Journal of Korean Society of Industrial and Systems Engineering (산업경영시스템학회지)

Society of Korea Industrial and System Engineering (한국산업경영시스템학회)
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Developing Evaluation Indicators for Selecting Suppliers based on IoT Business Model in Servitization Using Delphi Method

델파이 기법을 사용한 사물인터넷 비즈니스 모델 기반의 서비타이제이션 협력업체 선정 평가지표 개발

  • Yang, Jae-Yong (School of Management Consulting, Hanyang University) ;
  • Lee, Sang-Ryul (School of Business Administration, Hanyang University)
  • 양재용 (한양대학교 일반대학원 경영컨설팅학과) ;
  • 이상열 (한양대학교 경상대학 경영학부)
  • Received : 2018.11.05
  • Accepted : 2019.01.21
  • Published : 2019.03.31
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Abstract

The flow of the $4^{th}$ Industrial Revolution calls for the innovation of the traditional business models of the manufacturers. Servitization is a corporate strategy to respond to changes in the business environment. These days, the value that the market demands can be created on the basis of the product-service integration. Thus the manufacturers must pursue the fundamental innovation of the current strategy and business models. It is necessary to create common values with customers through providing product-service integrated offerings beyond the development, production, and delivery. The purpose of this study is to develop the evaluation indicators for selecting suppliers when the manufacturer who offers the value of product-service integration needs to obtain the resources from outside. The case company in this study is the manufacture firm conducting the retail IoT business as a new business. The Delphi method is used to develop the evaluation indicators for selecting suppliers. This study suggests the academic implications providing the perspective of Servitizaiton by using Delphi method, and the practical implications applying the creating value method of Servitization by collecting the opinions from both value providers and value consumers in the process of developing the evaluation indicators.

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References

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