Korea Journal of Hospital Management (한국병원경영학회지)

Korean Society of Hospital Management (한국병원경영학회)
권호 표지

Quality Analysis of Smart Application Contents for the Convenience of Care and Hospital Access

진료의 편의성과 병원 접근성 증진을 위한 스마트 어플리케이션 콘텐츠의 질적 분석

  • Lee, Jae Bin (Department of Health Administration, Kongju national university) ;
  • Kim, Ji Hye (Department of Health Administration, Kongju national university) ;
  • Bok, Jeong Hee (Department of Health Administration, Kongju national university) ;
  • Woo, Hyekyung (Department of Health Administration, Kongju national university)
  • 이재빈 (공주대학교 간호보건대학 보건행정학과) ;
  • 김지혜 (공주대학교 간호보건대학 보건행정학과) ;
  • 복정희 (공주대학교 간호보건대학 보건행정학과) ;
  • 우혜경 (공주대학교 간호보건대학 보건행정학과)
  • Received : 2019.11.03
  • Accepted : 2020.02.19
  • Published : 2020.03.30
Download PDF
⟨ Previous Next ⟩

Abstract

Purposes: The aim of this study is to evaluate whether the contents of hospital reservation and reception applications(apps) are qualitatively useful in meeting the needs of medical consumers and improving hospital accessibility and convenience. Methodology: (1) identify consumer needs through social data web mining, (2) describe the status of key contents of mobile apps to improve accessibility and convenience of care, and (3) verify the quality of apps through validated tools Finding: The contents of 'mobile reservation function' and 'waiting time information provision' that can contribute to reduction of delay time of care and efficiency of desk work were supported, but the level of utilization was insufficient. The quality level of the app, including the level of consumers' needs, has shown a wide gap between the apps. Implications: The recent development of mobile apps for hospital accessibility and consumer needs has shown a wide gap in the quality of apps, including information and aesthetic. Therefore, it is necessary to develop apps based on user interface(UI), user experience(UX) based designs that can promote the usefulness and convenience of apps while monitoring needs of consumers continuously.

Keywords

References

  1. Shin, K, Lee T, Improving the measurement of the Korean emergency medical System's spatial accessibility. Applied Geography. 2018;100: p.30-38. https://doi.org/10.1016/j.apgeog.2018.08.009
  2. Lee MW, A Study on the Problems and Improvement of Demand Concentration in Large Hospitals. Seoul:Korea University Graduate School of Policy Studies; 2016;
  3. Yoon SJ. The Concept of Daily Care and Current Status of Healthcare Supply in Korea. Korea Medical Association. 2012;10(3):12-17.
  4. Kang HJ, Policy Direction for Decreasing the Concentration of Patients to Extra-large Hospitals. Health and Welfare Forum. 2014;210(-):65-76.
  5. Ha OH, Jung YM, The Purpose of Hospital Information Usage by Medical Consumers and the Practicability of the Acquired Information. Journal Of The Korea Contents Association. 2014;14(7):376-385. https://doi.org/10.5392/JKCA.2014.14.07.376
  6. Jeong JS, Park JM, Noh GY, Factors influencing intention to continuous use of mobile healthcare apps: The breakdown of perceived ease of use. Journal of Cybercommunication Academic Society. 2019;36(2):81-117. https://doi.org/10.36494/JCAS.2019.06.36.2.81
  7. Park SJ, Analysis of mobile application for improving usability of information retrieval of health care. KSDS Conference Proceeding. 2018;2018(6):44-45.
  8. Han AR, Effects of Mobile Healthcare Application Use and SMS/MMS as Physical Activity Intervention on the Levels of Physical Activity. Yonsei University Graduate School Seoul. 2016;15(2):33-59
  9. Stoyanov, S.R, et al. Mobile app rating scale: a new tool for assessing the quality of health mobile apps. JMIR Mhealth Uhealth. 2015;3(1):27. https://doi.org/10.2196/mhealth.3422
  10. Masterson Creber, R.M, et al. Review and Analysis of Existing Mobile Phone Apps to Support Heart Failure Symptom Monitoring and Self-Care Management Using the Mobile Application Rating Scale (MARS). JMIR Mhealth Uhealth. 2016;4(2):74. https://doi.org/10.2196/mhealth.5882
  11. Kim, B.Y, et al. Consumer Mobile Apps for Potential Drug-Drug Interaction Check: Systematic Review and Content Analysis Using the Mobile App Rating Scale (MARS). JMIR Mhealth Uhealth, 2018;6(3):74. https://doi.org/10.2196/mhealth.8613
  12. Kyung-Soon Cho, Hiyn-Ju Lee. Accessibility of Medical Care in an Elderly Population. Korean Journal of Adult Nursig, 2000;12(4):641-653.
  13. Yi YJ, Kim EJ. The Effects of Accessibility to Medical Facilities and Public Transportation on Perceived Health of Urban and Rural Elderly. Journal of The Korean Regional Development Association. 2015:27(1):65-87.
  14. Min YK. A Study on the Attraction of Senior General Hospitals. Research Institute for Healthcare Poilcy Korean Medical Association. 2019;17(2):41-44.
  15. Kim YS. Reorienting health services. Korean Journal of Health Education and Promotion. 2015;32(4):59-65. https://doi.org/10.14367/kjhep.2015.32.4.59
  16. Choo MJ, 2017 Health and Medical Policy Proposal for the People. Korean Medical Association. 2017;p. 1-150.
  17. Seo YI, Kwon HE. Case Study: Mobile screen design and implementation for medical service. Korean Institute of Information Science Society. 2016;2016(6):475-477.
  18. Song SJ, et al. mHealth Service Trends. Communications of the Korea Institute of Information Scientists and Engineers. 2012;30(11):46-52.
  19. Korea Health Industry Development Institute. 2017 Digital Healthcare Entry Support Project Report. 2018.
  20. Heo JH, Kim HW, Yoon YR. A study of communication protocol between mobile application and medical device for administration of chronic disease based on IEEE 11073. Proceedings of Symposium of the Korean Institute of communications and Information Sciences. 2016;2016(6):1139-1140.
  21. Seo JM, et al. Real-time Medical And PACS Information System Based on Mobile Networks. Proceedings of the Korean Society of Computer Information Conference. 2011; 19(2):343-345.
  22. Lee HJ, Kim YH. Open Platform for Improvement of e-Health Accessibility. Journal of Digital Contents Society. 2017;18(7):1341-1346. https://doi.org/10.9728/dcs.2017.18.7.1341
  23. Ko YK. The Relationships among Waiting Time, Patient's Satisfaction, and Revisiting Intention of Outpatients in General Hospital. Jornal of Korean Academy of Nursing Administration. 2010;16(3):219-228. https://doi.org/10.11111/jkana.2010.16.3.219
  24. Kharrazi, H, et al. Mobile personal health records: An evaluation of features and functionality. International Journal of Medical Informatics. 2012;81(9):579-593. https://doi.org/10.1016/j.ijmedinf.2012.04.007
  25. Abd-alrazaq, A.A., et al. Factors that affect the use of electronic personal health records among patients: A systematic review. International Journal of Medical Informatics. 2019;126: p.164-175. https://doi.org/10.1016/j.ijmedinf.2019.03.014
  26. Jung, W., The Effect of Representational UI Design Quality of Mobile Shopping Applications on Users' Intention to Shop. Procedia Computer Science. 2017;121: 166-169. https://doi.org/10.1016/j.procs.2017.11.023
  27. Salazar, A., et al. Measuring the Quality of Mobile Apps for the Management of Pain: Systematic Search and Evaluation Using the Mobile App Rating Scale. JMIR Mhealth Uhealth, 2018;6(10):e10718. https://doi.org/10.2196/10718
  28. Knitza, J., et al. German Mobile Apps in Rheumatology: Review and Analysis Using the Mobile Application Rating Scale (MARS). JMIR Mhealth Uhealth. 2019;7(8):e14991. https://doi.org/10.2196/14991