방송공학회논문지 (Journal of Broadcast Engineering)

  • 제25권2호
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  • Pages.218-232
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  • 2020
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  • 1226-7953(pISSN)
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  • 2287-9137(eISSN)
한국방송∙미디어공학회 (The Korean Institute of Broadcast and Media Engineers)
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홈쇼핑 종사자의 데이터홈쇼핑과 기존 TV홈쇼핑의 인식차이에 관한 연구

A Study on the Difference of Perception between Data Home Shopping and Traditional TV Home Shopping by Home Shopping Workers

  • 전성율 (서울과학기술대학교 IT정책전문대학원) ;
  • 장용수 (서울과학기술대학교 IT정책전문대학원) ;
  • 최성진 (서울과학기술대학교 전자IT미디어공학과)
  • Jeon, Seong Ryul (Department of Public Policy and IT, Seoul National Univ. of Science and Technology) ;
  • Jang, Yong Su (Department of Public Policy and IT, Seoul National Univ. of Science and Technology) ;
  • Choi, Seong Jhin (Department of Electronic and IT Media Engineering, Seoul National Univ. of Science and Tech.)
  • 투고 : 2019.11.07
  • 심사 : 2020.02.06
  • 발행 : 2020.03.30
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초록

데이터홈쇼핑은 데이터방송기술을 기반으로 기존 TV홈쇼핑, 데이터방송의 상품DB, 그리고 카탈로그 쇼핑의 장점을 결합한 T-커머스 서비스이다. 이러한 데이터홈쇼핑 서비스는 2012년부터 일부 시작되었기에 데이터홈쇼핑 인식에 관한 연구가 심층적으로 이루어지지 않았다. 따라서 본 논문에서는 기존 TV홈쇼핑과 데이터홈쇼핑이 플랫폼 품질, 서비스 품질, 콘텐츠 품질측면에서 어떠한 인식을 나타내고 있으며 차이점은 무엇인지 분석하였다. 이를 위해 데이터홈쇼핑에 대한 이해도가 높은 TV홈쇼핑과 데이터홈쇼핑 업무종사자 140명을 대상으로 설문을 실시하였다. 연구결과, TV홈쇼핑과 데이터홈쇼핑의 플랫폼 품질, 서비스 품질, 콘텐츠 품질의 차이는 유의미하며, TV홈쇼핑의 품질이 더 높게 나타났다. 플랫폼 품질의 경우는 TV홈쇼핑은 5점 척도로 3.75, 데이터홈쇼핑은 2.93으로 나타났으며, 서비스 품질은 TV홈쇼핑(3.60), 데이터홈쇼핑(3.25)로 유의미한 차이를 나타냈다. 콘텐츠 품질의 경우, TV홈쇼핑(3.21), 데이터홈쇼핑(2.82)로 TV홈쇼핑의 콘텐츠 품질이 높게 나타났다. 또한 성별, 연령, 직급, 업무분야의 경우 연령에 따른 플랫폼 품질을 제외하고는 상호작용 효과는 나타나지 않았다.

Data home shopping is a kind of T-commerce service with traditional TV home shopping, product DB of data broadcasting, and advantages of catalog shopping based on data broadcasting technology. Since the data home shopping service was partially started in 2012, there were no in-depth researches regarding the perception of data home shopping. Therefore in this paper, the traditional TV home shopping and data home shopping is analyzed how the perception is in terms of platform quality, service quality and content quality and what the difference in perception is. To verify this, a questionnaire survey was conducted on TV home shopping and data home shopping 140 workers who have good understanding of data home shopping. The results showed that the difference of platform quality, service quality and content quality between TV home shopping and data home shopping was significant and TV home shopping had better quality. In terms of platform quality, TV home shopping was 3.75 on a five-point scale and data home shopping was 2.93. Service quality was significantly different between TV home shopping (3.60) and data home shopping (3.25). For the quality of contents, TV home shopping had better quality as 3.21 while data home shopping was 2.82. There was no interaction effect in gender, age, position, and work field except between the age and platform quality.

키워드

참고문헌

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