DOI QR코드

DOI QR Code

An Exploratory Study on Healthcare Supply Chain Management of Large Hospitals

대형종합병원의 헬스케어 공급망관리 도입에 관한 탐색적 연구

  • Received : 2019.02.21
  • Accepted : 2019.05.20
  • Published : 2019.05.28

Abstract

The Healthcare supply chain management has recently attracted attention as a critical tool to improve service quality and reduce healthcare operational cost. Improving large hospital supply chain performance has become increasingly important as healthcare organizations strive to improve the service quality, while reducing the ever-increasing healthcare cost. This paper explores the strategic areas where the traditional supply chain management may enhance the overall performance of the large hospitals. Based on the literature review and relevant case analysis, this paper argues that the visibility, information sharing and standardization are the critical factors for deploying the supply chain principles, and also proposes the supply chain framework for efficient planning and execution, the use of RFID-enabled system for the end-to-end traceability of medical products, and cross-docking system for minimizing the inventory level in the hospital supply chain. Implications of the study findings are discussed.

의료산업분야에서도 헬스케어 공급망관리는 서비스품질 개선과 운영비용 절감을 위한 핵심도구로 많은 주목을 받고 있다. 특히 대형병원의 경우 서비스품질 제고와 병행하여 지속적으로 증가하기만 하는 헬스케어비용을 줄이기 위해 노력하는 현 상황에서 공급망 부문의 성과제고는 전략적으로 더욱 중요해지고 있다. 본 논문은 공급망관리를 통해 대형병원의 성과제고에 기여할 수 있는 병원운영상의 전략적 이슈에 대해 논의하고자 한다. 기존 연구논문 및 관련 자료분석을 통해 대형병원의 헬스케어 공급망관리의 기본 틀을 제시하고 운영 과정상의 정보 가시성과 공유 그리고 표준화 등이 핵심 요소임을 논리적으로 제시하였다. 또한 실제적인 공급망 운영을 위해 효율적인 계획수립과 운영프로세스, 각종 기자재의 추적가능성 극대화를 위한 RFID 활용, 의약품과 각종 소모품재고 절감을 위한 크로스 도킹시스템의 도입도 제안하였으며, 본 연구에서 논의한 공급망관리 운영기법에 대한 시사점도 제시하였다.

Keywords

DJTJBT_2019_v17n5_145_f0001.png 이미지

Fig. 1. Framework for Hospital Healthcare SCM

DJTJBT_2019_v17n5_145_f0002.png 이미지

Fig. 2. Illustration of cross-docking system

Table 1. Structure of Healthcare SCM for Hospitals

DJTJBT_2019_v17n5_145_t0001.png 이미지

References

  1. Korea Institute for Health and Ssocial Affairs(2017). 2017 Korea Healthcare Quality Report, Sejong City. KIHASA.
  2. Whosaeng Newspaper(2017). Big 5 Large Hospital Increase in medical expenses by 1 trillion won in the last 5 years, Whosaeng Newspaper, September 27, 2017.
  3. McKinsey & Company(2016). U.S. Healthcare Peport. Yakup Newspaper, October, 17, 2016.
  4. J. C. Kowalski. (2009). Needed: a strategic approach to supply chain management. Healthcare Financial Management, 63, 90-98.
  5. Strategic Supply Chain Management. (2011). Hospitals and Health Network, http://www.hhnmag.com.
  6. D.M. Lambert and M.C. Cooper. (2000). Issues in supply chain managemen. Industrial Marketing Management, 29(1), 65-83. https://doi.org/10.1016/S0019-8501(99)00113-3
  7. M. Martinsuo, and T. Ahola. (2010). Supplier integration in complex delivery projects: Comparison between different buyer-supplier relationships. International Journal of Project Management, 28(2), 107-116. https://doi.org/10.1016/j.ijproman.2009.09.004
  8. M. Darling and S. Wise. (2010). Not Your Father's Supply Chain. Materials Management in Health Care, 19(4), 30-33.
  9. O. Tang and Y. Lau. (2013). Logistics Aspects of Avian Influenza Pandemic in Hong Kong. International Journal of Logistics Systems and Management, 14(1), 110-131. https://doi.org/10.1504/IJLSM.2013.051023
  10. YH. Lin, R. Batta, P. Rogerson, A. Blatt and M. Flanigan, "A Logistics Model for Emergency Supply of Critical Items in the Aftermath of A Disaster," Socio-Economic Planning Sciences, 54(4), 132-145, 2011.
  11. S. M. Lee, D. Lee & M. J. Schniederjans. (2011). Supply chain innovation and organizational performance in the healthcare industry." International Journal of Operations & Production Management, 31(11), 1193-1214. https://doi.org/10.1108/01443571111178493
  12. E. W. Ford & D. P. Scanlong. (2006). Promise and problems with supply chain management approaches to health care purchasing. Academy of Management Proceedings, A1-A6.
  13. R. Shah, S. M. Goldstein, B. T. Unger & T. D. Henry. (2008). Explaining anomalous high performance in a health care supply chain. Decision Sciences, 29(4), 759-789.
  14. H. Aronsson, M. Abrahamsson & K. Spens. (2011). Developing lean and agile health care supply chains. Supply chain management: An international journal, 16(3), 176-183. https://doi.org/10.1108/13598541111127164
  15. S. I. Su, B. Gammelgaard & S. L. Yang. (2011). Logistics Innovation Process Revisited: Insights from a Hospital Case Study. International Journal of Physical Distribution and Logistics Management, 41(6), 577-600. https://doi.org/10.1108/09600031111147826
  16. B. Meijboom, S. Schmidt-Bakx & G. Westert. (2011). Supply chain management practices for improving patient-oriented care. Supply Chain Management: An International Journal, 16(3), 166-175. https://doi.org/10.1108/13598541111127155
  17. A. Kumar, L. Ozdamar & C. N. Zhang. (2008). Supply chain redesign in the healthcare industry of Singapore. Supply Chain Management: An International Journal, 13(2), 95-103. https://doi.org/10.1108/13598540810860930
  18. P. Lillrank, J. Groop & J. Venesmaa. (2011). Processes, Episodes, and Events in Health Care Supply Chains. Supply Chain Management: An International Journal, 16(3), 194-201. https://doi.org/10.1108/13598541111127182
  19. A. Coustasse, C. A. Kimble, R. Stanton & M. Naylor. (2016). Could the Pharmaceutical Industry Benefit from Full-Scale Adoption of Radio-Frequency Identification Technology with New Regulations? Perspectives in health information management, 13.
  20. S. Ajami & A. Rajabzadeh. (2013). Radio Frequency Identification (RFID) Technology and Patient Safety. Journal of Research in Medical Sciences, 18(9), 809-813.
  21. J. N. Jeong. (2018). The Impacts of Hospital Information System Quality on satisfaction of system users and Service Innovation Performace. Journal of the Korea Convergence Society, 9(10), 441-448. https://doi.org/10.15207/JKCS.2018.9.10.441
  22. J. Y. Moon. (2015). An empirical study of the Strategy Development and Deployment effects on the Hospital Management and Hospital Performance. Journal of the Korea Convergence Society, 6(6), 57-63. https://doi.org/10.15207/JKCS.2015.6.6.057
  23. H. J. Ji. (2017). The Effects of Service-Orientation Perceived by Customers(Patients) of Small & Medium-Sized Hospitals on Relationship Commitment and Prosocial Behavior. Journal of Convergence for Information Technology, 7(4), 61-67. https://doi.org/10.22156/CS4SMB.2017.7.4.061
  24. M. G. Ji & M. R. Lee (2018). The Convergence Research on Waiting Time, Hospital Image, and Patient satisfaction in Dental Care Consumers. Journal of Convergence for Information Technology, 8(4), 27-35. https://doi.org/10.14801/JAITC.2018.8.2.27
  25. S. Shingo. (1981). Study of Toyota Production System, Japan Management Association.
  26. T. Vahedian. (2015). Hospital c-suite executives are hungry for supply chain solutions. cardinalhealth.com. http://www.cardinalhealth.com.
  27. S. S. Shin. (2014). Privacy Protection Scheme of Healthcare Patients using Hierarchical Multiple Property. Journal of Digital Convergence, 13(1), 275-281. https://doi.org/10.14400/JDC.2015.13.1.275
  28. Y. S. Jeong. (2016). Medical Information Management Scheme of Healthcare Service Patient through 2-way Access Control. Journal of Digital Convergence, 14(7), 185-191. https://doi.org/10.14400/JDC.2016.14.7.185
  29. P. Setia, V. Venkatesh & S. Joglekar. (2013). Leveraging digital technologies: how information quality leads to localized capabilities and customer service performance. MIS Quarterly, 37, 565-590, https://doi.org/10.25300/MISQ/2013/37.2.11