Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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The Influence of Job Stress, Stress Coping Strategies, Empathy ability on Burnout of Social Workers in Long-term Care Facilities

노인요양시설 사회복지사의 직무스트레스, 스트레스 대처전략, 공감능력이 소진에 미치는 영향

  • Kim, Bo-Mi (Department Of Social Welfare & Counseling, Chodang University)
  • 김보미 (초당대학교 사회복지상담학과)
  • Received : 2020.10.05
  • Accepted : 2020.12.04
  • Published : 2020.12.31
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Abstract

This study was conducted to investigate the relationships between job stress, stress coping strategies, empathy ability, and burnout in social workers at long-term care facilities. Data was collected from 201 social workers in three cities from March to May 2020 using structured questionnaires. Data was analyzed by descriptive statistics, t-test, ANOVA, Pearson correlations, and hierarchical multiple regression. Results showed that burnout significantly differed according to age, marital status, and career among the general characteristics. In the relationships between major variables, burnout showed a significant positive correlation with job stress and showed significant negative correlations with stress coping strategies and empathy ability. The major factors affecting burnout were job stress and empathy ability, which explained 72.3% of the variance. The results of this study suggest that job stress and empathy ability are important factors for burnout. Findings indicate a need to decrease job stress and increase empathy ability to prevent the burnout of social workers. Further studies are needed to examine burnout prevention strategies for social workers.

본 연구는 노인요양시설에 근무하는 사회복지사의 직무스트레스, 스트레스 대처전략, 공감능력, 소진간의 관계와 소진에 영향을 미치는 요인을 파악하기 위해 시도되었다. 자료 수집은 3개 도시의 사회복지사 201명을 대상으로 구조화된 설문지를 이용하여 2020년 3월 2일부터 5월 31일 2개월간 시행되었다. 수집한 자료는 기술통계와 t-test, ANOVA, Pearson correlations, 위계적 회귀분석으로 분석하였다. 연구결과 건강증진행위는 일반적 특성 중 연령과 결혼상태, 근무경력에 따라 유의한 차이를 나타냈다. 주요 변수 간의 관계에서 소진은 직무스트레스와 유의한 정적 상관 관계를 보였으며, 스트레스 대처전략 및 공감능력과 각각 유의한 부적 상관관계를 보였다. 소진에 영향을 미치는 요인을 파악하기 위해 위계적 회귀분석을 실시한 결과 직무스트레스와 공감능력이 유의한 영향 요인으로 나타났으며, 설명력은 72.3%로 나타났다. 본 연구를 통해 사회복지사의 소진을 경감시키기 위해서는 직무스트레스를 줄이고 공감능력을 증진시키는 것 필요함을 알 수 있다. 이에 사회복지사의 직무스트레스를 경감시키고 공감능력을 향상시킬 수 있는 소진 예방 프로그램의 개발이 필요할 것으로 생각된다.

Keywords

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