Journal of Korean Society of Occupational and Environmental Hygiene (한국산업보건학회지)

Korean Industrial Hygiene Association (한국산업보건학회)
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Health and Job Characteristics of Sales and Service Workers in Micro-Enterprises

판매 및 서비스업에 종사하는 소상공인의 업무특성 및 건강수준

  • Jung, Hye-Sun (Department of Preventive Medicine, College of Medicine, The Catholic University of Korea) ;
  • Jhang, Won Gi (Department of Medical Humanities, College of Medicine, Soonchunhyang University)
  • 정혜선 (가톨릭대학교 의과대학 예방의학교실) ;
  • 장원기 (순천향대학교 의과대학 의료인문학교실)
  • Received : 2020.11.29
  • Accepted : 2020.12.29
  • Published : 2020.12.31
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Abstract

Objectives: This study was conducted to identify the job characteristics and health status of sales and service workers at micro-enterprises. Methods: Multivariate analyses were conducted using data on respondents to the 5th Korean Working Conditions Survey who were business owners (7,572 persons) or employees (3,317) working in sales or service positions at micro-enterprises. Results: Among those analyzed, business owners were found to experience worse health conditions than employees. Business owners also differed from workers in terms of job characteristics. More than employees, they engaged in tiring or painful postures that negatively affected subjective health condition, experience of muscle pain, and experience of depression or anxiety. While employees' health was negatively affected by dealing with angry customers, the health status of business owners was negatively affected even by dealing with ordinary customers. Conclusions: These results show that the owners of micro-enterprises were in a more vulnerable state of health rather than their employees. In order to address this, it is necessary to correct work posture and reduce the stresses that come from customers.

Keywords

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