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Neuroscience based human resource management at Midas IT Co._A case study

마이다스아이티의 뇌과학 기반 인적자원 관리 사례 연구

  • Lee, Jee-Hoon (Department of Business Administration, Sejong University)
  • Received : 2020.03.10
  • Accepted : 2020.05.08
  • Published : 2020.05.31

Abstract

Over the past 20 years, brain science has developed rapidly thanks to new technologies such as functional magnetic resonance imaging (fMRI), leading to more accurate knowledge of human nature and behavioral changes. This knowledge is also actively applied in the field of management. This research aimed to gain insights into how neuroscience can be incorporated into management through the case of Midas IT Co. This construction software company has a separate organization with the purpose of studying brain science, and it makes and implements human resource management policies based on brain science. The founder Lee Hyung-woo has a humanist management philosophy, and the company's brain science research supports that philosophy. The case study method was adopted as the research method, and procedures such as interviews and direct observation, participation observation, and document information were carried out. The company's human resource management system can be explained by a brain science model called "SCARF", which combines various neuroscience discoveries. As this model suggests, the company has improved the trust and satisfaction of its members by reducing threat of status and by increasing certainty, autonomy, relationship, and fairness in the workplace, resulting in the creation of a platform for creativity, integrity, and high performance.

지난 20여 년 간 뇌 과학은 기능성 자기공명영상(fMRI) 등 새로운 기술에 힘입어 크게 발전했으며, 우리는 인간의 본성과 행동 변화에 대해 더욱 정확한 지식을 얻게 됐다. 이 같은 지식은 경영 분야에도 활발하게 응용되고 있다. 이 연구는 마이다스아이티의 사례를 통해 뇌과학을 경영에 어떻게 접목할 수 있는지 통찰을 얻는 것이 목적이다. 건설 소프트웨어 회사인 이 회사는 별도 조직을 두어 뇌 과학을 연구하고 있으며, 뇌 과학에 기반한 인사 정책을 만들어 시행하고 있다. 창업자 이형우 사장은 인본주의 경영 철학을 갖고 있으며, 뇌 과학 연구는 그 철학을 뒷받침한다. 연구 방법으로 사례연구 방법을 채택하였으며, 인터뷰와 직접 관찰, 참여 관찰, 문서 정보 등의 절차를 수행했다. 이 회사의 인적자원 관리 시스템은 뇌과학 연구가 응집된 'SCARF'라는 뇌과학 모델로 설명이 가능하다. 이 회사는 이 모델이 제시하는 것처럼 일터에서 지위감(Status), 확실성(Certainty), 자율감(Autonomy), 관계성(Relatedness), 공정성(Fariness) 위협을 줄임으로써 구성원의 신뢰와 만족도를 제고했고, 이는 창의적이고 고성과 조직이 되는 발판이 되었다.

Keywords

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