한국콘텐츠학회논문지 (The Journal of the Korea Contents Association)

  • 제19권5호
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  • Pages.484-496
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  • 2019
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  • 1598-4877(pISSN)
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  • 2508-6723(eISSN)
한국콘텐츠학회 (The Korea Contents Association)
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대졸초기경력자의 갈등 전이 요인에 대한 질적 사례 연구

A Qualitative Case Study on Conflict Transfer Factors of College Graduates with Early Careers

  • 투고 : 2019.03.07
  • 심사 : 2019.05.01
  • 발행 : 2019.05.28
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초록

본 연구의 목적은 대졸초기경력자가 직장 내에서 경험하는 갈등 전이의 과정을 통해 갈등 전이에 영향을 미치는 요인을 파악하는데 있다. 본 연구 참여자들은 대학을 졸업하고 직장 생활을 하고 있는 25-34세의 청년층으로 총 8명을 대상으로 심층면담을 하였으며, 수집하여 분석한 자료들의 전체 사례에서 공통적으로 드러나는 주제들을 발견하였다. 분석 결과, '인정과 보상 부재', '상사의 불공정성', '직무의 특성(상호의존성, 자율성)', 등의 주제가 도출되었다. '인정과 보상의 부재'는 열심히 일을 해도 인정받지 못한다는 생각에 일에 대한 회의감을 가져왔고 갈등 전이를 일으켰다. 연구 참여자들이 '상사의 불공정성'을 느꼈을 때 과업갈등은 더 증폭되고 관계갈등으로 전이가 나타났으며, '직무의 특성' 중 상호의존성이 큰 직무를 수행할 경우 갈등 전이를 보였고 갈등 수준이 높았다. 반면 직무자율성을 갖춘 근무 환경은 직무 만족감이 컸으며 갈등 전이를 보이지 않았다. 본 연구는 대졸 청년층의 초기 경력 상태에서 경험하는 갈등 전이의 과정과 갈등 전이 요인을 밝혀냈다는데 학문적 의의가 있다. 더불어 연구 참여자들의 직장 내 실제적 장면을 통해 갈등 전이에 대한 이해도를 높이는 실용적 함의를 가졌다.

The purpose of this study is to identify the factors influencing conflict transition through the conflict transition process experienced by college graduates with early careers. The participants of this study were in-depth interviews with a total of 8 young people aged 25-34 who graduated from college and found their common subjects in all cases. As a result, the topics such as 'lack of recognition and compensation', 'unfairness of supervisor', 'characteristics of job (interdependence, autonomy)' were derived. 'Lack of recognition and compensation' brought about a sense of skepticism about the idea that even though they worked hard, they could not be recognized. And it caused a conflict transition. When the participants felt the 'unfairness of the supervisor', the task conflicts were further amplified and it transfer to relationship conflict. Among the characteristics of 'job characteristics', when highly interdependent occupations were carried out, conflict transition was shown and conflict levels were high. On the other hand, the work environment with job autonomy showed job satisfaction and did not show conflict transition. This study has an academic significance in that it revealed the types of conflicts and conflict transfer factors experienced in early career status of college graduates. In addition, this research have the practical implications to improves the participants' understanding of the conflict transfer through actual scene in the workplace.

키워드

표 1. 연구 참여자의 일반적 특성

CCTHCV_2019_v19n5_484_t0001.png 이미지

표 2. 갈등전이 요인 주제 분석

CCTHCV_2019_v19n5_484_t0002.png 이미지

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