Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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A Study on Acceptance Intentions to Use the Mobile Payment Service Based on Biometric Authentication: Focusing on ApplePay

생체 인증 기반 모바일 결제 서비스 수용의도 분석: 애플페이를 중심으로

  • Kim, Kwanmo (Graduate School of Information Security at Sejong Cyber University) ;
  • Park, Yongsuk (Graduate School of Information Security at Sejong Cyber University)
  • 김관모 (세종사이버대학교 정보보호대학원) ;
  • 박용석 (세종사이버대학교 정보보호대학원)
  • Received : 2020.03.25
  • Accepted : 2020.07.20
  • Published : 2020.07.28
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Abstract

The aim of this study is to scrutinize acceptance intentions of Korean users and influences of information security related factors on mobile payment services based on biometric authentication methods, like finger print authentication or face recognition authentication, by focusing on ApplePay. Unlike previous studies on user acceptance of mobile payment which lack considerations on information security related factors, this study employs the UTAUT with detailed information security factors to create a research model and PLS(Partial Least Squares) method to analyze the model. Based on the analysis, gaining trust on service through company's efforts on information protection, personal characteristics and trust on applied security technologies are important factors to Korean users along with social awareness and service infrastructures. The result of this study would be helpful to companies or organizations, which provide biometric-based mobile payment services, to understand needs of Korean consumers. Based on this study, further analysis is expected to find impacts of user experiences on same company's or competitors' products to acceptance intentions.

본 연구에서는 애플페이를 중심으로 하여 지문인식, 안면인식과 같은 생체 인증 기반 기술들을 이용한 모바일 결제 서비스에 대한 국내 사용자의 수용의도와 정보보호 관련 요인들이 미치는 영향을 분석하고자 하였다. 정보보호와 관련된 요인들에 대한 연구가 부족하였던 기존 모바일 결제 수용의도 연구들과 달리, 본 연구에서는 정보보호 관련 요인들을 추가한 모형을 통합기술수용이론(UTAUT)을 기반으로 만들고, 이를 PLS(Partial Least Squares) 기법을 이용하여 분석하였다. 분석을 통하여 기업의 정보보호 노력을 통한 제공 서비스 신뢰도 확보, 개인의 성향, 그리고 적용 보안기술에 대한 신뢰도는 사회적 인식 및 서비스 인프라와 함께 국내 사용자들에게 중요한 요인임을 알 수 있었다. 본 연구 결과는 생체인증 기반 모바일 결제 서비스를 제공하는 기업 또는 조직에게 국내 소비자들을 파악하는데 도움이 될 것으로 판단된다. 향후 본 연구를 바탕으로 동일 기업 또는 경쟁 기업 제품 사용 경험이 수용의도에 미치는 영향을 분석할 수 있을 것으로 기대한다.

Keywords

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