<그림 1> 연구모형
<그림 2> 검증된 연구 모형
<표 1> 서비스스케이프의 정의
<표 2> 서비스스케이프 관련 구성요소
<표 3> 심층 면담 대상자 특성
<표 4> 서비스스케이프 타당성 및 신뢰성 분석 결과
<표 5> 대학도서관 서비스스케이프와 만족도의 회귀분석 결과
<표 6> 이용자 만족과 이용 지속의도의 회귀분석 결과
<표 7> 회귀분석을 통한 가설 검증 결과
<표 8> 소속에 따른 만족도와 지속의도 일원분산분석
<표 9> 전공에 따른 만족도와 지속의도 일원분산분석
<표 10> 도서관 방문횟수에 따른 만족도와 지속의도 일원분산분석
<표 11> 지속의도 문항과 응답의 평균값
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