<그림 1> 연구 변인들
<표 1> 인구 통계학적 특성
<표 2> 타당도 및 신뢰도 검증
<표 3> 서비스 품질이 전반적 만족도에 미치는 영향
<표 4> 서비스 품질 하위변수가 전반적 만족도에 미치는 영향
<표 5> 직종 간의 독립표본 t-test 분석결과
<표 6> 근무연한에 따른 서비스 품질의 인식차이
<표 7> 연령대에 따른 서비스 품질의 인식차이
<표 8> 인터뷰 결과 요약
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