DOI QR코드

DOI QR Code

Research on the Relationship Between Social Capital and Enterprise Performance in Supply Chain Environment

  • Li, Jian (Department of Logistics, Yancheng Teachers University) ;
  • Lee, Sang-Chun (Department of International Trade, Jungwon University) ;
  • Jeong, Ha-Eun (Department of Trade, Halla University)
  • Received : 2019.12.04
  • Accepted : 2020.05.18
  • Published : 2020.06.30

Abstract

Purpose - The rapid rise of e-commerce enterprises has led to the development of the logistics industry. At the same time, some enterprises are motivated by the interests to start reducing costs and inputs, which on the contrary leads to low quality of service, thus reducing customer satisfaction. In recent years, vicious competition, violent express delivery and lack of professionalism in the logistics market have led to high annual customer complaint rate, which has resulted in the company losing many loyal customers, but also unable to obtain new customers. Therefore, to pay attention to and understand the psychological needs of customers and improve the quality of logistics distribution service has become a pressing problem for Every express company. Design/methodology - By analyzing the problems existing in logistics distribution of express companies, this paper explores various factors affecting customer satisfaction and takes consumer sentiment as a mediating variable. Through questionnaires to collect relevant data, put forward hypotheses for empirical analysis, use two different software including SPSS 21.0 and AMOS 21.0 to analyze the information, draw conclusions and make recommendations. Findings - According to the above research results, the reliability, convenience, efficiency, professional can have a positive impact on customer satisfaction through the mediating effect of their sentiment, convenience and professional on consumer sentiment and satisfaction are more significant. Originality/value - This paper the establishment of distribution service indicators related to customer satisfaction and empirical analysis can not only enrich and supplement the distribution service quality indicator system studied by the former, but also provide a theoretical basis for future research.

Keywords

Acknowledgement

This work was supported by the Jiangsu University Philosophy and Social Science Research Fund Project of 2019. Project No. 2019SJA1731.

References

  1. Bao, F. N. (2020), "How does Relational Social Capital Affect Enterprise Innovation Performance-a path Analysis Based on Knowledge Transfer", Enterprise Economy, 40(1), 129-135.
  2. Barratt, M and A. Oke (2007), "Antecedents of Supply Chain Visibility in Retail Supply Chains: A Resource-Based Theory Perspective", Journal of Operations Management, 25(6), 1217-1233. https://doi.org/10.1016/j.jom.2007.01.003
  3. Bian, Y. and H. Qiu (2000), "Social Capital and Efficiency of Enterprises", Chinese Social Sciences, 41(2), 87-99.
  4. Bo, Q. W. (2018), "Social Capital, Corporate Governance and Corporate Performance", Social Science Front, 43(11), 78-90.
  5. Burt, V. (1998), "Norms and Networks in Economic and Organizational Performance", American Economic Review, 88(2), 85-89.
  6. Brent, L. J. N., S. R. Heilbronner, J. E. Horvath, J. G. Martinez, A. R. Lambides, A. Robinson et al. (2013), "Genetic Origins of Social Networks in Rhesus Macaques: Supplementary Information", Scientific Reports 3(1042), 1-8.
  7. Garcia-Villaverde, P. M, F. M. J. Rodrigo, M. J. R. Ortega and G. F. Requena (2018), "The Role of Knowledge Absorptive Capacity on the Relationship Between Cognitive Social Capital and Entrepreneurial Orientation", Journal of Knowledge Management, 22(5), 1015-1036. https://doi.org/10.1108/JKM-07-2017-0304
  8. Gligor, D. M. and M. C. Holcomb (2012), "Antecedents and Consequences of Supply Chain Agility: Establishing the Link to Firm Performance", Journal of Business Logistics, 33(4), 295-308. https://doi.org/10.1111/jbl.12003
  9. Han, C. (2015), Research on the Impact of Green Supply Chain Management on Enterprise Performance from the Perspective of Social Capital (Doctoral Dissertation), Wuhan, China: Wuhan university of technology.
  10. Kolekofski, K. E. and A. R. Heminger (2003), "Beliefs and Attitudes Affecting Intentions to Share Information in an Organizational Setting", Information & Management, 40(6), 521-532. https://doi.org/10.1016/S0378-7206(02)00068-X
  11. Liu, J. (2006), "The Establishment of Agile Supply Chain Performance Evaluation System", Modern Management Science, 39(6), 79-82.
  12. Lucy, K. W. (2019), "The Influence of Structural Social Capital on Performance of Social Enterprises in Nairobi City County, Kenya", European Journal of Business and Management, 11(7), 131-139.
  13. Lummus, R. R., R. J. Vokurka and L. K. Duclos (2005), "Delphi Study on Supply Chain Flexibility", International Journal of Production Research, 43(13), 2687-2708. https://doi.org/10.1080/00207540500056102
  14. Mai, S. and J. Zheng (2020), "Corporate Social Responsibility and Corporate Social Capital", Friends of Accounting, 38(2), 13-19.
  15. Nahapiuet, J. and S. Ghoshal (1998), "Social Capital, Intellectual Capital, and the Organizational Advantage", Academy of Management Review, 23(2), 242-266. https://doi.org/10.5465/AMR.1998.533225
  16. Peng, S., J. Huang, J. E. Sheehy, R. C. Laza, R. M. Visperas and X. Zhong et al. (2004), "Rice Yields Decline with Higher Night Temperature from Global Warming", Research Article, 101(27), 9971-9975.
  17. Smaros, J., J. M. Lehtonen, P. Appelqvist and J. Holmstrom (2003), "The Impact of Increasing Demand Visibility on Production and Inventory Control Efficiency", International Journal of Physical Distribution & Logistics Management, 33(4), 336-354. https://doi.org/10.1108/09600030310478801
  18. White, A., E. M. Daniel and M. Nohdzain (2005), "The Role of Emergent Information Technologies and Systems in Enabling Supply Chain Agility", International Journal of Information Management, 25(5), 396-410. https://doi.org/10.1016/j.ijinfomgt.2005.06.009
  19. Xavier, B. (2016), "Does Supply Chain Visibility Enhance Agility?", International Journal of Production Economics, 171(1), 46-59. https://doi.org/10.1016/j.ijpe.2015.10.005
  20. Yang, Y. and Y. Tian (2015), "Research on the Influence of Supply Chain Management Practice and Supply Chain Agility on Enterprise Performance", Business Economics and Management, 40(09), 13-96.
  21. Zeng, Y. and J. Zhang (2011), "Social Capital and Accounting Earnings Quality", Economic Science, 3, 93-104.

Cited by

  1. Dynamic Modeling and Chaos Control of Informatization Development in Manufacturing Enterprises vol.23, pp.6, 2021, https://doi.org/10.3390/e23060681