)10031-6
- Menor, L. J., Tatikonda, M. V., and Sampson, S. E., "New Service Development: Areas for Exploitation and Exploration," Journal of Operations Management, Vol. 20, No. 2, 2002, pp. 135-157. https://doi.org/10.1016/S0272-6963(01)00091-2
- Moon, B., "Paradigms in Migration Research: Exploring 'Moorings' as a Schema," Progress in Human Geography, Vol. 19, No. 4, 1995, pp. 504-524. https://doi.org/10.1177/030913259501900404
- Nijssen, E. J., Hillebrand, B., Vermeulen, P. A., and Kemp, R. G., "Exploring Product and Service Innovation Similarities and Differences," International Journal of Research in Marketing, Vol. 23, No. 3, 2006, pp. 241-251. https://doi.org/10.1016/j.ijresmar.2006.02.001
- Oldmeadow, J. A., Quinn, S., and Kowert, R., "Attachment Style, Social Skills, and Facebook Use Amongst Adults," Computers in Human Behavior, Vol. 29, No. 3, 2013, pp. 1142-1149. https://doi.org/10.1016/j.chb.2012.10.006
- Park, W. C., MacInnis, D. J., Priester, J., Eisingerich, A. B., and Iacobucci, D., "Brand Attachment and Brand Attitude Strength: Conceptual and Empirical Differentiation of Two Critical Brand Equity Drivers," Journal of Marketing, Vol. 74, No. 6, 2010, pp. 1-17. https://doi.org/10.1509/jmkg.74.6.1
- Ping, R. A., "The Effects of Satisfaction and Structural Constraints on Retailer Exiting, Voice, Loyalty, Opportunism, and Neglect," Journal of Retailing, Vol. 69, No. 3, 1993, pp. 320-352. https://doi.org/10.1016/0022-4359(93)90010-G
- Ravindran, T., Kuan, Y., Chua, A., and Hoe Lian, D. G., "Antecedents and Effects of Social Network Fatigue," Journal of the Association for Information Science and Technology, Vol. 65, No. 11, 2014, pp. 2306-2320. https://doi.org/10.1002/asi.23122
- Rice, E., Kurzban, S., and Ray, D., "Homeless but Connected: The Role of Heterogeneous Social Network Ties and Social Networking Technology in the Mental Health Outcomes of Street-Living Adolescents," Community Mental Health Journal, Vol. 48, No. 6, 2012, pp. 692-698. https://doi.org/10.1007/s10597-011-9462-1
- Rogers, E. M., "Diffusion of Innovations," The Free Press, New York, 1995.
- Schlenker, B. R., and Leary, M. R., "Social Anxiety and Self-Presentation: A Conceptualization Model," Psychological Bulletin, Vol. 92, No.3, 1982 pp. 641-669 https://doi.org/10.1037//0033-2909.92.3.641
- Sharma, N., and Patterson, P. G., "Switching Costs, Alternative Attractiveness and Experience as Moderators of Relationship Commitment in Professional, Consumer Services," International Journal of Service Industry Management, Vol. 11, No. 5, 2000, pp. 470-490. https://doi.org/10.1108/09564230010360182
- Shin, D. H., "The Effects of Trust, Security and Privacy in Social Networking: A Security-Based Approach to Understand the Pattern of Adoption," Interacting with Computers, Vol. 22, No. 5, 2010, pp. 428-438. https://doi.org/10.1016/j.intcom.2010.05.001
- Thomson, M., "Human Brands: Investigating Antecedents to Consumers' Strong Attachments to Celebrities," Journal of Marketing, Vol. 70, No. 3, 2006, pp. 104-119. https://doi.org/10.1509/jmkg.70.3.104
- Thomson, M., MacInnis, D. J., and Park, W. C., "The Ties that Bind: Measuring the Strength of Consumers' Emotional Attachments to Brands," Journal of Consumer Psychology, Vol. 15, No. 1, 2005, pp. 77-91. https://doi.org/10.1207/s15327663jcp1501_10
- Watson, D., and Friend, R., "Measurement of Social-Evaluative Anxiety," Journal of Consulting and Clinical Psychology, Vol. 33, No. 4, 1969, pp. 448-457. https://doi.org/10.1037/h0027806
- Xu, H., Wang, J., Tai, Z., Lin, H.-C., "Empirical Study on the Factors Affecting User Switching Behavior of Online Learning Platform Based on Push-Pull-Mooring Theory," Sustainability, 2021, Vol. 13, No. 13, pp. 1-16.
- Xu, Y. C., Yang, Y., Cheng, Z., and Lim, J., "Retaining and Attracting Users in Social Networking Services: An Empirical Investigation of Cyber Migration," The Journal of Strategic Information Systems, Vol. 23, No. 2, 2014, pp. 239-253. https://doi.org/10.1016/j.jsis.2014.03.002
- Yamakami, T., "Towards Understanding SNS Fatigue: Exploration of Social Experience in the Virtual World," Computing and Convergence Technology(ICCCT), 2012 7th International Conference on, IEEE, 2012, pp. 203-207.
- Yoon, C., Lim, D., "Customers' Intentions to Switch to Internet-Only Banks: Perspective of the Push-Pull-Mooring Model," Sustainability, 2021, Vol. 13, No. 14, pp. 1-20.
- Zengyan, C., Yinping, Y., and Lim, J., "Cyber Migration: An Empirical Investigation on Factors that Affect Users' Switch Intentions in Social Networking Sites," System Sciences, HICSS'09. 42nd Hawaii International Conference on IEEE, 2009, pp. 1-11.
- Zhang, X., Ding, X., and Ma, L., "The Influences of Information Overload and Social Overload on Intention to Switch in Social Media", Behaviour & Information Technology, 2020, pp. 1-14.
- Zhou, T., and Li, H., "Understanding Mobile SNS Continuance Usage in China from the Perspectives of Social Influence and Privacy Concern," Computers in Human Behavior, Vol. 37, 2014, pp. 283-289. https://doi.org/10.1016/j.chb.2014.05.008