Journal of Technologic Dentistry (대한치과기공학회지)

Korean Academy of Dental Technology (대한치과기공학회)
권호 표지
DOI QR코드

DOI QR Code

Analysis of the effect of dental technicians' job satisfaction factor on turnover intention

치과기공사의 직무만족 요인이 이직의사에 미치는 영향 분석

  • Kwon, Eun-Ja (Department of Dental Laboratory Technology, Hyejeon College) ;
  • Choi, Esther (Department of Dental Laboratory Technology, Hyejeon College) ;
  • Han, Min-Soo (Department of Dental Laboratory Technology, Hyejeon College)
  • Received : 2020.07.30
  • Accepted : 2020.08.25
  • Published : 2020.09.30
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose: This study aimed to determine dental technicians' job satisfaction levels and to assess its influence on turnover intention. Methods: We included 230 dental technicians who work within Seoul, Incheon, Daejeon, the Gyeonggi Province, and the Chungcheongnam-do Province. We carried out a self-reported survey using a structured questionnaire. Results: As a result of assessing the research subjects' job satisfaction level, we found that there was a significant difference in working hours and a dental-work continuing plan sphere (p<0.05). Achievement & self-realization factors, the human relation factor, and growth & development factors were reported to be major job satisfaction indices. The whole average of the job satisfaction level came to 3.11, thereby appearing to be relatively high. In analyzing the research subjects' turnover intention, there was a significant difference in age, task field, dental-work career, working hours, incumbency, and dental-work continuing plan sphere (p<0.05). The question average for turnover intention was 2.88. As a result of assessing a correlation between job satisfaction and turnover intention, a significant negative (-) correlation was found between job satisfaction and turnover intention. Thus, a higher job satisfaction level was observed to lead to a lower turnover intention. Conclusion: As a result of conducting a regression analysis in order to assess the influence of job satisfaction on a turnover intention, a working condition factor, a human relation factor, and a recognition factor each appeared to have a high impact.

Keywords

References

  1. Park HJ. The effect of job stress factors on turnover intention of dental technicians [master's thesis]. Gyeongsan: Yeungnam University, 2017.
  2. Cha SH. The impact of dental technicians' work ethic level on the organizational effectiveness [master's thesis]. Gyeongsan: Yeungnam University, 2014.
  3. Choi HJ. A study on the relationship of job satisfaction and social supprot of dental technicians [master's thesis]. Seoul: Dankook University, 2001.
  4. Park NG. A study on the relationship between job stress and organizational effectiveness of dental technicians [master's thesis]. Wonju: Yonsei University, 2002.
  5. Lee HE. A study on the relationship between dental technicians' the professional self-concept and job satisfaction: centering on the dental technicians in Seoul area [master's thesis]. Seoul: Chung-Ang University, 2007.
  6. Kim ST. Relationship between job stress and job satisfaction of dental technicians [master's thesis]. Daegu: Kyungpook National University, 2008.
  7. Yang HS. Work environment, salary and job satisfaction of dental technicians in Cheong-Ju [master's thesis]. Yongin: Dankook University, 2014.
  8. Kwon EJ, Choi E, Han MS. The effect of dental technician's organizational commitment on the turnover intention. J Kor Aca Den Tec. 2017;39;285-294.
  9. Kim JS, Lee JD, Park KS. Factors influencing turnover intention and job satisfaction of dental technician in Daegu, Gyeongbuk region. J Kor Aca Den Tec. 2011;33;529-538.
  10. Lee HW. Correlation analysis on the transfer experience of dental technician [master's thesis]. Gyeongsan: Yeungnam University, 2019.
  11. Kim DH. A study on the satisfaction level with clinical practice and employment intention of dental technology students [master's thesis]. Gyeongsan: Yeungnam University, 2018.
  12. Min BK. A study on the demand and supply policy for dental technician manpower in Korea [master's thesis]. Yongin: Dankook University, 2009.
  13. Kwon EJ, Bae SM. A study on the job transfer of dental technicians. J Kor Aca Den Tec. 2003;25;173-185.
  14. Kwon EJ, Han MS, O SM. Effect of dental laboratory's working environment on the turnover intention. J Kor Aca Den Tec. 2010;32;211-220.
  15. Jeoung HY. Effects of nursing professional and job commitment on turnover intention among new graduate nurses [master's thesis]. Changwon: Changwon National University, 2016.
  16. Kang YM, Lee DS. Factors impacting on the job satisfaction of dental technicians in Daegu. J Kor Aca Den Tec. 2006;28;375-397.
  17. Koh YJ. The relationship of job satisfaction and quality of life on the dental technicians [master's thesis]. Daegu: Keimyung University, 2003.
  18. Kwon EJ, Han MS, Choi E. A study on the relationship of job satisfaction and social support of dental technicians. J Kor Aca Den Tec. 2014;36;99-110. https://doi.org/10.14347/kadt.2014.36.2.99
  19. Jung HK. The effects of self-efficacy on job satisfaction of dental technician. J Kor Aca Den Tec. 2010;32;77-90.
  20. Kwon EJ, Choi E, Han MS. The influence of dental technician's work ethic on job satisfaction and organizational citizenship behavior. J Kor Aca Den Tec. 2018;40;83-96.
  21. O SM. A study on the organizational commitment turnover intention of dental technicians [master's thesis]. Seoul: Dankook University, 2003.
  22. Lee JH. A study on the relationship of empowerment, self-efficacy and turnover intention of dental technician. J Kor Aca Den Tec. 2003;25;187-201.
  23. Kwon EJ, Han MS, Choi E. Analysis of influential factors for the supply and demand of dental technician. J Kor Aca Den Tec. 2016;38;381-399. https://doi.org/10.14347/kadt.2016.38.4.381