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명령문에 대한 행동의도와 기억에 있어서 나이와 명령문 유형이 미치는 영향

The Effects of Age and Type of Imperative Statement on Behavioral Intention and Recall

  • Min, Dongwon (Department of Business Administration Administration, Dankook University)
  • 투고 : 2019.10.14
  • 심사 : 2020.01.20
  • 발행 : 2020.01.28

초록

광고나 세일즈 등 마케팅 현장에서는 제품이나 서비스의 사용방법을 설명하거나 목표 달성을 위한 절차를 알려 주고 특정 행동의 유도 또는 금지의 내용을 담기 위해 명령문을 자주 사용한다. 본 연구는 특히 지시적 명령문과 설명적 명령문에 대해 시간 지평 관점에 따른 행동의도와 기억의 양상에 주목하였다. 실험 결과, 생의 남은 시간을 짧게 느끼는 노년층이 보다 정서적인 측면에서 정보를 접근하기 때문에 부정의 감정을 더 느낄 수 있는 지시적(vs. 설명적) 명령문에 대해서 거부감을 느끼고 이에 따른 행동의도 저하가 왔다. 그런데 지시적 명령문이 유발하는 부정적인 정서는 노년층에게 있어 이러한 정서를 유발하는 정보의 현저성을 높여 오히려 기억은 상승시켰다. PROCESS 분석 결과, 명령문에 노출되었을 때의 감정이 이 같은 결과들을 매개하는 것으로 나타났다. 이러한 결과는 명령문의 진행에 있어 행동적 반응과/또는 정보처리의 성과를 향상시키기 위해서는 수용자의 나이를 심도 깊게 고민해야 하며, 또한 어떤 방식으로 명령문을 구성할 지도 고려해야 함을 보여준다는 데 의의가 있다.

Various imperative statements that can be represented in the way in which the product or service is used describe how or how to achieve the goals, or induce or prohibit a specific action. This study focuses on The Effects of age and type of imperative sentence (directive vs. declarative) on behavioral intention and recall. As a result of the experiment, older people who have shorter lives remaining access information in a more emotional way, so they have been rejected by directive (vs. declarative) statements that felt more negative feelings, resulting in lowered behavioral intention. Conversely, the negative feeling caused by directive statements increased salience of directive (vs. declarative) sentence for older people more, which in turn increased memory for older people. Process analysis showed that emotions when exposed to statements mediated these results. The results of this study show that in order to improve consumers' behavioral response and/or the performance of information processing, it is necessary to deeply consider their age and how to construct the statement.

키워드

참고문헌

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