산업융합연구 (Journal of Industrial Convergence)

  • 제18권2호
  • /
  • Pages.59-67
  • /
  • 2020
  • /
  • 2635-8875(pISSN)
  • /
  • 2672-0124(eISSN)
대한산업경영학회 (DAEHAN Society of Industrial Management)
권호 표지
DOI QR코드

DOI QR Code

장애인활동지원사의 직무스트레스와 자기효능감이 이직의도에 미치는 영향 연구: 직무몰입 매개효과

The Effect of Job Stress and Self-Efficacy on the Turnover Intention of Disability Assistance Workers:Focusing on the Mediating Effect of Job Engagement

  • 신준옥 (성결대학교 사회복지학과)
  • Shin, Jun-Ok (Dept. of social welfare, Sungkyul University)
  • 투고 : 2020.03.31
  • 심사 : 2020.04.20
  • 발행 : 2020.04.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

본 연구는 장애인활동지원사의 직무스트레스와 자기효능감이 이직의도에 영향을 미치고 직무몰입이 매개효과가 있는지를 통해 장애인활동지원사의 위기와 역경을 극복할 수 있는 문제해결에 기여함을 목적으로 한다. 이에 서울.경기 장애인활동지원사업 수행기관에서 재직 중인 활동지원사 290명을 대상으로 2019.5.1.-6.30.까지 설문조사하여 SPSS 24.0 통계프로그램으로 분석한 결과는 다음과 같다. 첫째, 장애인활동지원사의 직무스트레스와 자기효능감이 직무몰입에 영향을 미치는 것으로 나타났다. 즉 관계갈등이 높을수록, 직장문화에 대한 부적응이 심할수록 직무몰입에 악영향을 미치고 정서적지지, 평가적지지, 정보적지지가 높을수록 직무에 몰입하는 것으로 나타났다. 둘째, 직무스트레스와 자기효능감이 이직의도에 영향을 미치는 것으로 분석되었다. 이는 관계갈등이 많을수록, 직장이 불안정할수록 직장문화에 적응이 힘들수록 이직의도는 더 많은 것으로 확인되었다. 셋째, 직무스트레스와 이직의도와의 관계에서 직무몰입은 매개역할을 하는 것으로 나타났다. 넷째 자기효능감은 이직의도와의 관계에서 직무몰입은 매개역할을 하지 않는 것으로 나타났다. 이러한 연구결과를 토대로 장애인활동지원사의 직무스트레스 감소와 직무몰입을 향상시키며 이직의도를 줄이기 위한 실천적, 정책적 방안을 제안하고자 한다.

This study aims to contribute to overcoming difficulties that disability assistance workers experience by verifying the effect of job stress and self-efficacy on their turnover intentions, and whether job engagement has a mediating effect in the process. For this purpose, a survey was performed on 290 disability assistance workers associated with disability support organizations in the Seoul and Gyeonggi area during the period of 2019.5.1.-2019.6.30. The collected survey data was analyzed with the SPSS 24.0 statistical software, the results of which are as follows. First, job stress and self-efficacy appears to affect job engagement. High levels of conflict and maladjustment in the workplace had adverse effects on job engagement, while high levels of emotional, evaluative, and informational support had positive effects. Second, job stress and self-efficacy also had an effect on turnover intentions. High levels of conflict, instability, and maladjustment in the workplace led to a higher level of turnover intentions. Third, job engagement had a mediating effect between job stress and turnover intentions. Fourth, job engagement had no mediating effect between self-efficacy and turnover intentions. These results serve to propose practical measures to reduce the job stress and improve the job engagement of disability assistance workers.

키워드

참고문헌

  1. Cheol. Kim. (2017). Problems and Improvement Plans for the Disabled Persons' Support Service Supply System. Social Public Research Institute.
  2. J. O. Shin. (2020). A Qualitative study on the effect of residential and itinerant education on the social adaptation behavior and self-efficiency of disabled students. Industrial Convergence Research, 17(4), 21-31. https://doi.org/10.22678/JIC.2019.17.4.021
  3. R. P. Tett & J. P. Meyer. (1986). Job satisfaction, organization commitment, turnover intention, and turnover. Personnel Psychology, 46(2), 259-293. https://doi.org/10.1111/j.1744-6570.1993.tb00874.x
  4. S. A. Jang. (2018). A Study on the Influence Factors of the Turnover Intention of the Disabled Persons' Support Services. Korean Society of Social Services. 8(1), 81-110.
  5. F. Y. Cheung & R. Y. Cheung. (2013). Effect of emotional dissonance on organizational citizenship behavior:Testingthestressor-strain-outcome model. The Journal of Psychology, 147(1), 89-103. https://doi.org/10.1080/00223980.2012.676576
  6. II. B. Kim. (2012). The effect of exhaustion of caregivers in elderly nursing facilities on turnover intentions-Mediating effects of organizational commitment and job satisfaction. Ph.D. dissertation. Daegu Haany University.
  7. A. Bandura. (1977). Self-efficacy :Toward a unifying theory of behavioral change. Psychological Review, 84.
  8. S. J. Lee. (2014). Adjusting self-efficacy and verifying the mediating effect in the relationship between job stress and turnover intention of the long-term care institution for the elderly. Korean Government Administration, 28(1), 305-326.
  9. M. G. Kim. (2012). The relationship between supervisor's perceived attachment type, self -efficacy, emotional bond, shame, and evaluation anxiety in music therapy group supervision. Journal of the Korean Music Therapy Society, 14(2), 1-27.
  10. S. T Park. (2012). Factors Affecting Social Workers' Turnover Intention and Burnout: Focusing on Job Stress and Organizational Commitment. Dissertation. Graduate School of Wonkwang University.
  11. G. H. Kim. & S. W. Kang. (2013). The impact of the caregiver's job stress on the intention of this job. Korean Community Welfare Studies, 44, 275-304.
  12. J. J. Lee. (2010). Factors affecting the caregiver's turnover intention. Social Science Research, 34(2), 93-113.
  13. J. Y. Lee. (2011). The Effects of Career Consciousness and Job Stress on Turnover Intention. Master Thesis. Graduate School of Hanyang University.
  14. J. A. Nissly, M. E. Mor Barak & A. Levin. (2005). Stress, social support, and workers'intention to leave their jobs in public child welfare. Administration in Social Work, 29(1), 79-100. https://doi.org/10.1300/J147v29n01_06
  15. W. C. Sze & B. Ivker. (1986). Stress in social workers :The impact of setting and role. Journal of Contemporary Social Work, 67(3), 141-148.
  16. W. H. Mobley. (1982). Employee turnover : Causes, Consequences, and Control. Industrial and Labor Relations Review, 36(3), 506. https://doi.org/10.2307/2523037
  17. IL. B. Kim. (2009). Effects of Environmental Factors and Self-Efficacy on Job Satisfaction of Elderly Medical Welfare Facilities Workers. Dissertation. Graduate School of Daegu Haany University.
  18. W. G. Jeon. (2012). The Effect of Organizational Commitment on the Quality of Service of Nursing Care Centers for the Elderly Nursing Facility: Mediating Effect of Job Satisfaction. Doctoral Dissertation. Graduate School of Honam University.
  19. J. G. Park. (2015). The Effets of Health Awreness from LOHAS perspective on Long-term Care Workers Life satisfaction: Based on Moderating Effects of Self-efficacy and Vcational Awareness. Graduate School of Hansai University.
  20. T. H Lee. (2013). A study on the determinants of the turnover intention of the elderly caregivers. Focusing on the mediating effect of job satisfaction and organizational commitment. Doctoral Dissertation. Graduate School of Hansung University.
  21. J. L Price. (1997). The Study of Turmover, Ames Iowa, Iowa State University Press. 543-565.
  22. S. J. Lee. (2016). The Effect of Conflict in the Organization of Nursing Home Care Workers on Turnover Intention. Focusing on the moderating effect of social support. Doctoral Dissertation. Graduate School of Keimyung University.
  23. J. O. Kim, C. L. Kang & J. H. Jeong (2013). Self-efficacy according to the economic activities of the disabled. Journal of the Korea Academia - Industrial cooperation Society, 17(6), 140-146, https://doi.org/10.5762/KAIS.2016.17.6.140