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The Study on Factors to Improve the Intention to Share Knowledge Using KMS: Focusing on Technology Acceptance Model, Task Stress, Knowledge Share Climate

지식관리시스템을 활용한 지식공유 의도 향상에 대한 연구: 기술수용모델, 업무 스트레스, 공유 분위기를 중심으로

  • Received : 2021.07.27
  • Accepted : 2021.12.02
  • Published : 2021.12.30

Abstract

As knowledge management is recognized as an important factor for organizational performance, organizations are increasing their investment in knowledge management policies and technologies. The purpose of this study is to suggest positive and negative causes on the intention to share knowledge through a using knowledge management system(KMS) and to suggest the effect of organizational sharing climate. Research models and hypotheses were presented through previous studies, and 417 samples were obtained through the survey for employees of organizations that adopted a KMS. As a result of the analysis, usefulness and ease of use of the KMS had a positive effect on the intention to share knowledge, and task conflict and ambiguity had a negative effect. The knowledge sharing climate was found to be an antecedent for the technology acceptance model and task stress. In addition, task stress moderated the effect of usefulness and ease of use with the intention to share knowledge using KMS. The results suggested the direction to be pursued at the organizational level for the continuous use of KMS.

지식관리가 조직 성과에 중요한 조건으로 인식되면서, 조직들은 지식관리 정책 및 기술에 대한 투자를 증가시키고 있다. 지식관리가 성과를 도출하기 위해서는 개인이 보유하고 있는 좋은 지식을 지속해서 공유하는 것이 필요하다. 본 연구는 개인의 지식관리시스템을 통한 지식공유 의도에 미치는 긍정적, 부정적 원인을 제시하고, 조직 공유 분위기가 미치는 영향을 제시하는 것을 목적으로 한다. 연구는 선행연구를 통하여 연구 모델 및 가설을 제시하였으며, 지식관리시스템을 도입한 조직에 근무하는 조직원을 대상으로 설문지 기법을 통해 417개의 표본을 확보하였다. 그리고 구조방정식모델링을 실시하여 가설 검증을 하였다. 분석 결과, 지식관리시스템에 대한 유용성과 이용 용이성이 지식공유 의도에 긍정적 영향을 주었으며, 업무 갈등과 모호성이 부정적 영향을 주었다. 지식공유 분위기는 기술수용모델과 업무 스트레스에 각각 선행 요인으로서 영향을 주었다. 또한, 업무 스트레스는 유용성과 이용 용이성의 지식공유 의도에 미치는 영향을 조절하였다. 결과는 지식관리시스템 도입 시 고려해야 할 개인의 긍정적, 부정적 동기를 제시하였으며, 조직 차원에서 추진해야 할 방향성을 제시한 것에서 시사점을 가진다.

Keywords

Acknowledgement

이 논문은 2020년 대한민국 교육부와 한국연구재단의 지원을 받아 수행된 연구임(NRF-2020S1A5A8040463)

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