Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Factors Influencing Turnover Intention of Nurses in Comprehensive Nursing Care Wards : Focused on Emotional Labor, Role Conflict, and Reciprocity

간호간병통합서비스 병동 간호사의 이직의도에 영향을 미치는 요인 : 감정노동, 역할갈등, 호혜성을 중심으로

  • Lee, Soo-Jin (Dept. of Nursing Science, Chunnam Techno University) ;
  • Kim, Eun-A (Dept. of Nursing Science, Dongshin University)
  • 이수진 (전남과학대학교 간호학과) ;
  • 김은아 (동신대학교 간호학과)
  • Received : 2020.03.11
  • Accepted : 2020.06.20
  • Published : 2020.06.28
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Abstract

The purpose of this study is to examine the effects of nursing emotional labor, role conflict, and reciprocity on turnover intention in comprehensive nursing care wards nurses. 209 nurses working in comprehensive nursing care wards across 13 hospitals in G and M city participated in this study. Data were analyzed descriptive statistics, t-test, one-way ANOVA, Pearson correlation, and hierarchical multiple regression analysis. As a result, the research model explained 52.9%(F=14.458, p<.001) of intention to turnover. The most significant factor affecting turnover intention was emotional labor(β=.311), followed by reciprocity and role conflict. Therefore, it is necessary to devices and guidelines to protect nurses who encounter various situations in the process of emotional labor, and to implement a human resource management system that can maintain friendly and equal relationships.

본 연구의 목적은 간호간병통합서비스 병동 간호사의 감정노동, 역할갈등, 호혜성이 이직의도에 영향을 미치는 요인을 확인하는 것이다. 연구대상자는 G및 M시 소재 13개 병원에서 근무 중인 간호간병통합서비스 병동 간호사 209명이다. 자료분석은 기술통계, t-test, one-way ANOVA, Pearson 상관관계, 위계적 다중회귀분석을 시행하였다. 연구모델은 이직의도의 52.9%를 설명하였고(F=14.458, p<.001), 이직의도에 가장 큰 영향을 준 변수는 감정노동(β=.311)이었고, 호혜성, 역할갈등 순으로 영향을 주었다. 따라서 감정노동을 수행하는 과정 중 경험하는 다양한 사례에서 간호사를 보호할 수 있는 장치와 지침 마련이 필요하며, 우호적이고 평등한 인간관계를 유지할 수 있는 인적자원 관리 시스템의 꾸준한 시행이 필요하다.

Keywords

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