산업융합연구 (Journal of Industrial Convergence)

  • 제18권6호
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  • Pages.155-163
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  • 2020
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  • 2635-8875(pISSN)
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  • 2672-0124(eISSN)
대한산업경영학회 (DAEHAN Society of Industrial Management)
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노인장기요양시설 요양보호사의 직무스트레스와 조직몰입이 서비스 질에 미치는 영향

The Effects of Job Stress and Organizational Commitment of Caregivers in Elderly Long-term Care Facilities on Service Quality

  • 김지혜 (SKU고령사회융합연구소) ;
  • 심규순 (성결대학교 일반대학원) ;
  • 유영희 (성결대학교 일반대학원) ;
  • 이은아 (성결대학교 사회복지학부)
  • Kim, Ji-Hye (Senior Social Convergence Research Institute, SKU) ;
  • Shim, Kyu-Soon (Dept. of Social Welfare, Graduate School of General, SungKyul University) ;
  • Yu, Young-Hee (Dept. of Social Welfare, Graduate School of General, SungKyul University) ;
  • Lee, Eun-A (Dept. of Social Welfare, SungKyul University)
  • 투고 : 2020.11.29
  • 심사 : 2020.12.20
  • 발행 : 2020.12.31
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초록

본 연구의 목적은 노인장기요양서비스의 질 향상을 위하여 요양보호사의 직무스트레스가 서비스 질에 미치는 영향과 그 과정에서 조직몰입의 매개효과를 검증하는데 있다. 이를 위해 경기도 내 1,705개의 장기요양시설 중 단순무작위로 30개 요양시설을 표집하여 2020년 5월 한달 동안 요양보호사 500명을 대상으로 설문조사한 결과, 443부가 회수되었고 유의한 415부를 최종 분석하였다. 분석방법은 SPSS WIN 21.0으로 빈도분석, 기술분석, 상관분석, 회귀분석 등을 활용해 매개모형을 검증하였다. 연구결과 첫째, 직무스트레스는 서비스 질과 조직몰입에 부(-)적인 영향을 미치는 것으로 나타났다. 둘째, 조직몰입은 서비스 질에 정(+)적인 영향을 미치는 것으로 나타났다. 셋째, 조직몰입은 직무스트레스와 서비스 질 간의 관계에서 완전매개로 검증되었다. 따라서 요양보호사의 직무스트레스가 서비스 질에 영향을 미치는 과정에서 조직몰입이 미치는 효과의 중요성과 요양보호사의 서비스 질을 향상시키기 위한 정책적 방안을 제시하였다.

The purpose of this study was to verify the effect of job stress of caregivers on service quality for improve the quality of elderly long-term care services and the mediating effect of organizational commitment in the process. To this end, 30 long-term care facilities were randomly sampled out of 1,705 long-term care facilities in Gyeonggi-do, and as a result of a questionnaire survey of 500 caregiver for one month in May 2020, 443 samples were collected, and a total of 415 samples were finally analyzed. As for the analysis method, SPSS WIN 21.0 was used to verify the mediation model using frequency analysis, descriptive analysis, correlation analysis, and regression analysis. As a result of the study, first, job stress had a negative effect on service quality and organizational commitment. Second, organizational commitment has a static effect on service quality. Third, organizational commitment was verified as a perfect mediating in the relationship between job stress and service quality. This suggested the importance of the effect of organizational commitment in the process between job stress and service quality of caregivers and sought a policy ways to to improve the service quality of caregivers.

키워드

참고문헌

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